Service Outage definition

Service Outage means an instance when the Customer is unable to route traffic to one or more Customer Sites via the Network, which results in Service Downtime;

AI-Powered Contracts

Draft, Review & Redline at the Speed of AI

Service Outage or “outage” shall mean a loss or substantial impairment in reception on all channels.

Service Outage means an unscheduled disruption/failure in any Service offered by Service Provider as per this Agreement, due to which Customer’s server is un-accessible to Customer. The outage of Services due to, but not limited to the following shall be a Service Outage. Customer is unable to transmit to or receive information from his network equipment because Service Provider failed to provide facility services to its network equipment including, switch, router, firewall etc. Failure of Services like Internet connectivity, IDC LAN etc. shall also be treated as Service Outage.

Examples of Service Outage in a sentence

A Service Outage is measured from the time when ONE Burbank opens a trouble ticket upon receiving a Customer report of a Service Outage to ONE Burbank or upon receiving a service affecting alarm until the time that the Service has been restored and the trouble ticket has been closed.
Elevate Operations will investigate any reported Service Outage and assign a trouble ticket number.
Frontier will maintain a point-of-contact for Customer to report a Service Outage, twenty-four (24) hours a day, seven (7) days a week.
Once Elevate verifies a Service Outage, it will make every reasonable effort to restore Service within four hours.
In the event of a Service Outage, Elevate will endeavor to notify the Customer via e-mail when and for how long Service will be interrupted.

More Definitions of Service Outage

Service Outage is defined in the applicable SLA.

Service Outage means a significant degradation in the ability of an end user to establish and maintain a channel of voice communica- tions as a result of failure or degradation in the performance of a communications provider's network.

Service Outage means a failure or disruption in the Services.

Service Outage means the loss of picture or sound on all basic subscriber channels, or one (1) or more auxiliary programming channels (including tiers and pay programming), and which is not caused by the failure or malfunction of a subscriber’s television receiver or by the error of the subscriber.

Service Outage means that ▇▇▇▇▇ is unable to exchange IP packets over the Service via the Network Port.

Service Outage for any Service shall have the meaning set forth in the Product Supplement for such Service. "Severely Errored Seconds" or "Severe Errored Seconds" shall have the meaning set forth in the definitions regarding path performance monitoring established by the American National Standards Institute (ANSI) Tl.231-1997.

Service Outage means the complete loss of cable service to five or more subscribers served by the same trunk, node, or feeder line for a period of 15 minutes or more.