Common use of Service Provider Responsibilities Clause in Contracts

Service Provider Responsibilities. 3.1. Service Provider shall make the Services available to Customer pursuant to the terms and conditions set forth in this Agreement. 3.2. Service Provider covenants that: (a) the Services shall perform materially in accordance with the applicable features set forth in this Agreement; (b) Service Provider shall provide support for the Services in accordance with the applicable Service Plan selected by Customer as set forth in the Order Form (the terms and conditions governing the Service Plan being set forth in the Service Level Agreement (“SLA”), (c) Service Provider shall provide sufficient data storage to store the data generated through the Services; and (d) Customer’s data and information, as entered and gathered through the Services, shall be backed-up in a commercially reasonable manner in accordance with the schedule set forth in the SLA, including storage of back-up data off the premises of Service Provider. 3.3. During the Term, Service Provider will maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Customer Personal Data, as described in the Processing Agreement (“DPA”) which forms part of the Agreement. In the performance of this Agreement, the Parties are hereby informed that Personal Data relating to the Customer will be processed by Service Provider and by the employees and collaborators, legal representatives of both Parties. The Data will be processed in paper and electronic form by the personnel appointed by each Party for the purposes indicated below, in accordance with the laws in force and EU Regulation 2016/679. 3.4. Service Provider undertakes that each data hosting service used in connection with the Services shall be certified under the highest standards of information security such as ISO/IEC 27001 or an equivalent or superior certification (the “Security Standard”). If any such data hosting service provider fails to procure a recertification or re-accreditation as compliant with the Security Standard on no less than an annual basis, Service Provider shall transfer all data relating to the Services to a Security Standard-compliant data hosting service provider as soon as is commercially and reasonably practicable. Customer acknowledges and agrees that Customer Content (as defined in S ection 5.1) may be stored at a data hosting facility and/or in a cloud-based data hosting service that may be located within the European Union or in the United States of America (provided, however, that if Customer Content is stored in a data hosting facility or in a cloud-based data hosting service located within the United States of America, such is done in accordance with the Processing Agreement).

Service Provider Responsibilities. 3.1. Service Provider shall make the Services available to Customer pursuant to the terms and conditions set forth in this Agreement. 3.2. Service Provider covenants that: (a) the Services shall perform materially in accordance with the applicable features set forth in this Agreement; (b) Service Provider shall provide support for the Services in accordance with the applicable Service Plan selected by Customer as set forth in the Order Form (the terms and conditions governing the Service Plan being set forth in the Service Level Agreement (“SLA”), (c) Service Provider shall provide sufficient sufficient data storage to store the data generated through the Services; and (d) Customer’s data and information, as entered and gathered through the Services, shall be backed-up in a commercially reasonable manner in accordance with the schedule set forth in the SLA, including storage of back-up data off off the premises of Service Provider. 3.3. During the Term, Service Provider will maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality confidentiality and integrity of Customer Personal Data, as described in the Processing Agreement (“DPA”) which forms part of the Agreement. In the performance of this Agreement, the Parties are hereby informed that Personal Data relating to the Customer will be processed by Service Provider and by the employees and collaborators, legal representatives of both Parties. The Data will be processed in paper and electronic form by the personnel appointed by each Party for the purposes indicated below, in accordance with the laws in force and EU Regulation 2016/679. 3.4. Service Provider undertakes that each data hosting service used in connection with the Services shall be certified certified under the highest standards of information security such as ISO/IEC 27001 or an equivalent or superior certification certification (the “Security Standard”). If any such data hosting service provider fails to procure a recertification recertification or re-accreditation as compliant with the Security Standard on no less than an annual basis, Service Provider shall transfer all data relating to the Services to a Security Standard-compliant data hosting service provider as soon as is commercially and reasonably practicable. Customer acknowledges and agrees that Customer Content (as defined defined in S ection Section 5.1) may be stored at a data hosting facility and/or in a cloud-based data hosting service that may be located within the European Union or in the United States of America (provided, however, that if Customer Content is stored in a data hosting facility or in a cloud-based data hosting service located within the United States of America, such is done in accordance with the Processing Agreement).

