Route Assistance. A specific plan would be established to ensure that the same procedures are being followed by all special education bus drivers.
Route Assistance. Route assistance is defined as roadside support that the Renter receives from the Owner when faced to a loss and/or accident that the Renter may be involved with. Such support involves: In situ vehicle repairs under emergency conditions, so that the Renter may continue forward with his/her trip. If repair is not feasible, tow service will be considered so that the vehicle and its occupants may be transferred to a safe place or, to a Europcar office. In situ repairs are: Battery charging or jump starting, tire change (using the spare tire) and, unlocking locked vehicle doors. Replacement vehicle subject to availability at the nearest office. Such vehicle replacement must be coordinated by the Renter during work hours through the office where the contract originated. Route assistance does not take into consideration reservation changes, contract changes or , commercial changes. In order to coordinate the assistance service, the Renter must call the telephone number shown on the contract. The towing service waiting period will be subject to the distance from the vehicle, and also it will be subject to tow truck availability at the time of the incident.
