Common use of Service Provider Responsibilities Clause in Contracts

Service Provider Responsibilities. The following Services to be provided are covered under this Agreement:  Manned free phone and mobile telephone support available to the general public and 11 council building control services  Email support available to the general public and all council building control services  Each district council will have a dedicated support officer from within the EPB Team who will aim to provide assistance and advice on specific queries or opinions related to EPB regulations when required within one week of receiving the query.  Monthly assistance provided by the dedicated EPB support officer to each council for EPB enforcement activities. This will be commensurate to individual council requirements in relation to EPB activity  Dissemination of quarterly DoF reports to all councils along with any outcomes and relevant information arising within 10 days of the meeting.  Provision of advice, guidance and interpretation of EPB legislation with the aim of achieving consistency of EPB enforcement across all councils  Provision of DoF liaison on behalf of the councils  Provision of Landmark Register liaison through the DoF on behalf of the councils  Through DoF liaison, the provision of monthly reports from the Landmark Register to assist with data collection, enforcement and EPB awareness activities  Provision of training for any revisions / amendments to the EPB Regulations or recasts to the EU Directive  Provision of EPB related information and web links to use on individual council websites where available  Presentations to stakeholders as requested or required  Provision of EPB Regulations related legal opinions  Provision of EPB related data for individual council committee reports  Attendance at relevant council committee meetings upon request  Offer guidance and support with enforcement procedure and proceedings  Provision of EPB related media information and articles within budget requirements  Reporting to BCNI Committee and BCNI Managers upon request  Provision of EPB advisory leaflets and literature within budget requirements  Any revision or amendment to the SLA will be communicated and documented to the Customer  Availability of a customer representative when resolving EPB related requests or related incidents  Councils shall maintain paper and/or electronic records in such a way that enables the DoF to verify enforcement activities undertaken in any given quarter. Such information should identify clearly verification checks or audits on the work being undertaken to enforce the EPB Regulations. If required, the DoF and/or NI Audit office will be given access to all relevant documentation to demonstrate that the EPB Regulations are being enforced.  To facilitate the requirements of DoF officials (including those from its internal audit and from the NI Audit Office), access may be given to all relevant documentation to facilitate random verification spot checks on the work being undertaken to enforce the EPB Regulations.  The enforcing council will underwrite the cost of any court proceedings.  Provision of council EPB feedback data is required to assist in determining levels of compliance (as stipulated by the DoF) in the quarterly report and must be forwarded to the Service Provider within five business days from the end of quarter period 9.1 Provision of quarterly EPB Feedback information EPC (Energy Performance Certificate): DEC (Display Energy Certificate): Air-conditioning Systems: Complaints and queries: Enforcement Correspondence:

Service Provider Responsibilities. The following Services to be SILC agrees to: Provide supports in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Xxx 0000 and Rules, and the Australian Consumer Law and ensure that the service complies with NDIS Quality & Safeguards Practice Standards Keep accurate records on the supports provided are covered under this Agreement:  Manned free phone and mobile telephone support available to the general public Participant Issue regular invoices and 11 council building control services  Email support available statements of the supports delivered to the general public Participant Maintain invoices and all council building control records of payment for services  Each district council will have a dedicated support officer from within the EPB Team who will aim to provide assistance and advice on specific queries or opinions related to EPB regulations when required within one week of receiving the query.  Monthly assistance provided by the dedicated EPB support officer to each council for EPB enforcement activities. This will be commensurate to individual council requirements in relation to EPB activity  Dissemination of quarterly DoF reports to all councils along with any outcomes and relevant information arising within 10 days of the meeting.  Provision of advice, guidance and interpretation of EPB legislation with the aim of achieving consistency of EPB enforcement across all councils  Provision of DoF liaison on behalf of the councils  Provision of Landmark Register liaison through the DoF on behalf of the councils  Through DoF liaison, purchased Review the provision of supports at least 6-monthly reports from with the Landmark Register to assist Participant’s Representative Once agreed, provide supports that meet the Participant’s needs at the Participant’s preferred times Communicate openly and honestly in a timely manner Treat the Participant with data collection, enforcement courtesy and EPB awareness activities  Provision respect Consult the Participant/Participant’s Representative on decisions about how supports are provided Give the Participant information about managing any complaints or disagreements and details of training for any revisions / amendments SILC’s cancellation policy (if relevant) Listen to the EPB Regulations or recasts Participant’s feedback and resolve problems quickly Give the Participant a minimum of 24 hours’ notice if SILC has to change a scheduled appointment to provide supports Give the EU Directive  Provision of EPB related information and web links Participant the