Recruiting Requirements. StarTek recruiting efforts shall meet the following requirements in the selection process of all personnel hired to perform the T-Mobile USA services as describe in this SOW. T-Mobile reserves the right to audit the selection process.
Recruiting Requirements. Provider recruiting efforts will include, without limitation, the following:
Recruiting Requirements. StarTek recruiting efforts shall meet the following requirements in the selection process of all personnel hired to perform the T-Mobile services as describe in this SOW,. T-Mobile reserves the right to audit the selection process. A mutually approved customer service assessment A behavioral interview Background checks, which shall include criminal records, are required and shall be completed before employment. Costs incurred for background checks associated with such criminal records shall be StarTek's responsibility. STAFFING REQUIREMENTS. StarTek agrees to maintain the following staffing ratios: [**]. StarTek agrees that all managers shall be full-time StarTek employees. Subject to Section 21.1, StarTek will ensure that each person assigned to a function has the necessary functional and T-Mobile-related training to successfully perform the function. StarTek must provide specific agent information up to what the law allows. Information required includes agent name, agent ID, start date on T-Mobile line of business, assessment scores, termination date from T-Mobile line of business, quality average. All support functions such as StarTek quality, instructional analysts, and trainers must be housed within the site where the work for this line of business is being performed unless otherwise agreed to in writing by T-Mobile. In addition, before a function is performed by an individual assigned to that function, StarTek shall verify that the necessary skills have been attained through the use of certification of skills program. If T-Mobile reasonably requests StarTek to remove any personnel performing Services pursuant to this Agreement, StarTek shall promptly comply with such request, within [**]. In support of this process, StarTek will do the following: Team leaders/supervisors shall go on-line to support customer calls each week for at least [**] calls per day (approximately [**]) to maintain their skills. The remainder of their time shall be used to support agent development, and to otherwise assist StarTek employees to perform the Services. Quality Assurance specialists shall go on-line to support customer calls each [**] for at least [**] (approximately [**]) to maintain their skills. Managers, lead representatives, team leaders/supervisors and trainers must be full-time employees of StarTek and must have completed T-Mobile National Standard Curriculum Training. Supervisors will monitor a minimum of two (2) calls per agent per week.
Recruiting Requirements. StarTek recruiting efforts shall meet the following requirements in the selection process of all personnel hired to perform the T-Mobile services as described in this Statement of Work. T-Mobile reserves the right to audit the selection process. A mutually approved customer service assessment A behavioral interview Background checks, which shall include criminal records, are required and shall be completed before employment. Costs incurred for background checks associated with such criminal records [**]
