Common use of Procedures Manual Clause in Contracts

Procedures Manual. (a) An SOW may specify that Acxiom shall develop, establish, maintain, and comply with a procedure manual (the “Procedures Manual”) for the Services provided under such SOW. D&B’s rights to use such Procedures Manual are as provided in Section 8.9 above. The Procedures Manual shall be suitable for use by D&B to understand the Services under the applicable SOW and shall describe: (i) how Acxiom shall perform and deliver the Services under this the applicable SOW; (ii) the Equipment and Software being used, and the documentation (e.g., operations manuals, user guides, specifications) which provides further details of such activities; (iii) the activities Acxiom proposes to undertake in order to provide the Services, including those direction, supervision, monitoring, staffing, reporting, planning and oversight activities normally undertaken to provide services of the type Acxiom is to provide hereunder; (iv) descriptions of the acceptance testing and quality assurance procedures approved by D&B; and (v) Acxiom’s problem management and escalation procedures, and the other standards and procedures of Acxiom pertinent to D&B’s interaction with Acxiom in obtaining the Services. (b) Acxiom shall periodically update each Procedures Manual to reflect changes in the operations or procedures described therein. Updates of the Procedures Manuals shall be provided to D&B for review, comment, and approval. Acxiom shall perform the Services in accordance with the Procedures Manuals. The Procedures Manuals shall not be used to amend this Agreement. If there is a conflict between the provisions of this Agreement and the Procedures Manual, the provisions of this Agreement shall control. D&B/Acxiom Confidential Information -43-

Procedures Manual. (a) An SOW may specify that Acxiom Ensono shall develop, establish, maintain, and comply with a procedure manual (the “Procedures Manual”) for the Services provided under such SOW. D&B’s rights to use such Procedures Manual are as provided in Section 8.9 8.10 above. The Procedures Manual shall be suitable for use by D&B to understand the Services under the applicable SOW and shall describe: (i) how Acxiom Ensono shall perform and deliver the Services under this the applicable SOW; (ii) the Equipment and Software being used, and the documentation (e.g., operations manuals, user guides, specifications) which provides further details of such activities; (iii) the activities Acxiom Ensono proposes to undertake in order to provide the Services, including those direction, supervision, monitoring, staffing, reporting, planning and oversight activities normally undertaken to provide services of the type Acxiom Ensono is to provide hereunder; (iv) descriptions of the acceptance testing and quality assurance procedures approved by D&B; and (v) AcxiomEnsono’s problem management and escalation procedures, and the other standards and procedures of Acxiom Ensono pertinent to D&B’s interaction with Acxiom Ensono in obtaining the Services. (b) Acxiom Ensono shall periodically update each Procedures Manual to reflect changes in the operations or procedures described therein. Updates of the Procedures Manuals shall be provided to D&B for review, comment, and approval. Acxiom Ensono shall perform the Services in accordance with the Procedures Manuals. The Procedures Manuals shall not be used to amend this Agreement. If there is a conflict between the provisions of this Agreement and the Procedures Manual, the provisions of this Agreement shall control. D&B/Acxiom Confidential Information -43-.