Provision of User Guides Sample Clauses

Provision of User Guides. B.4.1 The Supplier will be required to produce and keep up to date a marketing style User Guide which describes the types of services your organisation can provide. This document will be used by potential Clients of the framework to identify the Suppliers capable of providing the Service. B.4.2 The Supplier’s User Guide should contain the following:  Organisation overview;  Overview of the services;  Contract Manager details;  Trade body details  Guidance on correct use of services available;  Guidance on correct use of consumables;  Helpdesk and or local depot contact numbers;  Security;  Customer obligations;  Incident escalation procedures; and  procedures for complaints;
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Provision of User Guides. B.4.1 The Supplier will be required to produce and keep up to date a marketing style User Guide which describes the types of services your organisation can provide. This document will be used by potential Clients of the framework to identify the Suppliers capable of providing the Service B.4.2 The Supplier’s User Guide should contain the following: Organisation overview; Overview of the services; Contract Manager details; Trade body details Guidance on correct use of services available; Guidance on correct use of consumables; Helpdesk and or local depot contact numbers; Security; Customer obligations; Incident escalation procedures; and procedures for complaints;
Sample 1

Related to Provision of User Guides

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