Provision of Required Materials in Alternative Formats. The STATE or the MCO may provide in an alternative (other than paper) format enrollment materials such as a PCNL, Provider Directory and EOC or Member Handbook, or materials otherwise required to be available in writing under 42 CFR § 438.10(c), pursuant to Minnesota Statutes, § 256B.69, subd 30. Any materials provided by the MCO in an alternative format must meet the requirements of 42 CFR § 438.10(c)(5).If the MCO provides the materials in an alternative format, the materials must also comply with the accessibility standards of Section 508 of the Rehabilitation Act of 1973. See xxxx://xxx.x0.xxx/TR/WCAG20/. For MSHO, the MCO may follow CMS guidance regarding the provision of materials in alternative formats. The STATE or MCO informs the Enrollee that: An alternative format (other than paper) is available and the Enrollee affirmatively requests of the STATE or MCO that the PCNL, Provider Directory, EOC or Member Handbook, or materials be provided in an alternative format; and A record of the Enrollee request (whether to receive materials in alternative formats or to withdraw the request) is retained by the STATE or MCO in the form of written or electronic direction from the Enrollee or a documented telephone call followed by a confirmation letter to the Enrollee from the STATE or MCO that explains that the Enrollee may change the request at any time; If the materials contain individually identifiable Enrollee data, the materials are sent to a secure electronic mailbox and are made available at a password-protected secure electronic Web site or on a data storage device; The Enrollee is provided an MCO customer service number on the Enrollee's identification card that may be called to request a paper version of the materials provided in an alternative format; and The materials provided in an alternative format meets all other requirements of the Contract regarding content, accessibility, and any required time frames for distribution. The MCO may provide in an alternative format its PCNL to the STATE and to Local Agencies within its service area. The STATE or Local Agency, as applicable, shall inform a Potential Enrollee of the availability of an MCO’s PCNL in an alternative format. If the Potential Enrollee requests an alternative format of the PCNL, a record of that request shall be retained by the STATE or Local Agency. The Potential Enrollee is permitted to withdraw the request at any time.
Provision of Required Materials in Alternative Formats. The STATE or the MCO may provide in an alternative (other than paper) format enrollment materials such as a PCNL, Provider Directory and EOC, or materials otherwise required to be available in writing under 42 CFR § 438.10(c), pursuant to Minnesota Statutes, § 256B.69, subd 30.
Provision of Required Materials in Alternative Formats. The STATE or the MCO may provide in an alternative (other than paper) format enrollment materials such as a PCNL, Provider Directory and EOC, or materials otherwise required to be available in writing under 42 CFR § 438.10, pursuant to Minnesota Statutes, § 256B.69, subd 30. If the MCO provides the materials in an alternative format, the materials must also comply with the accessibility standards of Section 508 of the Rehabilitation Act of 1973. See xxxx://xxx.x0.xxx/TR/WCAG20/#guidelines .
