Project Management and Oversight of Vendor Staff Sample Clauses

Project Management and Oversight of Vendor Staff. Vendor’s Project Manager and Technical Leads have the responsibility to manage the project and provide oversight, coaching, and mentoring to Vendor’s staff. Vendor use a variety of methods, techniques, and tools to manage the performance of Vendor’s staff. One such method is Vendor’s employee performance review process. Semi-annually, every Vendor employee must document a self-appraisal of their accomplishments. Other colleagues provide feedback as well under the umbrella of a 360-degree appraisal process. Then, each person’s immediate supervisor holds a formal review meeting with each direct report around performance. The supervisor grades that person as above, meeting, or below expectations. This grade directly drives the person’s career track and compensation. Customer satisfaction and contributions to the team play a significant role in a person’s performance evaluation. Vendor also has a program called VoC or Voice of the Customer. Vendor take this evaluation very seriously. The VoC allows Vendor’s clients to provide direct feedback on the entire experience in working with Vendor as well as specific individuals as appropriate. The VoC directly affects the career and compensation of the Vendor account executive and other leaders. In summary, Vendor has a performance-based culture and Vendor look to Vendor’s clients’ satisfaction with Vendor’s services as a barometer for Vendor’s company’s and Vendor’s professionals’ success. When Vendor’s clients succeed, Vendor succeeds.