Complaints Processing Sample Clauses

Complaints Processing. In the case of deliveries which do not meet the specified quality requirements, the following procedure will be followed: • GGB informs the supplier of the faulty delivery by means of a complaint report (e-mail). For each complaint report, the supplier will be charged €150.00 in complaint handling costs. • The supplier must respond within 24 hours of receipt of the complaint notification by means of 8D reports. • The supplier must examine the defect for its causes and immediately submit the results to GGB, including the specified immediate measures. • If the entire delivery is returned, this shall be at the expense of the supplier. The supplier must immediately provide a replacement delivery or a credit note. • Should GGB be forced to take special action for scheduling reasons (to meet its own delivery commitment to a customer), GGB may, at its discretion, have a sorting inspection or reworking carried out at the supplier's expense, unless the supplier provides the staff required for the sorting inspection or reworking. • Within 14 calendar days, the complaint report, including an analysis of the causes, corrective and remedial actions, must be completed and submitted to GGB. It must contain the cause of the error, analysis, corrective measures and implementation date. • Any long-term remedial measures determined must be transferred by the supplier to the FMEA. QM plan (control plan), inspection plan, etc. must be adjusted if necessary. Both contracting parties are committed to the ZERO error target.
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Complaints Processing. If either Relevant Party (First Relevant Party) receives a complaint from a customer, the First Relevant Party shall not share any personal data collected from the complainant, with the other Relevant Party (Second Relevant Party) which is not in the relevant category of data provided for in the Schedule to this Agreement, and shall, before sharing any of that complainant’s personal data with the Second Relevant Party, confirm in writing to the Second Relevant Party:
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Complaints Processing. 8D Report for cause-effect analysis; corrective and preventive measures to avoid repeated faults. 6. Quality agreements and ppm management The mass production approval of a reference requires the PPAP submission in accordance with content table below: Requirement Material Requirement Material Type Type PSW front sheet (in the case of the Raw material FMEA Process (to be available for Components raw materials this might be replaced by / Components consultation at the supplier site) of direct a Quality Agreement form or a Product Specification provided that these are of direct incorporation incorporation controlled and signed documents) Appearance Approval Report Raw material Control Plan Components / Components of direct of direct incorporation incorporation " X " initial samples (number of Raw material SC`s Preliminary Capacity Study Components samples to be agreed with MDP buyer) / Components of direct incorporation (unless otherwise specified, requirement is 125 parts/cavity) of direct incorporation MDP.08.06 Rev. 00 Date 23-02-2024 Page 6/23 SUPPLY AGREEMENT Updated drawing Components Process Capacity Study Components of direct of direct incorporation incorporation Dimensional Report Components Certificate of analysis Raw material of direct incorporation Engineering Tests Raw material Surface and/or Thermal Treatment Components / certificates of direct Components incorporation of direct incorporation Flow Diagram Components Packaging Specification Raw material of direct / incorporation Components of direct incorporation Design FMEA (if applicable) Components Safety & Security Data Sheet Raw material of direct / incorporation Components of direct incorporation Measurement System Analysis Components Environmental Requirements: IMDS Raw material of direct submission and (when applicable) / incorporation declaration of compliance with Components customer standards of direct incorporation A requirements list will be issued per each new reference and a submission term will be established. MDP goal is to have the PPAP submitted in the due date and approved firstly. In case of deviations (parts and/or documents) MDP will request corrections/corrective actions to be completed in the shortest term. In terms of service the supplier is requested to meet MDP orders. Any deviations in terms of quantity or delivery term must be agreed in advance. Concerning quantity, a variation of 5% (+/-) will not be penalized, as long as it does not cause disturbances in the produc...
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Complaints Processing 
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Related to Complaints Processing

  • Complaints Process The School shall establish and adhere to a process for resolving public complaints which shall include an opportunity for complainants to be heard. The final administrative appeal shall be heard by the School's Governing Board, except where the complaint pertains to a possible violation of any law or term under this Contract. The complaints process shall be readily accessible from the School’s website, as described in Section 11.4.1.

  • Grievance Processing Union stewards or Union officials shall be permitted to have time off without loss of pay for the investigation and processing of grievances and arbitrations. Requests for such time off shall be made in advance and shall not be unreasonably denied. The Union will furnish the Employer with a list of Union stewards and their jurisdictions. The Union shall delineate the jurisdiction of Union stewards so that no xxxxxxx need travel between work locations or sub-divisions thereof while investigating grievances. Grievants shall be permitted to have time off without loss of pay for processing their grievances through the contractual grievance procedure, except that for class action grievances no more than three (3) grievants shall be granted such leave.

  • COMPLAINTS HANDLING 44.1 Either Party shall notify the other Party of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.

  • Complaints Procedure 18.1 If the Client has any cause for complaint in relation to the services provided by the Company, he should file a complaint as per the Company’s Complaint Handling policy which is available on the Company’s website.

  • Processing Grievances The grievant shall be granted reasonable time off with pay from regularly scheduled duty hours to process a grievance, provided that the time off will be devoted to the prompt and efficient investigation and handling of grievances, subject to the following:

  • Claims Processing BCBSM will process Provider's Clean Claims submitted in accordance with this Agreement in a timely fashion.

  • Sub-processing 11.1 The data importer shall not subcontract any of its processing operations performed on behalf of the data exporter under the Clauses without the prior written consent of the data exporter. Where the data importer subcontracts its obligations under the Clauses, with the consent of the data exporter, it shall do so only by way of a written agreement with the sub-processor which imposes the same obligations on the sub-processor as are imposed on the data importer under the Clauses. Where the sub-processor fails to fulfil its data protection obligations under such written agreement the data importer shall remain fully liable to the data exporter for the performance of the sub-processor's obligations under such agreement.

  • Complaint Process (a) The Employer and the Union agree that all employees of the University are responsible to adhere to the University’s policies on human rights as well as those on the prevention of workplace/sexual violence and workplace/sexual harassment.

  • Complaints If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

  • Subprocessing 1. The data importer shall not subcontract any of its processing operations performed on behalf of the data exporter under the Clauses without the prior written consent of the data exporter. Where the data importer subcontracts its obligations under the Clauses, with the consent of the data exporter, it shall do so only by way of a written agreement with the subprocessor which imposes the same obligations on the subprocessor as are imposed on the data importer under the Clauses. Where the subprocessor fails to fulfil its data protection obligations under such written agreement the data importer shall remain fully liable to the data exporter for the performance of the subprocessor's obligations under such agreement.

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