Refunds & Chargebacks. Customer may issue End User refunds through the ClearGov App regardless of the selected Payment Provider. In the event that an End User requests a chargeback, A) if Customer is utilizing an Integrated Payment Provider, Customer may dispute such chargeback requests via the ClearGov App or B) if Customer is utilizing a Linked Payment Provider, Customer must dispute such chargeback requests directly with such Linked Payment Provider. For either refunds or chargebacks, the Transaction Fee will be automatically refunded if Customer is utilizing an Integrated Payment Provider, but Transaction Fee refunds must be requested via an email to ClearGov if the transaction was processed via a Linked Payment Provider.
Refunds & Chargebacks. The Parties acknowledge that once an individual submits a transaction to the applicable payment network or otherwise for processing, Trinity/Provider cannot cancel or change the transaction. Except to the extent required by applicable law, payments processed by Trinity/Provider are non-refundable to the individual by Trinity/Provider. Individuals may have additional refund or chargeback rights under their agreement with the card issuer or applicable law. In the case of chargebacks or returned funds, Trinity/Provider will be responsible for pursuing the chargeback through the card association’s dispute resolution processes, if appropriate in Trinity/Provider sole discretion. Upon written request from Trinity/Provider, Client agrees to provide requested information needed to pursue the chargeback. If an individual requests a refund, Trinity/Provider will not be responsible for making those funds available if they have been already settled to a designated account by Trinity/Provider or are beyond Trinity/Provider’s control. If Client and individual issue inconsistent instructions or requests to Trinity/Provider, Client’s instructions will control and Client will reimburse, indemnify and hold Trinity/Provider harmless from any and all losses, costs and expenses (including reasonable attorneys’ fees) as a result of complying with Client’s instructions. Data Security and Privacy. Trinity/Provider will utilize nonpublic personal information of individuals solely to provide the Services and as otherwise permitted by applicable law. For purposes of this Section, "nonpublic personal information" ("NPPI") has the meaning ascribed in the Xxxxx-Xxxxx-Xxxxxx Act, Title V and applicable regulations thereunder. Trinity/Provider and any third parties will comply with the Payment Card Industry Data Security Standards (PCI DSS) and applicable privacy and data security laws and regulations with respect to the Services.
Refunds & Chargebacks. For any amount collected from Customers but credited after the commission payment has been remitted to Partner, Pax8 or Service Affiliate may charge back or set off from future commission payments the amount of the credit.
