Service Window. All Response Time and Service Windows are only available in EST or GMT time zone and refer to a Service Response, not time to generate a solution. All Response Times and Service Windows might be affected by the occurrence of any Force Majeure Event (as defined in Section 15.4 of the Agreement). Unless impacted by a statutory holiday applicable to businesses operating in New York, NY or London, UK, Service Provider personnel will be available to handle service/support matters during the Service Window indicated above. Please note, however, an applicable statutory holiday may result in a shortened Service Window on a given weekday or even possibly no Service Window. Also, please note that Service Provider reserves the right to cancel the Service Window for Winter Holidays from December 23 to January 2. Please note that Service Provider personnel may be able to provide assistance outside of the Service Window times; however, this must be arranged separately with Service Provider and is not guaranteed.
Appears in 4 contracts
Samples: Master Services Agreement Terms and Conditions, Master Services Agreement Terms and Conditions, Master Services Agreement Terms and Conditions
Service Window. All Response Time and Service Windows are only available in EST or GMT time zone and refer to a Service Response, not time to generate a solution. All Response Times and Service Windows might be affected by the occurrence of any Force Majeure Event (as defined in Section 15.4 11.4 of the Agreement). Unless impacted by a statutory holiday applicable to businesses operating in New York, NY or London, UK, Service Provider personnel will be available to handle service/support matters during the Service Window indicated above. Please note, however, an applicable statutory holiday may result in a shortened Service Window on a given weekday or even possibly no Service Window. Also, please note that Service Provider reserves the right to cancel the Service Window for Winter Holidays from December 23 to January 2. Please note that Service Provider personnel may be able to provide assistance outside of the Service Window times; however, this must be arranged separately with Service Provider and is not guaranteed.January
Appears in 2 contracts
Samples: Master Services Agreement Terms and Conditions, Master Services Agreement Terms and Conditions
Service Window. All Response Time and Service Windows are only available in EST or GMT time zone and refer to a Service Response, not time to generate a solution. All Response Times and Service Windows might be affected by the occurrence of any Force Majeure Event (as defined in Section 15.4 11.4 of the Agreement). Unless impacted by a statutory holiday applicable to businesses operating in New York, NY or NY, London, UK, or (iii) Milan, IT, Service Provider personnel will be available to handle service/support matters during the Service Window indicated above. Please note, however, an applicable statutory holiday may result in a shortened Service Window on a given weekday or even possibly no Service Window. Also, please note that Service Provider reserves the right to cancel the Service Window for Winter Holidays from December 23 to January 2. Please note that Service Provider personnel may be able to provide assistance outside of the Service Window times; however, this must be arranged separately with Service Provider and is not guaranteed.
Appears in 2 contracts
Samples: Master Services Agreement Terms and Conditions, Master Services Agreement Terms And
Service Window. All Response Time and Service Windows are only available in EST or GMT time zone and refer to a Service Response, not time to generate a solution. All Response Times and Service Windows might be affected affected by the occurrence of any Force Majeure Event (as defined defined in Section 15.4 11.4 of the Agreement). Unless impacted by a statutory holiday applicable to businesses operating in New York, NY or NY, London, UK, or (iii) Milan, IT, Service Provider personnel will be available to handle service/support matters during the Service Window indicated above. Please note, however, an applicable statutory holiday may result in a shortened Service Window on a given weekday or even possibly no Service Window. Also, please note that Service Provider reserves the right to cancel the Service Window for Winter Holidays from December 23 to January 2. Please note that Service Provider personnel may be able to provide assistance outside of the Service Window times; however, this must be arranged separately with Service Provider and is not guaranteed.
Appears in 1 contract
Samples: Master Services Agreement Terms And
Service Window. All Response Time and Service Windows are only available in EST or GMT time zone and refer to a Service Response, not time to generate a solution. All Response Times and Service Windows might be affected by the occurrence of any Force Majeure Event (as defined in Section 15.4 11.4 of the Agreement). Unless Agreement).Unless impacted by a statutory holiday applicable to businesses operating in New York, NY or NY, London, UK, or Madrid (Spain) Service Provider personnel will be available to handle service/support matters during the Service Window indicated above. Please note, however, an applicable statutory holiday may result in a shortened Service Window on a given weekday or even possibly no Service Window. Also, please note that Service Provider reserves the right to cancel the Service Window for Winter Holidays from December 23 to January 2. Please note that Service Provider personnel may be able to provide assistance outside of the Service Window times; however, this must be arranged separately with Service Provider and is not guaranteed.
Appears in 1 contract
Samples: Master Services Agreement
Service Window. All Response Time and Service Windows are only available in EST or GMT time zone and refer to a Service Response, not time to generate a solution. All Response Times and Service Windows might be affected by the occurrence of any Force Majeure Event (as defined in Section 15.4 11.4 of the Agreement). Unless impacted by a statutory holiday applicable to businesses operating in New York, NY or London, UK, Service Provider personnel will be available to handle service/support matters during the Service Window indicated above. Please note, however, an applicable statutory holiday may result in a shortened Service Window on a given weekday or even possibly no Service Window. Also, please note that Service Provider reserves the right to cancel the Service Window for Winter Holidays from December 23 to January 2. Please note that Service Provider personnel may be able to provide assistance outside of the Service Window times; however, this must be arranged separately with Service Provider and is not guaranteed.
Appears in 1 contract
Samples: Master Services Agreement
Service Window. All Response Time and Service Windows are only available in EST or GMT time zone and refer to a Service Response, not time to generate a solution. All Response Times and Service Windows might be affected by the occurrence of any Force Majeure Event (as defined in Section 15.4 11.4 of the Agreement). Unless impacted by a statutory holiday applicable to businesses operating in New York, NY or London, UK, or Munich, Germany, Service Provider personnel will be available to handle service/support matters during the Service Window indicated above. Please note, however, an applicable statutory holiday may result in a shortened Service Window on a given weekday or even possibly no Service Window. Also, please note that Service Provider reserves the right to cancel the Service Window for Winter Holidays from December 23 to January 2. Please note that Service Provider personnel may be able to provide assistance outside of the Service Window times; however, this must be arranged separately with Service Provider and is not guaranteed.
Appears in 1 contract
Service Window. All Response Time and Service Windows are only available in EST or GMT time zone and refer to a Service Response, not time to generate a solution. All Response Times and Service Windows might be affected by the occurrence of any Force Majeure Event (as defined in Section 15.4 11.4 of the Agreement). Unless impacted by a statutory holiday applicable to businesses operating in New York, NY or London, UK, or Madrid, Spain, Service Provider personnel will be available to handle service/support matters during the Service Window indicated above. Please note, however, an applicable statutory holiday may result in a shortened Service Window on a given weekday or even possibly no Service Window. Also, please note that Service Provider reserves the right to cancel the Service Window for Winter Holidays from December 23 to January 2. Please note that Service Provider personnel may be able to provide assistance outside of the Service Window times; however, this must be arranged separately with Service Provider and is not guaranteed.
Appears in 1 contract