Common use of SERVICE STANDARDS AND GUIDELINES Clause in Contracts

SERVICE STANDARDS AND GUIDELINES. A. SUBRECIPIENT shall have the following Hours of Operation 1. Hours of operation shall be, at a minimum, from 8:00 a.m. to 5:00 p.m. Monday through Friday. Non-traditional hours of operation including nights and weekends are strongly encouraged and may be mandated. The COUNTY reserves the right to mandate hours of operation that will most effectively serve the needs of its participants. SUBRECIPIENT shall change hours of operations in accordance with the needs of the participants, including evening and weekend hours, as necessary. Should hours of operations change, SUBRECIPIENT must obtain prior approval from the COUNTY. 2. SUBRECIPIENT shall adhere to the COUNTY Holiday Schedule and shall not close during school Winter Break and Spring Break. Other closures besides those coinciding with the below holiday schedule are not permitted. Holiday Schedule: Independence Day Labor Day Columbus Day Veteran's Day Observed Thanksgiving Day Day after Thanksgiving Christmas Day New Year's Day Xxxxxx Xxxxxx Xxxx, Xx. Day Xxxxxxx's Birthday President's Day Memorial Day B. Marketing and Outreach 1. SUBRECIPIENT shall submit an outreach and recruitment plan to COUNTY in accordance with the date specified in Attachment D. a. The outreach and recruitment plan shall identify specific organizations, including but not limited to community agencies, alternative schools, and adult education schools. b. The outreach and recruitment plan shall include target groups and special populations. c. The outreach and recruitment plan shall include marketing methods, and strategies to ensure performance outcomes are met. SUBRECIPIENT shall work in coordination with the COUNTY office. d. The outreach and recruitment plan shall place emphasis on the use of marketing through social media. 2. SUBRECIPIENT shall submit all outreach and recruitment materials that reference elected officials and shall be submitted to the COUNTY administrative office for review and approval prior to use. The COUNTY will require a minimum of three (3) working days to review and approve. All published materials shall promote the Orange County WIOA Young Adult Programs and/or the Orange County One-Stop System. SUBRECIPIENT may keep their logo on the site, but it should be secondary to the One-Stop Young Adult logo. 3. All logos and naming conventions shall be provided by the COUNTY to maintain quality and consistency. Logos shall be of sufficiently high resolution to be fully legible on all media deployed. 4. These materials should include appropriate America’s Job Center of California (AJCC) tagline consistent with the local AJCC branding standards. 5. SUBRECIPIENT shall allocate sufficient funding for marketing and outreach in their budget, especially for the use of social media advertisements. C. Printed Materials: Printed materials and other information pr ov i de d b y t he S UB RE CI P I E NT must be, at minimum in English, Spanish and Vietnamese, in addition to the languages specific to the demographics of the region. Printed materials must be pre-approved by the COUNTY prior to distribution.

SERVICE STANDARDS AND GUIDELINES. A. SUBRECIPIENT shall have the following Hours of Operation 1. Hours of operation shall be, at a minimum, from 8:00 a.m. to 5:00 p.m. Monday through Friday. Non-traditional hours of operation including nights and weekends are strongly encouraged and may be mandated. The COUNTY reserves the right to mandate hours of operation that will most effectively serve the needs of its participants. SUBRECIPIENT shall change hours of operations in accordance with the needs of the participants, including evening and weekend hours, as necessary. Should hours of operations change, SUBRECIPIENT must obtain prior approval from the COUNTY. 2. SUBRECIPIENT shall adhere to the COUNTY Holiday Schedule and shall not close during school Winter Break and Spring Break. Other closures besides those coinciding with the below holiday schedule are not permitted. Holiday Schedule: Independence Day Labor Day Columbus Day Veteran's Day Observed Thanksgiving Day Day after Thanksgiving Christmas Day New Year's Day Xxxxxx Xxxxxx Xxxx, Xx. Day XxxxxxxLincoln's Birthday President's Day Memorial Day B. Marketing and Outreach 1. SUBRECIPIENT shall submit an outreach and recruitment plan to COUNTY in accordance with the date specified in Attachment D. a. The outreach and recruitment plan shall identify specific organizations, including but not limited to community agencies, alternative schools, and adult education schools. b. The outreach and recruitment plan shall include target groups and special populations. c. The outreach and recruitment plan shall include marketing methods, and strategies to ensure performance outcomes are met. SUBRECIPIENT shall work in coordination with the COUNTY office. d. The outreach and recruitment plan shall place emphasis on the use of marketing through social media. 2. SUBRECIPIENT shall submit all outreach and recruitment materials that reference elected officials and COUNTY shall be submitted to the COUNTY administrative office for review and approval prior to use. The COUNTY will require a minimum of three (3) working days dats to review and approve. All published materials shall promote the Orange County WIOA Young Adult Programs and/or the Orange County One-Stop System. SUBRECIPIENT SUB-RECIPIENT may keep their logo on the site, but it should be secondary to the One-Stop Young Adult logo. 3. All logos and naming conventions shall be provided by the COUNTY to maintain quality and consistency. Logos shall be of sufficiently high resolution to be fully legible on all media deployed. 4. These materials should include appropriate America’s Job Center of California (AJCC) tagline consistent with the local AJCC branding standards. 5. SUBRECIPIENT shall allocate sufficient funding for marketing and outreach in their budget, especially for the use of social media advertisements. C. Printed Materials: Printed materials and other information pr ov i de d b y t he S UB RE CI P I E NT must be, at minimum in English, Spanish and Vietnamese, in addition to the languages specific to the demographics of the region. Printed materials must be pre-approved by the COUNTY prior to distribution.

