SERVICE LEVEL EXTENSIONS. 3.1 Subject to clause 3.2, the LFC Service Level response times set out in this Appendix 1 shall be extended in the following circumstances:
(a) satisfaction of the Service Level is prevented as a direct result of a serious health and safety issue outside of the LFC’s control;
(b) satisfaction of the Service Level is prevented as a direct result of a delay in the provision of materials or information to be supplied by the Service Provider, required to complete the service;
(c) acts or omissions of Service Providers that prevent the LFC from meeting a Service Level (unless the Service Provider has received the LFC’s prior approval for such act or omission);
(d) acts or omissions of End Users that prevent the LFC from meeting a Service Level (unless the End User has received the LFC’s prior approval for such act or omission);
(e) any period of extension agreed with the relevant End User; and
(f) a Force Majeure Event prevents satisfaction of the Service Level, including, for the avoidance of doubt, any Force Majeure Event affecting a contractor or supplier of the LFC which, if it occurred in relation to the LFC, would have been a Force Majeure Event (as referenced in clause (g) of the definition of “Force Majeure” in this Agreement), each a Service Impairment.
3.2 Any Service Level extension under clause 3.1:
(a) will be limited to the time that the Service Impairment continues to prevent or make illegal the LFC’s performance of the applicable Service Level;
(b) is subject to the LFC promptly taking all reasonable steps, in accordance with Best Industry Practice, to eliminate or avoid the Service Impairment and mitigate its effect; and
(c) in relation to any Service Level extension under clause 3.1(a) to (e) only, will not be given to the extent the Service Impairment is caused or contributed to by the LFC or its contractors’ acts or omissions, the acts or omissions of any supplier of the LFC, or any person within the control or under the responsibility of the LFC. The following table specifies the Service Rebates payable by the LFC.
1.2 (a) - Residential - Fibre Connections (Individual) 10% of the applicable monthly rental fee for the relevant service(s) (specified in the order) per complete three-hour period that the Connection is late (capped at one month’s rental).
SERVICE LEVEL EXTENSIONS. 7.1 Subject to clause 7.2 of this Appendix, the LFC Service Level response times set out in this Appendix 1 shall be extended in the following circumstances:
(a) Satisfaction of the Service Level is prevented as a direct result of a serious health and safety issue outside of the LFC’s control;
(b) Satisfaction of the Service Level is prevented as a direct result of a delay in the provision of materials or information to be supplied by the Service Provider, required to complete the service;
(c) Acts or omissions of Service Providers that prevent the LFC from meeting a Service Level (unless the Service Provider has received the LFC’s prior approval for such act or omission);
(d) Acts or omissions of End Users that prevent the LFC from meeting a Service Level (unless the End User has received the LFC’s prior approval for such act or omission);
(e) Any period of extension agreed with the relevant End User; and
(f) A Force Majeure Event prevents satisfaction of the Service Level, including, for the avoidance of doubt, any Force Majeure Event affecting a contractor or supplier of the LFC which, if it occurred in relation to the LFC, would have been a Force Majeure Event (as referenced in clause (g) of the definition of “Force Majeure” in this Agreement), each a Service Impairment.
SERVICE LEVEL EXTENSIONS. 2.1 Subject to clause 2.2 of this Appendix, the LFC Service Level response times set out in this Appendix 1 shall be extended in the following circumstances:
(a) satisfaction of the Service Level is prevented as a direct result of a serious health and safety issue outside of the LFC’s control;
(b) satisfaction of the Service Level is prevented as a direct result of a delay in the provision of materials or information to be supplied by the Service Provider, required to complete the service;
(c) acts or omissions of Service Providers that prevent the LFC from meeting a Service Level (unless the Service Provider has received the LFC’s prior approval for such act or omission); and
(d) a Force Majeure Event prevents satisfaction of the Service Level, including, for the avoidance of doubt, any Force Majeure Event affecting a contractor or supplier of the LFC which, if it occurred in relation to the LFC, would have been a Force Majeure Event (as referenced in clause (g) of the definition of “Force Majeure” in this Agreement), each a Service Impairment.
SERVICE LEVEL EXTENSIONS. Subject to clause 9.2, the Company Service Level response times set out in this Annexure 1 shall be extended in the following circumstances:
