Remedies for Service Outages Sample Clauses

Remedies for Service Outages. 3.1 If CSC’s service provider determines that the Service Outage reported by Customer has occurred, CSC will issue to Customer a credit, upon Customer’s request, to be applied towards the next monthly invoice for CSC DNS Services provided under this Agreement which is equal to the pro-rated charges for the amount of time the CSC DNS Services were unavailable.
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Remedies for Service Outages a. If NeuStar determines that the Service Outage reported by You actually occurred and that it lasted for more than (i) thirty
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Remedies for Service Outages a. If NeuStar determines that the Service Outage reported by You actually occurred and that it lasted for more than sixty (60) seconds, but fewer than four (4) hours during a given calendar month, then NeuStar will issue to You a credit, upon your request, to be applied towards the next monthly invoice for Services provided under this Agreement, equal to the pro-rated charges for one (1) day of the Services. If NeuStar determines that the Service Outage reported by You actually occurred and that it lasted for four (4) or more consecutive hours during any given calendar month (“Prolonged Service Outage”), then NeuStar will issue to You a credit, upon your request, to be applied towards the next monthly invoice for Service provided under this Agreement, equal to the pro-rated charges for one (1) week of the Services.
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Remedies for Service Outages. 3.1. If Service Provider determines that the Service Outage reported by Customer has occurred, CSC will issue to Customer a credit, upon Customer’s request, to be applied towards the next monthly invoice for Services provided under this Schedule. This Customer credit will be equal to the prorated charges for the amount of time the Services were unavailable.
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Remedies for Service Outages. 3.1. If Service Provider reasonably determines that the Service Outage reported by the Customer actually occurred and that it lasted for more than sixty (60) seconds , then CSC will issue to Customer a credit, upon its written request, to be applied towards the next monthly invoice for the Services provided as set out below: Outage period Credit calculated as percentage of fees paid to CSC for Critical DNS Services in month of outage > 30 seconds, < 60 seconds 2.5% > 60 seconds, < 15 minutes 5% > 15 minutes, < 30 minutes 10% > 30 minutes, < 1 hour 20% > 1 hour, < 2 hours 40% > 3 hours, < 4 hours 80% > 4 hours 100%
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Remedies for Service Outages a. In the event Client requests a credit and Company determines that it has failed to meet the Performance Objective, then Company will issue to Client a credit to be applied towards the next monthly invoice for Hosting Services provided under the Agreement, equal to 5% of the recurring Monthly Fee associated with such Hosting Service.
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Remedies for Service Outages. 4.1 If Neustar determines that the Service Outage reported by Customer occurred, Neustar will issue to Customer a Credit, upon Customer’s request, as follows: 4.1.1 For a Service Outage occurring with respect to the SLA provided in 2.2.1.1, if the Service Outage is greater than five (5) seconds but less than or equal to five (5) minutes, one (1) Credit shall apply. If the Service Outage is greater than five (5) minutes but less than or equal to four (4) hours, seven (7) Credits shall apply. If the Service Outage lasts more than four (4) hours, thirty (30) Credits shall apply. 4.1.2 For a Service Outage occurring with respect to the SLAs provided in 2.2.2.1, 2.2.2.2, 2.2.3.3, 2.2.3.5, 2.2.4.1 and 2.2.4.2, if the Service Outage causes performance to drop below 99.9% but it remains at or above 98%, five (5) Credits shall apply. If the Service Outage causes performance to drop below 98% but it remains at or above 96%, ten (10) Credits shall apply. If the Service Outage causes performance to drop below 96%, fifteen (15) Credits shall apply. 4.1.3 For any Service Outage occurring with respect to the SLA provided in 2.2.2.3, ten (10) Credits shall apply. 4.1.4 For a Service Outage occurring with respect to the SLA provided in 2.2.3.1, if the monthly average is greater than 100ms but less than or equal to 125ms, five (5) Credits shall apply. If the monthly average is greater than 125ms but less than or equal to 175ms, ten (10) Credits shall apply. If the monthly average is greater than 175ms, fifteen (15) Credits shall apply. 4.1.5 For a Service Outage occurring with respect to the SLA provided in 2.2.3.2, if the Service Outage causes performance to drop to or below 99% but it remains above 98%, five (5) Credits shall apply. If the Service Outage causes performance to drop to or below 98% but it remains above 96%, ten (10) Credits shall apply. If the Service Outage causes performance to drop to or below 96%, fifteen (15) Credits shall apply.
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Remedies for Service Outages a. If CSC’s service provider determines that the Service Outage reported by You actually occurred and that it lasted for more than (i) thirty (30) seconds but fewer than four (4) hours in the case of 2(b)(i) above or (ii) 60 minutes but fewer than forty- eight (48) hours in the case of 2(b)(ii) above, during a given calendar month, then CSC will issue to Customer a credit, upon Your request, to be applied towards the next monthly invoice for Premium DNS services provided under this Agreement, equal to the pro-rated charges for one (1) day of the Premium DNS services. If CSC’s service provider determines that the Service Outage reported by Customer actually occurred and that it lasted for (x) four (4) or more consecutive hours in the case of 2(b)(i) above or (y) forty-eight (48) or more consecutive hours, during any given calendar month (“Prolonged Service Outage”), then CSC will issue to Customer a credit, upon Your request, to be applied towards the next monthly invoice for Service provided under this Agreement, equal to the pro-rated charges for one (1) week of the Premium DNS services.
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Related to Remedies for Service Outages

