Provide Efficient and Effective Communications and Responsiveness to Headquarters Needs Sample Clauses

Provide Efficient and Effective Communications and Responsiveness to Headquarters Needs. In assessing the performance of the Laboratory against this Objective, the following assessment elements should be considered: • The quality, accuracy and timeliness of the Laboratory’s response to customer requests for information; • The extent to which the Laboratory provides point-of-contact resources and maintains effective internal communications hierarchies to facilitate efficient determination of the appropriate point- of-contact for a given issue or program element; • The effectiveness of the Laboratory’s communications and depth of responsiveness under extraordinary or critical circumstances; and • The effectiveness of Laboratory management in accentuating the importance of communication and responsiveness. Letter Grade Definition A+ In addition to meeting the all expectations under A, • The Laboratory’s effective communication and extraordinary responsiveness in the face of extreme situations or a national emergency had a materially positive impact on the outcome of the event and/or DOE mission objectives A In addition to satisfying the conditions for B+, the Laboratory also meets all of the following: • Laboratory management has instilled a culture throughout the Laboratory that emphasizes good communication practices; • Communication channels are well-defined and information is effectively conveyed; • Responses to HQ requests for information from all Laboratory representatives are prompt, thorough, correct and succinct; important or critical information is delivered in real-time; • Laboratory representatives always initiate a communication with HQ on emerging Laboratory issues; headquarters is never surprised to learn of emerging Laboratory issues through outside channels. A- In addition to satisfying the conditions for B+, • Laboratory management has instilled a culture throughout the Laboratory that emphasizes good communication practices; and • Responses to requests for information are prompt, thorough, and economical/succinct at all levels of interaction; • Laboratory representatives often initiate communication with HQ on emerging Laboratory issues; • under critical circumstances, essential information is delivered in real-time Letter Grade Definition B+ The Laboratory has achieved each of the following objectives: • Staff throughout the Laboratory organization engage in good communication practices; • Responses to requests for information are prompt and thorough; • The accuracy and integrity of the information provided is never in doubt; ...