Providing the Service. 10.1 During the term the Company shall use reasonable endeavours to provide the Services to the Customer.
10.2 Any performance dates specified in the Contract and Accepted Order shall be estimates only.
10.3 The Company may require that a survey of the Customer’s site is carried out before the commencement of Services.
10.4 The Company may, without liability to the Customer, change or withdraw some or part of the Services and determine or change how the Services are presented, delivered or made available to the Customer.
10.5 The Customer understands and accepts that the Company cannot guarantee that the Services will be available without interruption or free from error. The Services have not been developed to meet the Customer’s individual requirements and it is therefore the Customer’s responsibility to ensure that the facilities and functions of the Services meet their requirements. The Company relies upon the ISP’s co- operation in providing the Services. The Company therefore gives no warranty, representation or undertaking as to the speed, quality or availability of the Services.
10.6 The Customer shall report any fault to the Company, where it will be investigated within four working hours.
10.7 Company working hours for fault repair reporting are 8:30 am and 5pm Mondays to Thursdays and 8:30am and 4:30pm Fridays, excluding weekends and public holidays or such other hours as the Company and Customer agree in writing (which will attract additional charges).
10.8 If the Customer reports a fault and the Company finds that there is none, or that the Customer has caused the fault, the Company has no obligation to repair the fault and may charge the Customer for any work undertaken to investigate the reported fault.
Providing the Service. If You ask us to report a lost Card, We will pass Your name and address and the details of the Card to the Issuer so that they can cancel it and provide a replacement, if requested by You. When You take the Membership, We pass Your personal details to our approved suppliers to provide some of the services described in Section A. We will only pass to them the minimum amount of information required for them to be able to identify You, should You need these services. Our suppliers will pass Your information (such as Your name, contact details, etc.) to third parties to enable them to assist You only in instances when You require help from them. We may pass Your personal information to our approved fulfilment and courier vendors so that We can send correspondence to You and provide some of the features of the Service to You.
Providing the Service. 1. We will be able to process Your Application if You provide Us with all requested information and data at the point of application, or when We request it if We find that We reasonably need additional information or data from You.
2. You agree to follow any reasonable instructions that We may give You in order for Us to be able to provide You with the Service and to allow Us access to Your Premises where needed.
3. You also agree to procure all necessary permits and permissions from third parties in order to enable the installation of the Service, where applicable. This includes permission from third parties if We need to cross their property or put Equipment on their Premises. We will be unable to proceed with the installation if We are aware that such permits and permissions are not available or if third parties do not provide Us with access to their property if needed. You agree to indemnify Us from any claims from third parties if such permits or permissions are not obtained before the installation takes place.
4. The standard installation covers the installation of any wiring or cabling up to the modem/gateway, where applicable, or otherwise to the first socket. In order to benefit from the Service, You may need some special apparatus or installation that is not included with the standard installation, or else You may request that We carry out the installation outside normal working hours. If We accept to carry out such work, We will provide You with an estimate for the work and/or items that are not normally covered during Our installation. We will only be able to proceed if You either pay Us upfront or else make an irrevocable commitment to pay Us with Your next bill. Accepting Our estimate implies an irrevocable commitment to pay these charges.
5. When We come to provide the installation or rectify a fault, You or an adult acting on Your behalf should be present to take responsibility for any physical work that We may need to carry out on Your Premises to provide You with the Service. We may refuse to proceed if for whatever reason We believe that the person present cannot assume such responsibilities, such as if this person is clearly a minor. In this case, You will need to set another appointment with Us. You agree that We are not responsible if We are unable to adhere to the timeframes for the provision or fault rectification of the Service due to any rescheduling in appointments for a reason attributable to You.
6. We may provide You with Equi...
Providing the Service. 2.1 HBT Communications will provide the Service at the Premises by the date agreed with the Customer. However, if the Customer later moves from the Premises and HBT Communications is able to provide the Service at the Customer's new address, then the Customer's Contract with HBT Communications will continue.
2.2 In order for HBT Communications to provide the Service, the Customer will need:-
(a) to provide HBT Communications with the details of its Primary Line;
(b) a suitably enabled Business Broadband connection The Customer will need to install the Equipment, or alternatively, HBT Communications will provide and install the equipment. The customer agrees to follow any reasonable instructions, including any installation or security instructions HBT Communications may give about the Service.
2.3 HBT Communications aims to provide a continuous service to the Customer, but the Service may impair, or be impaired by, the uploading or downloading of data and / or the making or receiving of simultaneous Calls using the same broadband enabled connection, or by other circumstances beyond its reasonable control. The quality of the reception on the phone line may not match that of a normal landline and may vary depending on the internet traffic and customer usage.