required notice if SILC needs to use on individual council websites where available  Presentations to stakeholders as requested or required  Provision of EPB Regulations related legal opinions  Provision of EPB related data end the Service Agreement (see Ending this Service Agreement below for individual council committee reports  Attendance at relevant council committee meetings upon request  Offer guidance and support with enforcement procedure and proceedings  Provision of EPB related media information and articles within budget requirements  Reporting to BCNI Committee and BCNI Managers upon request  Provision of EPB advisory leaflets and literature within budget requirements  Any revision or amendment to the SLA will be communicated and documented to the Customer  Availability of a customer representative when resolving EPB related requests or related incidents  Councils shall maintain paper and/or electronic records in such a way that enables the DoF to verify enforcement activities undertaken in any given quarter. Such information should identify clearly verification checks or audits on the work being undertaken to enforce the EPB Regulations. If required, the DoF and/or NI Audit office will be given access to all relevant documentation to demonstrate that the EPB Regulations are being enforced.  To facilitate the requirements of DoF officials (including those from its internal audit and from the NI Audit Officemore information), access may and Protect the Participant’s privacy and confidential information The Participant or Participant’s Representative agrees to: Inform SILC about how they wish the supports to be given delivered to all relevant documentation meet the Participant’s needs Treat SILC with courtesy and respect Communicate promptly with SILC if the Participant has any concerns about the supports being provided and respond to facilitate random verification spot checks on any concerns raised by SILC Communicate in an open, honest and timely manner Not unreasonably withhold any consent that will enable provision of supports Give SILC the work required notice if the Participant needs to vary or end the Service Agreement (see Ending this Service Agreement below for more information), and Let SILC know immediately if the Participant’s NDIS plan is suspended or replaced by a new NDIS plan or the Participant stops being undertaken to enforce the EPB Regulations.  The enforcing council will underwrite the cost of any court proceedings.  Provision of council EPB feedback data is required to assist in determining levels of compliance (as stipulated by the DoF) a participant in the quarterly report and must be forwarded to the Service Provider within five business days from the end of quarter period 9.1 Provision of quarterly EPB Feedback information EPC (Energy Performance Certificate): DEC (Display Energy Certificate): Air-conditioning Systems: Complaints and queries: Enforcement Correspondence:NDIS.

Service Provider Responsibilities. The following Services to be provided are covered under this Agreement:  Manned free phone and mobile telephone support available to the general public and 11 council building control services  Email support available to the general public and all council building control services  Each district council will have a dedicated support officer from within the EPB Team who will aim to provide assistance and advice on specific queries or opinions related to EPB regulations when required within one week of receiving the query.  Monthly assistance provided by the dedicated EPB support officer to each council for EPB enforcement activities. This will be commensurate to individual council requirements in relation to EPB activity  Dissemination of quarterly DoF reports to all councils along with any outcomes and relevant information arising within 10 days of the meeting.  Provision of advice, guidance and interpretation of EPB legislation with the aim of achieving consistency of EPB enforcement across all councils  Provision of DoF liaison on behalf of the councils  Provision of Landmark Register liaison through the DoF on behalf of the councils  Through DoF liaison, the provision of monthly reports from the Landmark Register to assist with data collection, enforcement and EPB awareness activities  Provision of training for any revisions / amendments to the EPB Regulations or recasts to the EU Directive  Provision of EPB related information and web links to use on individual council websites where available  Presentations to stakeholders as requested or required  Provision of EPB Regulations related legal opinions  Provision of EPB related data for individual council committee reports  Attendance at relevant council committee meetings upon request  Offer guidance and support with enforcement procedure and proceedings  Provision of EPB related media information and articles within budget requirements  Reporting to BCNI Committee and BCNI Managers upon request  Provision of EPB advisory leaflets and literature within budget requirements  Any revision or amendment to the SLA will be communicated and documented to the Customer  Availability of a customer representative when resolving EPB related requests or related incidents  Councils shall maintain paper and/or electronic records in such a way that enables the DoF to verify enforcement activities undertaken in any given quarter. Such information should identify clearly verification checks or audits on the work being undertaken to enforce the EPB Regulations. If required, the DoF and/or NI Audit office will be given access to all relevant documentation to demonstrate that the EPB Regulations are being enforced.  To facilitate the requirements of DoF officials (including those from its internal audit and from the NI Audit Office), access may be given to all relevant documentation to facilitate random verification spot checks on the work being undertaken to enforce the EPB Regulations.  The enforcing council will underwrite the cost of any court proceedings.  Provision of council EPB feedback data is required to assist in determining levels of compliance (as stipulated by the DoF) in the quarterly report and must be forwarded to the Service Provider within five business days from the end of quarter period 9.1 Provision of quarterly EPB Feedback information EPC (Energy Performance Certificate): DEC (Display Energy Certificate): Air-conditioning Systems: Complaints and queries: Enforcement Correspondence: Revision reference: Revision date: Author:

