Common use of Service Level Standard Clause in Contracts

Service Level Standard. Problems shall be confirmed as received by Contractor 100% of the time each reporting month, in accordance with the Request Response Time associated with the SaaS Severity Level.

Appears in 8 contracts

Samples: Contract for Web Application Services, Munimobile Application Service Agreement, Software as a Service Agreement

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Service Level Standard. Problems shall be confirmed as received by Contractor 100% of the time each reporting month, in accordance with the Request Response Time associated with the SaaS Severity Level. i. Calculation. ((Total Problems – Total Problems failing Standard)

Appears in 1 contract

Samples: Software Agreement

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