Service Outage definition

Service Outage means an instance when the Customer is unable to route traffic to one or more Customer Sites via the Network, which results in Service Downtime;

Service Outage or “outage” shall mean a loss or substantial impairment in reception on all channels.

Service Outage means an unscheduled disruption/failure in any Service offered by Service Provider as per this Agreement, due to which Customer’s server is un-accessible to Customer. The outage of Services due to, but not limited to the following shall be a Service Outage. Customer is unable to transmit to or receive information from his network equipment because Service Provider failed to provide facility services to its network equipment including, switch, router, firewall etc. Failure of Services like Internet connectivity, IDC LAN etc. shall also be treated as Service Outage.

Examples of Service Outage in a sentence

• Service Outage - is defined as the situation when a Customer instance is not available to the wider Internet or where the Customer instance is unable to be restarted by EO within the 'Time to Repair' (TTR) window.

• If the 'Availability' of an instance is not restored within this window, then a 'Service Outage' event is deemed to have occurred.

• Eligible Service Credit Period - a single calendar month in which the 'Service Outage' occurred or the SLA commitment regarding MSP Services was not met.

• Notwithstanding anything to the contrary in the Agreement, and subject to the exclusions below, the following commitment applies to Customer’s Enhanced DR subscription: Following a Service Outage, the Recovery Time Objective is no more than five minutes to enable read-only access and no more than 24 hours for full-service restoration.

• Time to Execute Failover (minutes:seconds) Credit 5:01 to 15:00 5% of Subscription Fee 15:01 to 29:59 30% of Subscription Fee 30:00 to 59:59 70% of Subscription Fee 60:00 or more 100% of Subscription Fee Exclusions Credits: Customer will not be entitled to a Credit if: (a) a Force Majeure Event causes the Time to Execute Failover to exceed five minutes; or (b) the Service Outage is caused by a Customer Outage Event.

More Definitions of Service Outage

Service Outage is defined in the applicable SLA.

Service Outage means a failure or disruption in the Services.

Service Outage means the complete loss of cable service to five or more subscribers served by the same trunk, node, or feeder line for a period of 15 minutes or more.

Service Outage means a significant degradation in the ability of an end user to establish and maintain a channel of voice communica- tions as a result of failure or degradation in the performance of a communications provider's network.

Service Outage for any Service shall have the meaning set forth in the Product Supplement for such Service. "Severely Errored Seconds" or "Severe Errored Seconds" shall have the meaning set forth in the definitions regarding path performance monitoring established by the American National Standards Institute (ANSI) Tl.231-1997.

Service Outage means a period of time during which a Service is unavailable resulting in a degradation of the Service that has a material adverse effect on You.

Service Outage means that Buyer is unable to exchange IP packets over the Service via the Network Port.