Common use of Service Window Clause in Contracts

Service Window. A service window is a recurring time period (Mondays 01.00-06.00) where Telenor has the option to perform support on delivered services without influence on the calculation of availability. Generally all customers are informed about planned jobs on the web at least 5 working days before the allocated time will be taken in charge and in what amount the time will be used. The customer chooses the way of contact through Webline. Telenor is only able to use 15 hours per 90 days for this kind of service support. Service windows not announced appropriately will be treated as down time during calculation of availability.

Service Window. A service window is a periodically recurring time period (Mondays 01.00-06.00all days 1 AM – 6 AM) where when Telenor has the option is allowed to perform support on the services delivered services without influence on affecting the calculation of availabilityavailability calculations. Generally Generally, all customers are informed about of planned jobs on the web Internet at least 5 five (5) working days before the allocated time will be taken in charge time, and in what amount of the extent to which the time will be used. The customer chooses the way of contact through method via Webline. Telenor is only able allowed to use spend 15 hours per in 90 days for this kind type of service support. Service windows If a service window has not announced appropriately been reported correctly, it will be treated as down time during calculation of availabilitydowntime in the availability calculation.

Service Window. A service window is a periodically recurring time period (Mondays 01.00-06.00Monday 1 AM – 6 AM) where when Telenor has the option is allowed to perform support on the services delivered services without influence on affecting the calculation of availabilityavailability calculations. Generally Generally, all customers are informed about of planned jobs on the web Internet at least 5 five (5) working days before the allocated time will be taken in charge time, and in what amount of the extent to which the time will be used. The customer chooses the way of contact through method via Webline. Telenor is only able allowed to use spend 15 hours per in 90 days for this kind type of service support. Service windows If a service window has not announced appropriately been reported correctly, it will be treated as down time during calculation of availabilitydowntime in the availability calculation.