Service Level Agreement Summary Sample Clauses

Service Level Agreement Summary. The Private IP Service Level Agreement (“PIP SLA”) covers Global Private IP Services (collectively, the “Service” or “Private IP Service”). The PIP SLA consists of several service level standards (“Service Level Standards”). Customer may qualify for credits when the Verizon PIP Network performance fails to meet the stated thresholds established for a Service Level Standard. The PIP SLA may also cover the transport components (not the CPE components) of the Managed Private IP Service product if offered as a part of a Managed Private IP solution. The managed service components of a Managed Private IP solution may be covered in a separate Managed Services, Service Level Agreement.
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Service Level Agreement Summary. The Ethernet Switched E-LAN services Service Level Agreement is available to Customers with a minimum of a one (1) year commitment for each. Verizon reserves the right to amend the SLA from time to time effective upon written communication that may be delivered in the invoice or by other reasonable means. The SLA sets forth Customer’s sole and exclusive remedy for any claim relating to the Ethernet Switched E-LAN services Service or Verizon’s network. Verizon will determine in its sole discretion what records and data will be the basis for all SLA calculations and determinations. The maximum amount of credit in any calendar month under this SLA will not exceed the amount that, absent the credit, would have been charged for the Service in that month for the particular that was the subject of the credit.
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Service Level Agreement Summary. The E-Line EVC Service Level Agreement (“E-Line EVC SLA”) is available to Customers with a minimum of a one (1) year commitment for each E-Line EVC. Verizon reserves the right to amend the E-Line EVC SLA from time to time effective upon written communication that may be delivered in the invoice or by other reasonable means. 1. The E-Line EVC SLA sets forth Customer’s sole and exclusive remedy for any claim relating to E-Line EVC. Verizon will determine in its sole discretion what records and data will be the basis for all SLA calculations and determinations. The maximum amount of credit in any calendar month under this SLA will not exceed the amount that, absent the credit, would have been charged for the E-Line EVC service in that month for the particular E-Line EVC that was the subject of the credit.
Sample 1

Related to Service Level Agreement Summary

  • Statement of Work The Statement of Work to which Grantee is bound is incorporated into and made a part of this Grant Agreement for all purposes and included as Attachment A.

  • Penalties for Non-compliance to Service Level Agreement Where the Supplier/Service Provider fails to deliver the Goods/Services within the agreed and accepted milestone timelines and provided that the cause of the delay was not due to a fault of Transnet, penalties shall be imposed at …………………………………………………… .