PROCESSES & PROCEDURES Sample Clauses

PROCESSES & PROCEDURES. In providing and acquiring the Services in terms of this Agreement, the Service Parties shall adhere to the Service Procedures.
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PROCESSES & PROCEDURES. 8. PRODUCTION OF PRIMARY PACKAGED PRODUCT • Validation/qualification of analytical methods and equipment used including documentation X • Manufacturing documentation X • Specifications of materials X • Processing instructions X • In-process controls X • Testing and release of primary packaged product X • Certificate of Compliance for each batch X • Certificate of Analysis for each batch X • Retention of batch documentation X • Reference and retention samples X
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PROCESSES & PROCEDURES. Helpdesk calls and critical incidents shall be managed through a clearly defined process. Escalation will be through IT line management as shown below. FIRST SUBSEQUENT PRIORITY LEVEL TARGET CLEAR TIME ESCALATION/COMMUNICATION ESCALATIONS/COMMUNICATION -------------- ----------------- ------------------------ ------------------------- 1 4 hours 30 minutes 30 minutes 2 8 hours 1 hour Every 2 hours 3 2 working days 2 working days Every working day 4 5 working days N/A N/A Priority 1 and Priority 2 problems will follow a formal incident management process. The periods listed for such problems in the table above specify the timings for proactive communication and escalation into the business. Priority 3 problems will not follow a formal incident management process. The periods listed for Priority Level 3 problems in the table above specify the time after which an end user can invoke an escalation and for subsequent escalations. SENIOR MANAGEMENT ESCALATION CHAIN ESCALATION ---------------- ---------- First Contact Local Helpdesk Escalates to Regional IT Helpdesk Escalates to Regional IT Helpdesk Manager Escalates to Area Manager Escalates to Regional IT Director Escalates to VP, Regional IT Escalates to EVP Marconi IT SCHEDULE 1 - SERVICE LEVEL AGREEMENT CONFIDENTIAL TREATMENT REQUESTED BY MARCONI CORPORATION PLC SCHEDULE 1 - SERVICE LEVEL AGREEMENT CONFIDENTIAL TREATMENT REQUESTED BY MARCONI CORPORATION PLC SCHEDULE 1 - SERVICE LEVEL AGREEMENT CONFIDENTIAL TREATMENT REQUESTED BY MARCONI CORPORATION PLC
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PROCESSES & PROCEDURES. Helpdesk calls and critical incidents shall be managed through a clearly defined process. Escalation will be through IT line management as shown below. FIRST SUBSEQUENT TARGET CLEAR ESCALATION/CO ESCALATIONS/COMM PRIORITY LEVEL TIME MMUNICATION UNICATION -------------- -------------- ----------------- ----------------- 1 4 hours 30 minutes 30 minutes
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PROCESSES & PROCEDURES and guidelines agreed upon by the Implementation Team shall be documented in a Manual. Such agreements may address the following matters and may address any other matters agreed upon by the Implementation Team: • the administration and maintenance of the interconnecting networks; • disaster recovery and escalation provisions; • access to Operations Support Systems functions provided hereunder, including gateways and interfaces; • single points of contact for ordering, provisioning, billing and maintenance; • service ordering and provisioning procedures, including provision of the trunks and facilities; • conditioning and provisioning of collocation space and maintenance ofcollocated equipment; • joint systems readiness and operational readiness plans; • appropriate testing of services, equipment, facilities and Network Elements; • monitoring of inter-company operational processes; • procedures for coordination oflocal PlC changes and processing; • physical and network security concerns; • such other matters specifically referenced in this Agreement that are to be agreed upon by the Implementation Team; and • 911 and E911 processes and procedures.
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Related to PROCESSES & PROCEDURES

  • New Procedures New procedures as to who shall provide certain of these services in Section 1 may be established in writing from time to time by agreement between the Fund and the Transfer Agent. The Transfer Agent may at times perform only a portion of these services and the Fund or its agent may perform these services on the Fund's behalf;

  • Sale Procedures In connection with its obligations under this Article II, the Partnership will, as expeditiously as possible:

  • Billing Procedures (a) PROVIDER agrees all claims shall be submitted to OHCA in a format acceptable to OHCA and in accordance with the OHCA Provider Manual.

