Common use of Quality Targets Clause in Contracts

Quality Targets. In quality planning, the supplier’s most important task is to develop a “zero defects strategy” and take all necessary measures to achieve the quality target of “zero defects.” The supplier shall define internal and external quality targets to measure and evaluate the quality achieved. The following minimum requirements shall apply in this regard: ⮚ determination of the internal and external complaint rates, preferably based on the number of complaints and the PPM (parts per million); ⮚ determination of the internal and external costs of defects. If necessary, voestalpine shall jointly agree on individual quality targets with the supplier (e.g. in the course of an improvement program). Subject to deviating individual agreements, ppm values are to be halved annually. The supplier is responsible for determining and properly defining the functionally relevant and process-critical characteristics (if not specified) on the basis of the specification and requirements as well as for optimising the manufacturing processes and test methods. The supplier shall inform voestalpine immediately as soon as defective or suspicious products/services are detected.

Quality Targets. In quality planning, the supplier’s most important task is to develop a “zero defects strategy” and take all necessary measures to achieve the quality target of “zero defects.” The supplier shall define internal and external quality targets to measure and evaluate the quality achieved. The following minimum requirements shall apply in this regard: ⮚  determination of the internal and external complaint rates, preferably based on the number of complaints and the PPM (parts per million); ⮚  determination of the internal and external costs of defects. If necessary, voestalpine shall jointly agree on individual quality targets with the supplier (e.g. in the course of an improvement program). Subject to deviating individual agreements, ppm values are to be halved annually. The supplier is responsible for determining and properly defining the functionally relevant and process-critical characteristics (if not specified) on the basis of the specification and requirements as well as for optimising the manufacturing processes and test methods. The supplier shall inform voestalpine immediately as soon as defective or suspicious products/products/ services are detected.