SERVICE STANDARDS AND GUIDELINES. A. SUBRECIPIENT shall have the following Hours of Operation 1. Hours of operation shall be, at a minimum, from 8:00 a.m. to 5:00 p.m. Monday through Friday. Non-traditional hours of operation including nights and weekends are strongly encouraged and may be mandated. The COUNTY OCDB reserves the right to mandate hours of operation that will most effectively serve the needs of its participants. SUBRECIPIENT shall change hours of operations in accordance with the needs of the participants, including evening and weekend hours, as necessary. Should hours of operations change, SUBRECIPIENT must obtain prior approval from the COUNTY. 2. SUBRECIPIENT shall adhere to the COUNTY County of Orange Holiday Schedule and shall not close during school Winter Break and Spring Break. Other closures besides those coinciding with the below holiday schedule are not permitted. Holiday Schedule: County of Orange Page 2 of 14 KRA Corporation OC Community Resources Contract # 17-28-0015-Y Attachment B-21 Independence Day Labor Day Columbus Day Veteran's Day Observed Thanksgiving Day Day after Thanksgiving Christmas Day New Year's Day Xxxxxx Xxxxxx Xxxx, Xx. Day XxxxxxxLincoln's Birthday President's Day Memorial Day B. Marketing and Outreach 1. SUBRECIPIENT shall submit an outreach and recruitment plan to COUNTY OCDB in accordance with the date specified in Attachment D.D-1. a. The outreach and recruitment plan shall identify specific organizations, including but not limited to community agencies, alternative schools, and adult education schools. b. The outreach and recruitment plan shall include target groups and special populations. c. The outreach and recruitment plan shall include marketing methods, and strategies to ensure performance outcomes are met. SUBRECIPIENT shall work in coordination with the COUNTY OCDB office. d. The outreach and recruitment plan shall place emphasis on the use of marketing through social media. 2. SUBRECIPIENT shall submit all outreach and recruitment materials that reference elected officials and shall be submitted to the COUNTY administrative office for review and approval prior to use. The COUNTY will require a minimum of three (3) working days to review and approve. All published materials shall promote the Orange County WIOA Young Adult Programs and/or the Orange County One-Stop System. SUBRECIPIENT may keep their logo on the site, but it should be secondary to the One-Stop Young Adult logo. 3. All logos and naming conventions shall be provided by the COUNTY to maintain quality and consistency. Logos shall be of sufficiently high resolution to be fully legible on all media deployed. 4. These materials should include appropriate America’s Job Center of California (AJCC) tagline consistent with the local AJCC branding standards. 5. SUBRECIPIENT shall allocate sufficient funding for marketing and outreach in may keep their budget, especially for logo on the use of social media advertisements. C. Printed Materials: Printed materials and other information pr ov i de d b y t he S UB RE CI P I E NT must be, at minimum in English, Spanish and Vietnamese, in addition site but it should be secondary to the languages specific to the demographics of the region. Printed materials must be pre-approved by the COUNTY prior to distributionOCDB logo.