  • Reply Procedures In connection with any Auction, each Lender holding the relevant Term Loans subject to such Auction may, in its sole discretion, participate in such Auction and may provide the Auction Agent with a notice of participation (the “Return Bid”) which shall be in a form reasonably acceptable to the Auction Agent, and shall specify (i) a discount to par (that must be expressed as a price at which it is willing to sell all or any portion of such Term Loans) (the “Reply Price”), which (when expressed as a percentage of the par principal amount of such Term Loans) must be within the Discount Range and (ii) a principal amount of such Term Loans, which must be in whole increments of $1,000,000 (or, in any case, such lesser amount of such Term Loans of such Lender then outstanding or which is otherwise reasonably acceptable to the Auction Agent) (the “Reply Amount”). Lenders may only submit one Return Bid per Auction, but each Return Bid may contain up to three bids only one of which may result in a Qualifying Bid. In addition to the Return Bid, the participating Lender must execute and deliver, to be held in escrow by the Auction Agent, an Assignment and Assumption with the dollar amount of the Term Loans to be assigned to be left in blank, which amount shall be completed by the Auction Agent in accordance with the final determination of such Lender’s Qualifying Bid pursuant to clause (c) below. Any Lender whose Return Bid is not received by the Auction Agent by the Auction Response Date shall be deemed to have declined to participate in the relevant Auction with respect to all of its Term Loans.

  • Quality Control Procedures The Seller must have an internal quality control program that verifies, on a regular basis, the existence and accuracy of the legal documents, credit documents, property appraisals, and underwriting decisions. The program must be capable of evaluating and monitoring the overall quality of its loan production and servicing activities. The program is to ensure that the Mortgage Loans are originated and serviced in accordance with prudent mortgage banking practices and accounting principles; guard against dishonest, fraudulent, or negligent acts; and guard against errors and omissions by officers, employees, or other authorized persons.

  • OPERATIONAL PROCEDURES In order to minimize operational problems, it will be necessary for trade information to be supplied in a secure manner by the Subadviser to the Fund’s Service Providers, including: JPMorgan Chase Bank, National Association (the “Custodian”), Virtus Fund Services (the “Fund Administrator”) BNY Mellon Investment Servicing (US) Inc., (the “Sub-Accounting Agent”), any Prime Broker to the Series, and all other Counterparties/Brokers as required. The Subadviser must furnish the Fund’s service providers with required daily information as to executed trades in a format and time-frame agreed to by the Subadviser, Custodian, Fund Administrator, Sub-Accounting Agent and Prime Broker/Counterparties and designated persons of the Fund. Trade information sent to the Custodian, Fund Administrator, Sub-Accounting Agent and Prime Broker/Counterparties must include all necessary data within the required timeframes to allow such parties to perform their obligations to the Series. The Sub-Accounting Agent specifically requires a daily trade blotter with a summary of all trades, in addition to trade feeds, including, if no trades are executed, a report to that effect. Daily information as to executed trades for same-day settlement and future trades must be sent to the Sub-Accounting Agent no later than 4:30 p.m. (Eastern Time) on the day of the trade each day the Fund is open for business. All other executed trades must be delivered to the Sub-Accounting Agent on Trade Date plus 1 by Noon (Eastern Time) to ensure that they are part of the Series’ NAV calculation. (The Subadviser will be responsible for reimbursement to the Fund for any loss caused by the Subadviser’s failure to comply with the requirements of this Schedule A.) On fiscal quarter ends and calendar quarter ends, all trades must be delivered to the Sub-Accounting Agent by 4:30 p.m. (Eastern Time) for inclusion in the financial statements of the Series. The data to be sent to the Sub-Accounting Agent and/or Fund Administrator will be as agreed by the Subadviser, Fund Administrator, Sub-Accounting Agent and designated persons of the Fund and shall include (without limitation) the following:

  • Company Procedures Whenever the Company is required by this Agreement to effect the registration of any Registrable Securities under the Securities Act pursuant to a registration statement, the Company shall use its best efforts to effect each such registration to permit the sale of such Registrable Securities in accordance with the intended method or methods of disposition thereof, and pursuant thereto the Company shall, as soon as practicable:

  • Collection Procedures (a) On or before the Closing Date, the Seller and the Purchaser shall have established and shall maintain thereafter the system of collecting and processing Collections of Receivables in accordance with Section 2.02 of the Servicing Agreement.

  • Transition Procedures Upon the expiration or termination of the Term of this Lease, for whatever reason (other than a purchase of the Leased Property by Lessee), Lessor and Lessee shall do the following (and the provisions of this Section 2.3 shall survive the expiration or termination of this Lease until they have been fully performed) and, in general, shall cooperate in good faith to effect an orderly transition of the management and/or lease of the Hotel:

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