Refundable Advance. The amount of the refundable advance must be no greater than 1.5 times the average bill if you are on quarterly billing. If you are on monthly billing the refundable advance must be no greater than 2.5 times the average monthly bill. Average billing must be calculated with reference to the consumption of similar Customers or business types. The refundable advance will be kept in a separate trust account which will be separately identified in the Retailer’s accounting records. Interest will accrue on the refundable advance at the average bank bill rate on the Bank Xxxx Xxxx (BBSW) page of Reuters. Interest will accrue daily and will be capitalised every 90 days. The Retailer will only use the refundable advance (plus any accrued interest) to offset any amount owed by the Customer to the Retailer:
a) If the Customer has failed to pay a bill resulting in disconnection of the gas at his address; and/or
b) If the Customer does not pay the final bill;
c) If the Customer defaults on a bill and comes to an agreement with the Retailer regarding the refundable advance to avoid possible disconnection; or
d) At the request of a Customer who is vacating the supply address or requesting disconnection of supply to the supply address.
e) If the Customer transfers to another retail supplier. Where the Retailer uses the refundable advance in accordance with this clause, the Retailer must provide the Customer with an account of its use and pay the balance (if any) of the refundable advance together with remaining interest to the Customer within 10 business days. Where the Customer has provided a refundable advance as security in accordance with this clause and the customer have completed two years of payment of the Retailer’s bills by the due date of the initial bill, the Retailer will, within 10 business days, inform the Customer of the amount of the refundable advance including any interest payable (at the rate payable by the Commonwealth bank bill rate of the same amount) and credit the Customer account unless otherwise instructed by the Customer. The Retailer can turn off the customer gas if the Customer has not paid the refundable advance in accordance with clause 10. Before the Retailer turns off the Customer gas for this reason, the Retailer will give the Customer a written disconnection notice 5 business days from the date of receipt of notice, before turning off the Customer gas (the 5 days must be counted from the date of receipt of the notice).
Refundable Advance. We can arrange for the network operator to turn off your electricity if you haven’t paid your refundable advance or provided any other security as required under clause 16.
Refundable Advance. We can turn off your gas or arrange for the network operator to turn off your gas if you haven’t paid your refundable advance or provided any other security as required under clause 15. Before your gas is turned off for this reason, we will give you a written disconnection notice five [5] business days before your gas is actually turned off. If you pay the refundable advance within ten [10] business days after we turn your gas off, we will turn your gas back on. We can charge you a fee for turning your gas back on [or for arranging for the network operator to turn your gas back on].
Refundable Advance. We can turn off your gas or arrange for the network operator to turn off your gas if you haven’t paid your refundable advance or provided any other security as