Service Provider Responsibilities. The following Services to be provided are covered under this Agreement:  Manned free phone and mobile telephone support available to the general public and 11 council building control services  Email support available to the general public and all council building control services  Each district council will have a dedicated support officer from within the EPB Team who will aim to provide assistance and advice on specific queries or opinions related to EPB regulations when required within one week of receiving the query.  Monthly assistance provided by the dedicated EPB support officer to each council for EPB enforcement activities. This will be commensurate to individual council requirements in relation to EPB activity  Dissemination of quarterly DoF DFP reports to all councils along with any outcomes and relevant information arising within 10 days of the meeting.  Provision of advice, guidance and interpretation of EPB legislation with the aim of achieving consistency of EPB enforcement across all councils  Provision of DoF DFP liaison on behalf of the councils  Provision of Landmark Register liaison through the DoF DFP on behalf of the councils  Through DoF liaison, the provision of monthly reports from the Landmark Register to assist with data collection, enforcement and EPB awareness activities  Provision of training for any revisions / amendments to the EPB Regulations or recasts to the EU Directive  Provision of EPB related information and web links to use on individual council websites where available  Presentations to stakeholders as requested or required  Provision of EPB Regulations related legal opinions  Provision of EPB related data for individual council committee reports  Attendance at relevant council committee meetings upon request  Offer guidance and support with enforcement procedure and proceedings  Provision of EPB related media information and articles within budget requirements  Reporting to BCNI Committee and BCNI Managers upon request  Provision of EPB advisory leaflets and literature within budget requirements  Any revision or amendment to the SLA will be communicated and documented to the Customer  Availability of a customer representative when resolving EPB related requests or related incidents  Councils shall maintain paper and/or electronic records in such a way that enables the DoF DFP to verify enforcement activities undertaken in any given quarter. Such information should identify clearly verification checks or audits on the work being undertaken to enforce the EPB Regulations. If required, the DoF DFP and/or NI Audit office will be given access to all relevant documentation to demonstrate that the EPB Regulations are being enforced.  To facilitate the requirements of DoF DFP officials (including those from its internal audit and from the NI Audit Office), access may be given to all relevant documentation to facilitate random verification spot checks on the work being undertaken to enforce the EPB Regulations.  The enforcing council will underwrite the cost of any court proceedings.  Provision of council EPB feedback data is required to assist in determining levels of compliance (as stipulated by the DoFDFP) in the quarterly report and must be forwarded to the Service Provider within five business days from the end of quarter period 9.1 Provision period The EPB feedback data required from the Customer (as complied within the feedback form) includes the following information:  number of quarterly EPB Feedback information marketing estate agents or private agents in council area  number of marketing estate agents or private agents visited/checked for compliance in domestic and non-domestic sectors for properties for both sale and rental (on site, on internet, in press, etc)  number of properties marketing agents advertising without the EPC energy rating indicator on all their advertising commercial media (90+ % of properties with energy rating indicator on commercial media may be deemed as being compliant)  number properties identified as having to display the EPC (Energy Performance Certificate): 500m2 visited by the public) and the number of properties compliant  number of new build or buildings modified into units to be used separately  number of new build or buildings modified into units to be used separately with EPCs lodged on the Landmark Register  where compliance is not found, the reasons for this  and the enforcement action taken for any non-compliance  number of properties visited which require a DEC (Display Energy Certificate): Air250m2 publically funded and visited by the public);  number of properties with valid DEC (in date and correctly displayed) and which have a valid advisory report (AR) issued  where compliance is not found, the reasons for this  and the enforcement action taken for any non-compliance  number of properties identified as requiring an air conditioning inspection report (ACIR) to be carried out  the number of properties with air-conditioning Systems: Complaints which are compliant, ie. have a valid ACIR lodged onto the Landmark Register  where compliance is not found, the reasons for this, and queries: Enforcement Correspondence: any enforcement action taken for non-compliance  any complaints and queries to council in respect of EPC, DEC or air-conditioning, the action taken and the outcome.  number and nature of breaches identified,  number of enforcement letters issued (Letters 1 and 2)  extent of compliance gained as a result of enforcement letters issued  action taken and outcome  where compliance is not found, the reasons for this  number of Penalty Charge Notices issued by nature of breach and associated income  number of Penalty Charge Notices (PCN) withdrawn and reason for withdrawal; and details of any County Court appeals.

