PROPOSED SOLUTION – PER SERVICE. Solution Highlights 🗸 Proven tailorable methodology that focuses on listening to customers 🗸 Partnership approach that leverages the expertise and knowledge of Florida staff 🗸 Standards-based management methods that rely on XXX, XXX0000, and CMMI principles 🗸 Full transparency for a "no surprises" approach 🗸 100+consultants with Florida, federal, or state experience 🗸 2.7% attrition rate, well below industry average (7.6%) 🗸 150+ staff with masters or PhDs 🗸 Recruitment from Tallahassee and Orlando offices to xxxxxx strong ties to state and local recruiters WRMA offers the State of Florida an exceptional track record of effective management consulting services provided to state and federal agencies. We will continue to use proven and cost-effective project methods, assign highly qualified staff members, and promote a collaborative approach on every project awarded on Florida's Management Consulting Services contract.
PROPOSED SOLUTION – PER SERVICE. North Highland offers an exceptional ability to carry out Service Category 1 services statewide and provide diverse knowledge and skillsets. Our Firm has the right approach, the right people and the capacity that combine into an exceptional ability to add to our success delivering statewide management consulting services for the State of Florida. We have the organizational delivery characteristics (size, structure, geographic locations and professional capabilities) that provides a solid foundation and structure for the many types of projects we perform for our State Clients. We demonstrated in Part 1 that we have successfully delivered services to Florida agencies for all twelve (12) Category 1 services on prior and current projects. We create customized project-specific approaches optimized for the shape or size of each project. We provide the experienced resources with diverse knowledge and skillsets from a global resource pool needed to achieve each project’s goals. Finally, North Highland provides the commitment and connections to the State of Florida public sector as the mortar that connects, strengthens and secures each project. As highlighted in our Experience section, these four elements have contributed to the successful implementation of hundreds of projects and established trusted working relationships demonstrating North Highland’s ability to deliver. Our Florida-based staff and staff from other offices who worked on State of Florida projects bring a significant depth of experience along with certifications and credentials which accentuate their resumes. We have included a sample set of local consultant resumes for each of the job titles (see Appendix A). North Highland is pleased to provide responses to each service area in Category 1: Management Consulting Services. In the following sections we demonstrate our ability to provide exceptional service across all twelve management consulting services. For each service we describe: our ability to deliver statewide, our diverse knowledge and skillsets related to the service, our general approach for providing the service, typical staffing used in delivering the service, and a summary of approach to exceptional service delivery for the State of Florida
