PERFORMANCE GUIDELINES. The Office of Substance Abuse and Mental Health Services, in consultation with Provider representatives, has established standards and performance requirements relative to the quantity and quality of client service and care, and to administrative and fiscal management. The standards, as described below, represent the performance goals for client services. Administrative and fiscal management standards and requirements are listed in Rider B, C, D and E. Contracts will be on an expense basis. Allocation of resources for the contract year may be affected by agency performance in the previous year. REPORTING NOTE: Most of the data for performance monitoring is taken directly from the Treatment Data System (TDS). Providers must complete and submit TDS Admission and Discharge data according to policy. For ambulatory services, Outpatient Service Delivery Forms (OSDF) must also be submitted. Performance-based contracting (PBC) reports are based on the data submitted within the specified time parameters. Late entry of data and/or form submittal may result in lower than expected results on the PBC reports. Units of Service to be delivered. Total Program and SAMHS Units are based on a 90% minimal annual delivery of units of service. Agencies that exceed 100% of contracted units of service per quarter will receive an incentive payment of 5% of the quarterly payment. Agencies that do not meet 90% of the contracted service units for the quarter will receive a cut in reimbursement of 5% for that quarter. Program performance must be at or above the minimal level on the following performance indicators (primary clients only), monitored on a quarterly basis: Access to treatment: median time to assessment 5 calendar days Agencies that have median time of more than five days will have their payment reduced by 1% Agencies that have a median time of 2 days or less will receive an incentive payment of 1%. Access to treatment: median time to treatment 14 calendar days Agencies that have a median time between assessment and treatment of greater than 14 calendar days will have their payment reduced by 1%. Agencies that have median time between assessment and treatment of less than seven days will receive an incentive payment of 1%. Treatment Retention: stayed for four sessions minimum standard 50% Agencies that have less than 50% of their clients stay for four or more sessions will have their payment reduced by 1%. Agencies that have greater than 65% of their clients stay for four ...
PERFORMANCE GUIDELINES. While this Agreement is in effect, FDMS shall at all times provide the services in accordance with the performance guidelines set forth in Exhibit J (the "Performance Guidelines"). During each calendar month, FDMS agrees to provide Customer with a monthly report setting forth the Performance Guidelines and FDMS' performance during the just concluded calendar month relative to the Performance Guidelines. Upon request, FDMS will review the Performance Guidelines with Customer monthly. If FDMS fails to meet the same Performance Guideline in any three (3) consecutive months, FDMS will credit or pay to Customer one percent (1%) of the fees paid by Customer to FDMS under this Agreement during such third failed month as liquidated damages. If FDMS fails to meet the same two (2) Performance Guidelines in any three (3) consecutive months, FDMS will credit or pay to Customer two percent (2%) of the fees paid by Customer to FDMS under this Agreement during such third failed month as liquidated damages. If FDMS fails to meet the same three (3) Performance Guidelines in any three (3) consecutive months, FDMS will credit or pay to Customer three percent (3%) of the fees paid by Customer to FDMS under this Agreement during such third failed month as liquidated damages. If FDMS fails to meet any one of Performance Guidelines numbers 1 (Authorization System Availability), 4 (Postings, Monetary/Non-Monetary), 5 (Settlement Screens) or 7 (Daily ACH File Transmissions), as set forth in Exhibit J, in any four (4) consecutive months, Customer, at its election, may terminate this Agreement without penalty; provided, that this termination option is exercised within sixty (60) days following the end of such fourth month and provided that such termination shall become effective on a date specified by Customer, which date shall not be later than nine (9) months after Customer's delivery to FDMS of a written notice of its intention to so terminate this Agreement. FDMS' failure to meet a Performance Guideline due to any cause beyond its control shall not be considered to be a failure for which FDMS shall be responsible under this Agreement.
PERFORMANCE GUIDELINES. Medical Expense Ratio Total medical expenses less TPL, divided by the sum of total PPC and prospective capitation + PPC Settlement + Reinsurance less premium tax. Standard: At least 85% Administrative Cost Percentage Total administrative expenses, divided by the sum of total PPC and prospective capitation + PPC Settlement + reinsurance less premium tax. Standard: No more than 15% The Contractor shall comply with all financial reporting requirements contained in Attachment F3, Contractor Chart of Deliverables and the AHCCCS Financial Reporting Guide for the CMDP Contractor, a copy of which may be found on the AHCCCS website. The required reports are subject to change during the contract term and are summarized in Attachment F3, Contractor Chart of Deliverables.