2.4 Occasionally, for operational reasons, HBT Communications may have to change the code or the numbers given to the Customer, or interrupt the service. HBT Communications will restore the interrupted service as quickly as possible.
2.5 This is a VOIP Service as defined by OFCOM and can be used to support emergency 999 calls. Once the service is fully operational, 999/112 public emergency call services can be accessed and will be routed to the national emergency call handling agents. The CLI presented will always be the site CLI indicated as a VOIP service type, so that emergency services operator can verify the address details. Emergency dialling may not be possible in the following circumstances:-
1. During a power outage or the failure of capital DSL routing equipment
2. If an end user account has been suspended
3. In such circumstances the end-customer should use their PSTN line to make the emergency call. In addition, the end-user should also be made aware that the emergency personnel would need to confirm the identity and the actual location of the caller when they dial 999/112. The end user should be aware of the above service limitations relating to the emergency services support in line with the...
Providing the Service. 2.1. Midpoint Communications will provide the Service by the date agreed with the Customer. Sometimes, Midpoint Communications will agree the date following a survey of the Premises by Openreach Engineers. This survey does not necessarily constitute a site visit.
2.2. Midpoint Communications may have to occasionally interrupt the service or change codes but in these cases, you Service will be restored as quickly as possible.
2.3. The Customer accepts that occasionally Midpoint Communications will provide instructions regarding the Service. The Customer must follow these instructions.
2.4. Midpoint Communications may take instructions from a person if we have a good reason to think that he or she is acting with permission from the Customer.
2.5. In some cases Midpoint Communications will require written proof when vacating the premises in which the customer’s service is provided. Continued use of the service after the vacation of the property by any party will be deemed as acceptance.
Providing the Service. Delete core clause 20.1 and replace with the following: The Contractor provides the Services in accordance with the Service Information and warrants that the results of the Services, when complete, shall be fit for their intended purpose.
Providing the Service. 2.1 The Service will be provided by Chrome Telecom Ltd by the date agreed with the Customer. At times Chrome Telecom Ltd will agree the date following a survey of the Premises by BT.
Providing the Service. 2.1 The Service will commence on the Connection Date and shall continue, unless terminated earlier in accordance with condition 10, for the Minimum Term. The term of the Contract shall automatically extend for 12 months (Extended Term) at the end of the Minimum Term and at the end of each Extended Term, unless a party gives written notice to the other party no later than 90 days before the end of the Minimum Term or the relevant Extended Term, to terminate the Contract at the end of the Minimum Term or the relevant Extended Term, as the case may be.
2.2 The Supplier shall provide the Service to the Customer subject to these Terms. It is a condition of Service provision that the Customer has a broadband connection with the Supplier (or otherwise approved by the Supplier) and enters into a maintenance agreement with the Supplier in respect of Supplier’s Equipment and any software provided by the Supplier. The Supplier shall have no liability to the Customer if the Customer fails to comply with such conditions but the Customer shall continue to be responsible for all charges.
2.3 The Customer accepts that occasionally the Supplier will provide instructions regarding the Service. The Customer must follow these instructions.
2.4 The Supplier may take instruction from a person who it thinks, with good reason, is acting with the Customer’s permission.
Providing the Service. Task Order includes: • a detailed description of the work in the Task, • a priced list of items of work in the Task in which items taken from the Price List are identified, • the starting and completion dates for the Task, • the amount of delay damages for the late completion of the Task and • the total of the Prices for the Task which is Option A used,
Providing the Service. 1.1 We will provide you with our vetted and trained commercial cleaners (a "Cleaner").
1.2 We will have vetted, personally interviewed, and reference checked each Cleaner. You may request details of the vetting procedure used in individual cases, where applicable.
1.3 We will allocate one or more Cleaners on, and subject to, these terms. When we have supplied the Cleaner with your details, and instructed the Cleaner with your cleaning requests, a Cleaner shall be deemed to have been allocated (“allocate” and “allocation” in these Terms will have that meaning).
1.4 The Service will be for such cleaning duties as agreed with you at the time of booking. If any estimate is given on how long it will take our Cleaner(s) to do the job, this is only an estimate based on the average time it takes to clean a property of similar size, without inspection, and based on information provided by you.
1.5 If at the commencement or during the course of providing the Service, it is apparent that the actual cost of the Service will exceed the quote provided by the Company, we will provide you with the option to pay an increased fee to complete the Service, or pay the quoted amount without the Service being completed.
1.6 If our cleaners need to collect keys from a third party’s address outside the postal code of the premises where the work is to be carried out, then a £12.00 charge may apply to cover our travel and administrative expenses.
1.7 Parking charges are applicable if parking arrangements cannot be made.
