Quality First Program. A “Quality First” performance-based incentive plan may be instituted in County departments. The purpose of Quality First will be to ensure the achievement of quality service and customer satisfaction. The establishment, disestablishment, administration and regulation of “Quality First” programs shall be at the discretion of the County and shall not be subject to appeal under the Grievance Procedure of this Agreement. Quality First programs are separate from and in addition to other current discretionary award programs for County employees. The Quality First program provides up to two percent (2.0%) in temporary incentive pay annually for success in achieving at least two percent (2.0%) savings through the program. To reward a team of employees whose efforts result in surpassing two percent (2.0%) in goals/savings, employees can receive, in a temporary salary adjustment an additional increase on a fifty-fifty (50/50) basis (50 cents on the dollar) up to a maximum of four percent (4.0%) in accordance with the following: 2.0% 2.0% 3.0% 2.5% 4.0% 3.0% 5.0% 3.5% 6.0% maximum 4.0% maximum
Appears in 5 contracts
Samples: Memorandum of Agreement, Memorandum of Agreement, Memorandum of Agreement
