Remote Delivery. 3.1. The Clarity ClarityHS Edition Implementation Service is delivered remotely, during standard business hours. Bitfocus will choose and provide an online meeting platform for this purpose.
Remote Delivery. This Agreement is between the Company and the Client for a remote services model, whereby communication and execution of duties is completed via web and telephone services provided by the Company. The Client will provide logins, passwords and user accounts in the Client’s system for each Company resource required to access such the Client’s systems for a Project or other Services provided by the Company in accordance with this Agreement as necessary for the delivery of work outlined in a SOW. The Company will notify the Client of any Company resource who ceases to work on a Project. Upon such notice the Client will immediately remove access for such Company resource from the Client’s system. The Company shall adhere to all Client policies and procedures when accessing the Client’s systems and shall be fully liable for its resources’ use and access of same. Company resources work standard business hours (i.e. 9am - 5pm) in their local time zone. If scheduling additional work outside of standard business hours should be necessary, advance notice of one week is required and availability is subject to appropriate resource availability. The Company will always do our best to accommodate requests. Company resources are not dedicated to any single Project and are engaged across many Projects for various Clients. Owing to the uncertainties of global pandemics, the provision of any onsite Services under this PSA is subject to the Company resources being permitted and able to perform such Professional Services taking into consideration applicable laws and regulations, including those pertaining to health, safety and mobility (whether in the country of service provision and/or the country of location of the resources). If the provision of any onsite Professional Services is negatively impacted due to circumstances related to or arising from a global pandemic, Company and Client agree to cooperate in good faith to review such impact and, if necessary, amend any resource plans, work plans, service specifications, time schedules and the like in accordance with the Change Request Process identified in the associated SOW. For the avoidance of doubt, this section is without prejudice to the Parties’ rights and obligations under the force majeure clause of this PSA.