Service Provider Responsibilities. 3.1. Service Provider shall make the Services available to Customer pursuant to the terms and conditions set forth in this Agreement. 3.2. Service Provider covenants that: (a) the Services shall perform materially in accordance with the applicable features set forth in this Agreement; (b) Service Provider shall provide support for the Services in accordance with the applicable Service Plan selected by Customer as set forth in the Order Form (the terms and conditions governing the Service Plan being set forth in the Service Level Agreement (“SLA”), ; (c) Service Provider shall provide sufficient sufficient data storage to store the data generated through the Services; and (d) Customer’s data and information, as entered and gathered through the Services, shall be backed-up in a commercially reasonable manner in accordance with the schedule set forth in the SLA, including storage of back-up data off off the premises of Service Provider. 3.3. During the Term, Service Provider will maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality confidentiality and integrity of Customer Personal Data, as described in the Processing Agreement (“DPA”) Agreement, which forms part of the Agreement. In the performance of this Agreement, the Parties are hereby informed that Personal Data relating to the Customer will be processed by Service Provider and by the employees and collaborators, legal representatives of both Parties. The Data will be processed in paper and electronic form by the personnel appointed by each Party for the purposes indicated below, in accordance with the laws in force and EU Regulation 2016/679. 3.4. Service Provider undertakes that each data hosting service used in connection with the Services shall be certified certified under the highest standards of information security such as ISO/IEC 27001 or an equivalent or superior certification certification (the “Security Standard”). If any such data hosting service provider fails to procure a recertification or re-certification or re- accreditation as compliant with the Security Standard on no less than an annual basis, Service Provider shall transfer all data relating to the Services to a Security Standard-compliant data hosting service provider as soon as is commercially and reasonably practicable. Customer acknowledges and agrees that Customer Content (as defined defined in S ection Section 5.1) may be stored at a data hosting facility and/or in a cloud-based data hosting service that may be located within the European Union or in the United States of America (provided, however, that if Customer Content is stored in a data hosting facility or in a cloud-based data hosting service located within the United States of America, such is done in accordance with the Processing Agreement).. 10 Effective as of April 2, 2019

Service Provider Responsibilities. 3.1. Service Provider shall make the Services available to Customer pursuant to the terms and conditions set forth in this Agreement. 3.2. Service Provider covenants that: (a) the Services shall perform materially in accordance with the applicable features set forth in this Agreement; (b) Service Provider shall provide support for the Services in accordance with the applicable Service Plan selected by Customer as set forth in the Order Form (the terms and conditions governing the Service Plan being set forth in the Service Level Agreement (“SLA”), ; (c) Service Provider shall provide sufficient sufficient data storage to store the data generated through the Services; and (d) Customer’s data and information, as entered and gathered through the Services, shall be backed-up in a commercially reasonable manner in accordance with the schedule set forth in the SLA, including storage of back-up data off off the premises of Service Provider. 3.3. During the Term, Service Provider will maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality confidentiality and integrity of Customer Personal Data, as described in the Processing Agreement (“DPA”) Agreement, which forms part of the Agreement. In the performance of this Agreement, the Parties are hereby informed that Personal Data relating to the Customer will be processed by Service Provider and by the employees and collaborators, legal representatives of both Parties. The Data will be processed in paper and electronic form by the personnel appointed by each Party for the purposes indicated below, in accordance with the laws in force and EU Regulation 2016/679. 3.4. Service Provider undertakes that each data hosting service used in connection with the Services shall be certified certified under the highest standards of information security such as ISO/IEC 27001 or an equivalent or superior certification certification (the “Security Standard”). If any such data hosting service provider fails to procure a recertification re-certification or re-accreditation as compliant with the Security Standard on no less than an annual basis, Service Provider shall transfer all data relating to the Services to a Security Standard-compliant data hosting service provider as soon as is commercially and reasonably practicable. Customer acknowledges and agrees that Customer Content (as defined defined in S ection Section 5.1) may be stored at a data hosting facility and/or in a cloud-based data hosting service that may be located within the European Union or in the United States of America (provided, however, that if Customer Content is stored in a data hosting facility or in a cloud-based data hosting service located within the United States of America, such is done in accordance with the Processing Agreement).