Service Provider Responsibilities. The following Services As part of its commitment to be provided are covered under this Agreementquality improvement and patient safety, the Service Provider agrees to:  Manned free phone Identify an Accreditation co‐ordinator to liaise with QIP’s Accreditation Consultant  Provide a complete list of diagnostic imaging services available at the Service Provider  Complete the self‐assessment within the agreed upon timelines  Assist QIP Accreditation Consultant during the desk top audit by providing the relevant records and mobile telephone support available data in compliance with Federal and State privacy legislation  Respond in a timely manner to requests for information from the Accreditation Consultant about issues or concerns, including potential instances of non‐ compliance  Permit QIP to use and share aggregated de‐identified accreditation results data collected during the accreditation process, in accordance with Section 5 of this agreement  Permit QIP to publish the name and location of the Service Provider on QIP’s website upon the Service Provider gaining accreditation  Use QIP materials only for internal purposes related to the general public and 11 council building control services accreditation process  Email support available Communicate its accreditation status to the general public community it serves and all council building control services any relevant stakeholders  Each district council will have a dedicated support officer from within Xxxxxx XXX immediately of any information it obtains which may be relevant to whether the EPB Team who will aim Service Provider continues to provide assistance and advice on specific queries or opinions related to EPB regulations when required within one week of receiving comply with the querystandards.  Monthly assistance provided by Update the dedicated EPB support officer Service Provider details on the client portal to each council verify that it continues to meet the standards under which it was accredited (as updated from time to time)  Xxxxxx XXX in writing at least 28 days before any: o change in the premises of the Service Provider; or o change in ownership of the diagnostic imaging service (including change in ownership of any entity with any interest in the diagnostic imaging service) o changes in key staff o changes in modalities registered under the Service Provider’s LSPN  Pay the fees outlined in the invoices received from QIP (see Section 4)  The accredited Service Provider agrees to: o claim accreditation only for EPB enforcement activities. This will be commensurate to individual council requirements the diagnostic imaging service that has been granted accreditation o accurately promote its accreditation status in promotional documents, brochures and advertising materials o ensure that accreditation certificates, symbols, decals and reports are used in an appropriate manner and in accordance with QIP guidelines o immediately notify QIP in writing of any infringement or possible infringement or of any actions or claims in relation to EPB activity  Dissemination of quarterly DoF reports to all councils along with any outcomes and relevant information arising within 10 days the use of the meeting.  Provision accreditation symbol o indemnify and keep XXX indemnified against any actions, suits, claims, demands, proceedings, losses, damages, compensation, sums of advicemoney, guidance costs (including solicitor and interpretation of EPB legislation with the aim of achieving consistency of EPB enforcement across all councils  Provision of DoF liaison on behalf client costs), charges and expenses arising out of the councils  Provision of Landmark Register liaison through the DoF on behalf Service Provider’s use of the councils  Through DoF liaisonaccreditation logo o cease promoting its accreditation status following expiration or termination o cease displaying the QIP accreditation symbol and return all unused material, the provision of monthly reports from the Landmark Register signs or display material to assist with data collection, enforcement and EPB awareness activities  Provision of training for any revisions / amendments to the EPB Regulations QIP if QIP accreditation expires or recasts to the EU Directive  Provision of EPB related information and web links to use on individual council websites where available  Presentations to stakeholders as requested or required  Provision of EPB Regulations related legal opinions  Provision of EPB related data for individual council committee reports  Attendance at relevant council committee meetings upon request  Offer guidance and support with enforcement procedure and proceedings  Provision of EPB related media information and articles within budget requirements  Reporting to BCNI Committee and BCNI Managers upon request  Provision of EPB advisory leaflets and literature within budget requirements  Any revision or amendment to the SLA will be communicated and documented to the Customer  Availability of a customer representative when resolving EPB related requests or related incidents  Councils shall maintain paper and/or electronic records in such a way that enables the DoF to verify enforcement activities undertaken in any given quarter. Such information should identify clearly verification checks or audits on the work being undertaken to enforce the EPB Regulations. If required, the DoF and/or NI Audit office will be given access to all relevant documentation to demonstrate that the EPB Regulations are being enforced.  To facilitate the requirements of DoF officials (including those from its internal audit and from the NI Audit Office), access may be given to all relevant documentation to facilitate random verification spot checks on the work being undertaken to enforce the EPB Regulations.  The enforcing council will underwrite the cost of any court proceedings.  Provision of council EPB feedback data is required to assist in determining levels of compliance (as stipulated by the DoF) in the quarterly report and must be forwarded to the Service Provider within five business days from the end of quarter period 9.1 Provision of quarterly EPB Feedback information EPC (Energy Performance Certificate): DEC (Display Energy Certificate): Air-conditioning Systems: Complaints and queries: Enforcement Correspondence:terminated.