SERVICE STANDARDS AND GUIDELINES. A. SUBRECIPIENT shall have the following Hours of Operation 1. Hours of operation shall be, at a minimum, from 8:00 a.m. to 5:00 p.m. Monday through Friday. Non-traditional hours of operation including nights and weekends are strongly encouraged and may be mandated. The COUNTY OCDB reserves the right to mandate hours of operation that will most effectively serve the needs of its participants. SUBRECIPIENT shall change hours of operations in accordance with the needs of the participants, including evening and weekend hours, as necessary. Should hours of operations change, SUBRECIPIENT must obtain prior approval from the COUNTY. 2. SUBRECIPIENT shall adhere to the COUNTY County of Orange Holiday Schedule and shall not close during school Winter Break and Spring Break. Other closures besides those coinciding with the below holiday schedule are not permitted. Holiday Schedule: Independence Day Labor Day Columbus Day Veteran's Day Observed Thanksgiving Day Day after Thanksgiving Christmas Day New Year's Day Xxxxxx Xxxxxx Xxxx, Xx. Day XxxxxxxLincoln's Birthday President's Day Memorial Day B. Marketing and Outreach 1. SUBRECIPIENT shall submit an outreach and recruitment plan to COUNTY OCDB in accordance with the date specified in Attachment D. a. The outreach and recruitment plan shall identify specific organizations, including but not limited to community agencies, alternative schools, and adult education schools. b. The outreach and recruitment plan shall include target groups and special populations. c. The outreach and recruitment plan shall include marketing methods, and strategies to ensure performance outcomes are met. SUBRECIPIENT shall work in coordination with the COUNTY OCDB office. d. The outreach and recruitment plan shall place emphasis on the use of marketing through social media. 2. SUBRECIPIENT shall submit all All outreach and recruitment materials that reference elected officials and officials, County of Orange, or OCDB shall be submitted to the COUNTY OCDB administrative office for review and approval prior to use. The COUNTY OCDB will require a minimum of three (3) working days dats to review and approve. All published materials shall promote the Orange County WIOA Young Adult Programs and/or the Orange County One-Stop System. SUBRECIPIENT may keep their logo on the site, but it should be secondary to the OCDB/One-Stop Young Adult logo. 3. All logos and naming conventions shall be provided by the COUNTY OCDB to maintain quality and consistency. Logos shall be of sufficiently high resolution to be fully legible on all media deployed. 4. These materials should include appropriate America’s Job Center of California (AJCC) tagline consistent with the local AJCC branding standards. 5. SUBRECIPIENT shall allocate sufficient funding for marketing and outreach in their budget, especially for the use of social media advertisements. C. Printed Materials: Printed materials and other information pr ov i de d b y t he S UB RE CI P I E NT at the center must bebe provided, at minimum in English, Spanish and Vietnamese, in addition to the languages specific to the demographics of the region. Printed materials must be pre-approved by the COUNTY OCDB prior to distribution.

SERVICE STANDARDS AND GUIDELINES. A. SUBRECIPIENT shall have the following Hours of Operation 1. Hours of operation shall be, at a minimum, from 8:00 a.m. to 5:00 p.m. Monday through Friday. Non-traditional hours of operation including nights and weekends are strongly encouraged and may be mandated. The COUNTY OCDB reserves the right to mandate hours of operation that will most effectively serve the needs of its participants. SUBRECIPIENT shall change hours of operations in accordance with the needs of the participants, including evening and weekend hours, as necessary. Should hours of operations change, SUBRECIPIENT must obtain prior approval from the COUNTY. 2. SUBRECIPIENT shall adhere to the COUNTY County of Orange Holiday Schedule and shall not close during school Winter Break and Spring Break. Other closures besides those coinciding with the below holiday schedule are not permitted. Holiday Schedule: Independence Day Labor Day Columbus Day Veteran's Day Observed Thanksgiving Day Day after Thanksgiving Christmas Day New Year's Day Xxxxxx Xxxxxx Xxxx, Xx. Day XxxxxxxLincoln's Birthday President's Day Memorial Day B. Marketing and Outreach 1. SUBRECIPIENT shall submit an outreach and recruitment plan to COUNTY OCDB in accordance with the date specified in Attachment D. a. The outreach and recruitment plan shall identify specific organizations, including but not limited to community agencies, alternative schools, and adult education schools. b. The outreach and recruitment plan shall include target groups and special populations. c. The outreach and recruitment plan shall include marketing methods, and strategies to ensure performance outcomes are met. SUBRECIPIENT shall work in coordination with the COUNTY OCDB office. d. The outreach and recruitment plan shall place emphasis on the use of marketing through social media. 2. SUBRECIPIENT shall submit all All outreach and recruitment materials that reference elected officials and officials, County of Orange, or OCDB shall be submitted to the COUNTY OCDB administrative office for review and approval prior to use. The COUNTY OCDB will require a minimum of three (3) working days dats to review and approve. All published materials shall promote the Orange County WIOA Young Adult Programs and/or the Orange County One-Stop System. SUBRECIPIENT may keep their logo on the site, but it should be secondary to the OCDB/One-Stop Young Adult logo. 3. All logos and naming conventions shall be provided by the COUNTY OCDB to maintain quality and consistency. Logos shall be of sufficiently high resolution to be fully legible on all media deployed. 4. These materials should include appropriate America’s Job Center of California (AJCC) tagline consistent with the local AJCC branding standards. 5. SUBRECIPIENT shall allocate sufficient funding for marketing and outreach in their budget, especially for the use of social media advertisements. C. Printed Materials: Printed materials and other information pr ov i de d b y t he S UB RE CI P I E NT at the center must bebe provided, at minimum in English, Spanish and Vietnamese, in addition to the languages specific to the demographics of the region. Printed materials must be pre-approved by the COUNTY OCDB prior to distribution.