  • Remedies for Default (a) Enterprise Services’ rights to suspend and terminate Contractor’s rights under this Master Contract are in addition to all other available remedies.

  • Addresses for Service 11.3 The address for service of notice of each of the parties hereto is as follows:

  • Charges for Services (a) It is the intention of the parties that the charges for the Services provided under this Agreement be determined in accordance with fair and reasonable standards and that no party realize a profit nor incur a loss as a result of the Services rendered pursuant to this Agreement.

  • CUSTOMER REMEDIES XxxxxxxxxxXxxxxx.xxx's entire liability and your exclusive remedy shall be, at XxxxxxxxxxXxxxxx.xxx's option, either refund of the price paid for the defective Software, or repair or replacement of the defective Software, in each case upon return to XxxxxxxxxxXxxxxx.xxx during the warranty period. You must return the defective Software product to XxxxxxxxxxXxxxxx.xxx with a copy of your purchase receipt. Any replacement Software will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer.

  • Fees for Services The compensation of the Subadviser for its services under this Agreement shall be calculated and paid by the Adviser in accordance with the attached Schedule C. Pursuant to the Investment Advisory Agreement between the Fund and the Adviser, the Adviser is solely responsible for the payment of fees to the Subadviser.

  • Deadline for Submission of Bids 19.1 Bids must be received by the Purchaser at the address specified under ITB Clause 18.2 no later than the time and date specified in the Bid Data Sheet. 19.2 The Purchaser may, at its discretion, extend this deadline for the submission of bids by amending the bidding documents in accordance with ITB Clause 7, in which case all rights and obligations of the Purchaser and bidders previously subject to the deadline will thereafter be subject to the deadline as extended.

  • Remedies for Noncompliance If a Contractor fails to comply with Federal statutes, regulations or the terms and conditions of a Federal award, HUD or the City of Xxxxx may impose additional conditions, as described in 2 CFR 200.207 Specific Conditions. If HUD or the City of Xxxxx determines that noncompliance cannot be remedied by imposing additional conditions, HUD or the City of Xxxxx may take one or more of the following actions, as appropriate in the circumstances:

  • Warranty for Services Vendor warrants that the Services will be performed (i) in a diligent, professional and workmanlike manner in accordance with the highest applicable industry standards, (ii) in accordance with the requirements under this Agreement, and (iii) by experienced, qualified and properly trained and appropriately licensed personnel. If Vendor fails to meet the specifications as set forth herein, Vendor will, without additional compensation, promptly correct or revise any errors or deficiencies in the Services provided.

  • Notifications of Outages and Maintenance In the event that a Registry Operator plans maintenance, it will provide notice to the ICANN emergency operations department, at least, twenty-­‐four (24) hours ahead of that maintenance. ICANN’s emergency operations department will note planned maintenance times, and suspend Emergency Escalation services for the monitored services during the expected maintenance outage period. If Registry Operator declares an outage, as per its contractual obligations with ICANN, on services under a service level agreement and performance requirements, it will notify the ICANN emergency operations department. During that declared outage, ICANN’s emergency operations department will note and suspend emergency escalation services for the monitored services involved.

  • Application for Service (a) You must comply with any application form or process we specify.

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