Service Level Standard. Services shall be available to Authorized Users for normal use 100% of the Scheduled Uptime. i. Calculation: (Actual Uptime / Scheduled Uptime) * 100 = Percentage Uptime (as calculated by rounding to the second decimal point) ii. Performance Credit.
Appears in 6 contracts
Samples: Software as a Service Agreement, Software as a Service Term Sheet, Software as a Service Agreement
Service Level Standard. Services shall will be available to Authorized Users for normal use 100% of the Scheduled Uptime.
i. a) Calculation: (Actual Uptime / Scheduled Uptime) * 100 = Percentage Uptime (as calculated by rounding to the second decimal point)
ii. Performance Credit.
Appears in 3 contracts
Samples: Contract for Web Application Services, Contract, Contract
Service Level Standard. Services shall will be available to Authorized Users for normal use 100% of the Scheduled Uptime.
i. a. Calculation: (Actual Uptime / Scheduled Uptime) * 100 = Percentage Uptime (as calculated by rounding to the second decimal point)
ii. Performance Credit.
Appears in 2 contracts
Samples: Software as a Service Agreement, Software as a Service Agreement
Service Level Standard. Services shall be available to Authorized Users for normal use 100% of the Scheduled Uptime.
i. (a) Calculation: (Actual Uptime / Scheduled Uptime) * 100 = Percentage Uptime (as calculated by rounding to the second decimal point)
ii. Performance Credit.
Appears in 1 contract
Samples: Software as a Service Agreement
Service Level Standard. Services shall be available to Authorized Users for normal use 100% of the Scheduled Uptime.
i. Calculation: (Actual Uptime / Scheduled Uptime) * 100 = Percentage Uptime (as calculated by rounding to the second decimal point)
ii. Performance Credit.
Appears in 1 contract
Samples: Software Agreement
Service Level Standard. Services shall be available to Authorized Users for normal use 100% of the Scheduled Uptime.
i. . Calculation: (Actual Uptime / Scheduled Uptime) * 100 = Percentage Uptime (as calculated by rounding to the second decimal point)
ii. Performance Credit.
Appears in 1 contract
Samples: Software as a Service Agreement
