Common use of Project Reviews Clause in Contracts

Project Reviews. Vendor will keep abreast of status. In weekly Project Reviews, the County’s and Vendor’s Project Managers as well as other interested stakeholders will review accomplishments from the past week, plans for the next week, any new roadblocks, and status of risks and issues to further understand the proposed resolutions. This forum will also include an update of the financials. These various governance forums work together in a well-executed governance structure. For example, the Auditor-Controller Steering Committee would provide guidance on strategy and policy decisions; the Project Reviews and other forums would communicate relevant information, issues and their resolutions, and escalations as needed. This two-way, transparent and collaborative governance structure will make certain that the ATS modernization project meets overall expectations for the desired outcome. Escalation Process The escalation process is a key component of Vendor’s communications and management strategies. The following core principles apply to Vendor’s escalation process:  Vendor’s escalation process closely aligns with Vendor’s Governance model.  All reasonable efforts are made to resolve issues at the lowest level within the project, thereby avoiding escalation where possible.  Speed of escalation is based upon criticality and priority of the issue.  Escalations support the collaborative working relationship between Vendor and the County.  Escalations are fully transparent and treated as proactive communications that bolster Vendor’s “Always Accountable” posture on the ATS re-platform project.

Project Reviews. Vendor will keep abreast of status. In weekly Project Reviews, the County’s and Vendor’s Project Managers as well as other interested stakeholders will review accomplishments from the past week, plans for the next week, any new roadblocks, and status of risks and issues to further understand the proposed resolutions. This forum will also include an update of the financials. These various governance forums work together in a well-executed governance structure. For example, the Auditor-Controller Steering Committee would provide guidance on strategy and policy decisions; the Project Reviews and other forums would communicate relevant information, issues and their resolutions, and escalations as needed. This two-way, transparent and collaborative governance structure will make certain that the ATS modernization project meets overall expectations for the desired outcome. Escalation Process The escalation process is a key component of Vendor’s communications and management strategies. The following core principles apply to Vendor’s escalation process:  • Vendor’s escalation process closely aligns with Vendor’s Governance model.  • All reasonable efforts are made to resolve issues at the lowest level within the project, thereby avoiding escalation where possible.  • Speed of escalation is based upon criticality and priority of the issue.  Escalations support the collaborative working relationship between Vendor and the County.  Escalations are fully transparent and treated as proactive communications that bolster Vendor’s “Always Accountable” posture on the ATS re-platform project.

Project Reviews. Vendor will keep abreast of status. In weekly Project Reviews, the County’s and Vendor’s Project Managers as well as other interested stakeholders will review accomplishments from the past week, plans for the next week, any new roadblocks, and status of risks and issues to further understand the proposed resolutions. This forum will also include an update of the financials. These various governance forums work together in a well-executed governance structure. For example, the Auditor-Controller Steering Committee would provide guidance on strategy and policy decisions; the Project Reviews and other forums would communicate relevant information, issues and their resolutions, and escalations as needed. This two-way, transparent and collaborative governance structure will make certain that the ATS modernization project meets overall expectations for the desired outcome. Escalation Process The escalation process is a key component of Vendor’s communications and management strategies. The following core principles apply to Vendor’s escalation process:  Vendor’s escalation process closely aligns with Vendor’s Governance model.  All reasonable efforts are made to resolve issues at the lowest level within the project, thereby avoiding escalation where possible.  Speed of escalation is based upon criticality and priority of the issue.  Escalations support the collaborative working relationship between Vendor and the County.  Escalations are fully transparent and treated as proactive communications that bolster Vendor’s “Always Accountable” posture on the ATS re-platform project.