Service Measures Sample Clauses

Service Measures. 2.1. Supplier will make commercially reasonable efforts to meet the following for each Application: Measurement Definition Supplier SLA
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Service Measures. 3.1 Availability 01047807Revised 9. The following availability will be maintained: Measurement Definition DATAMARK SLA Software Availability The periods of time that the Software is available for use by the Customer not including scheduled downtime. 24 x 7 x 365, 99.5% average over a month not including scheduled downtime. User Response Time The time it takes for the Software to complete a user request and return a response. Because of many external factors involved in this measurement, the response time cannot be specified. Backups Customer data as well as application installation backups Full database backups of Customer Data are performed routinely every evening. Backup files will be retained for 2 days. Restoration of SaaS In the event of a major disaster event, such as flooding of the hosting facility or an earthquake that destroys the infrastructure. DATAMARK will restore VEP Software at one or more alternate locations within 3 business days. Maximum Restore Age It is the maximum age of the data should we need to restore production data from backup. No more than 48 hours. Problem Response Time Provision of user support. Primary Coverage will be 8am- 8pm Eastern time Monday through Friday, excluding statutory holidays. Response time will be calculated by dividing the numbers of issues responded to in one hour or less divided by the total number of issues received for the month. 90% of issues responded to in one hour or less during primary coverage. We are targeting a 90% compliance rate that every issue will be responded to in one hour or less during primary coverage. To calculate this, we take: # of issues responded to in 1 hr or less / total number of issues. For example, if a customer logs 10 issues in 1 month and 9 of them were responded to in 1 hour, we have a 90% compliance rate which means we hit our target.
Sample 1
Service Measures. SAFETY AND QUALITY Deteriorating Patients (rate per 1,000 separations):  Rapid response calls  Cardio respiratory arrests Unplanned hospital readmission rates (%) for patients discharged following management of:  Acute Myocardial InfarctionHeart Failure ICU Central Line Associated Bloodstream (CLAB) Infections (number) Incorrect procedures: Operating Theatre - resulting in death or major loss of function (number) Hospital acquired venous thromboembolism (rate per 1,000 separations) Inpatients who were discharged against medical advice (%):  Aboriginal  Non-Aboriginal Patient Experience Survey – Emergency Department Patients: Overall rating of care - good and very good (%) SERVICE ACCESS AND PATIENT FLOW Patients with total time in ED <= 4 hrs (%):  Admitted (to a xxxx/ICU/theatre from ED)  Not Admitted (to an Inpatient Unit from ED)  Mental Health Patients (admitted to a xxxx from ED) ED attendances treated within benchmark times (%):  Triage 1  Triage 2  Triage 3  Triage 4  Triage 5 Elective Surgery: Activity compared to previous year (Number) Elective Surgery Theatre Utilisation: Operating Room Occupancy (%) Average Length of Episode Stay - Overnight Patients (days) Acute to Aged-Related Care Services patients seen (number) Aged Care Services in Emergency Teams patients seen (number) INTEGRATED CARE Unplanned hospital readmissions: all admissions within 28 days of separation (%):  All persons  Aboriginal persons  ABF hospitals (rate in NWAU) Unplanned and Emergency Re-Presentations to same ED within 48 hours (%):  All persons  Aboriginal persons  ABF hospitals (rate in NWAU) Potentially Preventable Hospitalisations (Rate per 100,000 population) Discharge Summaries: Number and percentage electronically delivered to patient’s General Practitioner (Number and %) FINANCE AND ACTIVITY Specialist Outpatient Services (Service events)  Initial  Subsequent Patient Fee Debtors > 45 days as a percentage of rolling prior 12 months Patient Fee Revenues (%) Coding timeliness: % uncoded acute separations ED records unable to be grouped:  to URG with a breakdown for error codes: X0, X0, X0, X0, X0 and E8 (number and %)  to UDG with a breakdown for error codes: E1 and E2 (number and %) NAP data completeness:  Patient Level (%) Sub and Non Acute Inpatient Services - Grouped to an AN-SNAP class (%) PEOPLE AND CULTURE Workplace Injuries:  Claims (rate per 100 FTEs)  Return to work experience -Continuous Average Duration (days) Premium staff usag...
Sample 1
Service Measures i. Services provided to each client, verified on a quarterly basis Reporting Requirement The contractor must verify quarterly that a monthly service was provided to all children with an active IFSP, as submitted for billing of services. Service delivered verification is due to ESIT 30-days following the end of each quarter.
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Service Measures 
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Related to Service Measures

  • Performance Measures The System Agency will monitor the Grantee’s performance of the requirements in Attachment A and compliance with the Contract’s terms and conditions.

  • Measures SAP protects its assets and facilities using the appropriate means based on the SAP Security Policy • In general, buildings are secured through access control systems (e.g., smart card access system). • As a minimum requirement, the outermost entrance points of the building must be fitted with a certified key system including modern, active key management. • Depending on the security classification, buildings, individual areas and surrounding premises may be further protected by additional measures. These include specific access profiles, video surveillance, intruder alarm systems and biometric access control systems. • Access rights are granted to authorized persons on an individual basis according to the System and Data Access Control measures (see Section 1.2 and 1.3 below). This also applies to visitor access. Guests and visitors to SAP buildings must register their names at reception and must be accompanied by authorized SAP personnel. • SAP employees and external personnel must wear their ID cards at all SAP locations.

  • Goals Goals define availability, performance and other objectives of Service provisioning and delivery. Goals do not include remedies and failure to meet any Service Goal does not entitle Customer to a Service credit.

  • Security Measures Lessee hereby acknowledges that the rental payable to Lessor hereunder does not include the cost of guard service or other security measures, and that Lessor shall have no obligation whatsoever to provide same. Lessee assumes all responsibility for the protection of the Premises, Lessee, its agents and invitees and their property from the acts of third parties.

  • Performance Targets Threshold, target and maximum performance levels for each performance measure of the performance period are contained in Appendix B.

  • Performance Goals A. The Trust and State Street have developed mutually acceptable performance goals dated March 1, 2011 , and as may be amended from time to time, regarding the manner in which they expect to deliver and receive the services under this Agreement (hereinafter referred to as “Service Level Agreement”). The parties agree that such Service Level Agreement reflects performance goals and any failure to perform in accordance with the provisions thereof shall not be considered a breach of contract that gives rise to contractual or other remedies. It is the intention of the parties that the sole remedy for failure to perform in accordance with the provisions of the Service Level Agreement, or any dispute relating to performance goals set forth in the Service Level Agreement, will be a meeting of the parties to resolve the failure pursuant to the consultation procedure described in Sections V. B. and V.C. below. Notwithstanding the foregoing, the parties hereby acknowledge that any party’s failure (or lack thereof) to meet the provisions of the Service Level Agreement, while not in and of itself a breach of contract giving rise to contractual or other remedies, may factor into the Trust’s reasonably determined belief regarding the standard of care exercised by State Street hereunder.

  • Performance Criteria The Performance Criteria are set forth in Exhibit A to this Agreement.

  • Performance Objectives 4.1 The Performance Plan (Annexure A) sets out-

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