Service Specifications and Performance Guidelines. Service Description – (DHHS Developed Service Description and Not Changeable by Provider) Target Group Definitions Developed by the Office Performance Standards/Strategies (Offices need to establish Provider performance standards or benchmarks on which agreement performance is assessed.) Performance-Based Contract Measure Goal: (A general statement that should be a direct link to the service, focus on a target population and specify the impact or affect the program aims to achieve.) Performance-Based Contract Measure: (Operational definitions of how performance will be measured and the data source to be used to make that measurement. As supported by Evidence Based Practice, Best Practice and Supporting Literature) Performance-Based Contract Measure Data Source: Other Performance Measures:
Service Specifications and Performance Guidelines. The contractor, as recipient of funds for HIV case management services, shall ensure: There is sufficient organizational commitment to support the program; There is sufficient organizational capacity to implement/maintain the program; The organization has the policies and procedures in place necessary to effectively provide the contracted services. The organization follows the policies, procedures and rules of the Maine HIV, STD and Viral Hepatitis program and DHHS, including all quality assurance standards, protocols, and requirements. The program offers adequate training, supervision, evaluation, and support to staff for carrying out the contracted services. Program managers/supervisors demonstrate the ability to respond to the changing needs of the program/population. The program has the linkages, formal and informal, necessary to carry out the contracted services. Services and activities are appropriate, understandable and acceptable for the specific populations served. The program has the linkages, formal and informal, necessary to facilitate referrals to: HIV prevention services, STD screening and treatment, hepatitis screening and vaccination, and HIV medical care. The program will verify with the Maine CDC that the HIV status of all HIV-positive clients who present for care-related services have been previously reported. Program managers/supervisors attend regularly scheduled service provider meetings when called by the department. Programs have a method and process to gather input from the population/community funded to serve. This information will be made available to the Part B program as requested. Program will participate in all needs assessment related activities and other related activities, including community planning as requested. Program will participate in site visits conducted by the Maine CDC as requested. Program will participate in chart and/or case reviews conducted by the Maine CDC as requested.
Service Specifications and Performance Guidelines