PERFORMANCE GUIDELINES. The volunteer is expected to: • support the mission of the Department • follow Department rules and polices • work with other Department staff in a cooperative manner • report any problems or issues to Department staff on a timely basis • only carry out authorized responsibilities and exercise proper care in performing all volunteer activities The Department is expected to provide: • guidance regarding volunteer activities • training for the volunteer project, if necessary • a receptive work environment
PERFORMANCE GUIDELINES. The Office of Substance Abuse and Mental Health Services, in consultation with Provider representatives, has established standards and performance requirements relative to the quantity and quality of client service and care, and to administrative and fiscal management. The standards, as described below, represent the performance goals for client services. Administrative and fiscal management standards and requirements are listed in Rider B, C, D and E. Contracts will be on an expense basis. Allocation of resources for the contract year may be affected by agency performance in the previous year. REPORTING NOTE: Most of the data for performance monitoring is taken directly from the Treatment Data System (TDS). Providers must complete and submit TDS Admission and Discharge data according to policy. For ambulatory services, Outpatient Service Delivery Forms (OSDF) must also be submitted. Performance-based contracting (PBC) reports are based on the data submitted within the specified time parameters. Late entry of data and/or form submittal may result in lower than expected results on the PBC reports. Units of service to be delivered. Total Program and SAMHS Units are based on an 80% minimal standard occupancy rate. (Reference Form 001) Performance Measures: (minimum standards) Reduced Morbidity: Abstinence/drug free prior to discharge = 90% Reduced Morbidity: Reduction of use of primary substance abuse problem = 90% Retention: Completion of Treatment = 75% Referral in the continuum of care/next medically necessary service = 85% Average Time in Treatment for Completed Clients (Weeks) GAF Improvement Conduct follow-up contact (phone, text, email) with client 1x a week for the first 30 days, 2 x a month the following 60 days, 1 x a month for the remainder to the year post treatment episode to assess sustained progress. Maintain a log in client chart to track and determine effectiveness, as this may be requested by XXXXX. Number of units of service to be delivered. Total Program and SAMHS Units are based on an 80% minimal standard occupancy rate. (Reference Form 001) Performance Measures: (minimum standards) Reduced Morbidity: Abstinence/drug free prior to discharge = 90% Reduced Morbidity: Reduction of use of primary substance abuse problem = 90% Retention: Completion of Treatment = 30% Referral in the continuum of care/next medically necessary service = 85% Average time in treatment for Completed Clients (Weeks) Completed Treatment Conduct follow-up contact (pho...
PERFORMANCE GUIDELINES. The Substance Abuse and Mental Health Services, in consultation with Provider representatives, has established standards and performance requirements relative to the quantity and quality of client service and care, and to administrative and fiscal management. The standards, as described below, represent the performance goals for client services. Administrative and fiscal management standards and requirements are listed in Rider B, C, D and E. Contracts will be on an expense basis. Allocation of resources for the contract year may be affected by agency performance in the previous year. REPORTING NOTE: Most of the data for performance monitoring is taken directly from the Treatment Data System (TDS). Providers must complete and submit TDS Admission and Discharge data according to policy. For ambulatory services, Outpatient Service Delivery Forms (OSDF) must also be submitted. Performance-based contracting (PBC) reports are based on the data submitted within the specified time parameters. Late entry of data and/or form submittal may result in lower than expected results on the PBC reports. Units of Service to be delivered. Total Program and SAMHS Units are based on a 90% minimal annual delivery of units of service. (Reference Form 001) The total units of service are further broken down into:
PERFORMANCE GUIDELINES. TanSeco shall perform the Services in ----------------------- accordance with the provisions of the "Scope of Work" outlined on Exhibit A and the "Performance Parameters" set forth on Exhibit B, and --------- --------- shall perform the Other Services in accordance with the provisions of any Addendum with respect thereto.
PERFORMANCE GUIDELINES. COMPLUS has presently in force, and may in the future expand performance guidelines concerning, but not limited to,
PERFORMANCE GUIDELINES. Whenever pyrotechnic special effects are to be used in a production, a pyrotechnician should be
PERFORMANCE GUIDELINES. Exteriors Plus shall perform the items of work identified in the insurance estimate and written change orders in a workmanlike manner. Exteriors Plus’s work shall comply with applicable permits and building codes. Building products shall be installed in accordance with manufacturers’ installation instructions. The work shall be free of leaks under normal conditions, except as may be caused by ice build-up, improper maintenance or actions of the homeowner or third parties which impact the roof.
