Site Availability Service Level Conditions Sample Clauses

Site Availability Service Level Conditions. Notwithstanding the foregoing or anything to the contrary in the Agreement, the Site Availability Service Level is subject to the following conditions:‌ (a) Site Availability Service Level does not apply if the Service at the Location is Access Only with Internet Silver. (b) If the Service at the Location is Access Only, all Outages caused by a faulty CE Router will not be included in the measurement of tOutage and, therefore, such Outages will be excluded from the calculation of the actual Monthly Site Availability. (c) If there is an Outage at a Location that is not within Normal Service Condition, and the Service only has one Orange-Managed CE Router and that OMR caused the Outage, then the travel time of the Orange field engineer to the Location to fix the Outage will not be included in the tOutage. (d) If Customer has not ordered Automation for the Fully Managed Service at a Location, then Customer must report the Outage to the GCSC so that Orange can diagnose and verify the existence and cause of the Outage and create the Incident Report. (e) If the Service at the Location is Access Only, only the Outages reported by Customer to the GCSC will be included into the measurement of tOutage. (f) If the Service at a Location has Dual Access Circuits, then so long as one of the Internet Access circuits is still operational when the other one fails, an Internet Access failure is not an Outage. For clarity, the configuration of Dual Access Circuits does not include continuity switching between either Internet Access circuit in case the other Internet Access fails. (g) If the Service at a Location is Fully Managed Service equipped with two Orange-Managed CE Routers, then so long as one of the Orange-Managed CE Routers is still operational when the other one fails, the failure of an Orange-Managed CE Router is not an Outage. For clarity, the configuration of the Fully Managed Service with dual, Orange-Managed CE Routers does not include continuity switching between either Orange-Managed CE Router in case the other router fails. (h) Site Availability Service Level for “2 Internet Gold Connections with LMD” set out in Table 2 (Site Availability Service Levels for Regions A, B, C, D & E Locations) in Exhibit A (Tables) only applies if a Location has Dual Access Circuits and they are both Internet Gold circuits provided by the same ISP. (i) Subject to Clause 1.3.2(h) above, if Customer orders Dual Access Circuits with Last Mile Diversity and the ISP ceases to provi...
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Related to Site Availability Service Level Conditions

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.

  • EPP service availability Refers to the ability of the TLD EPP servers as a group, to respond to commands from the Registry accredited Registrars, who already have credentials to the servers. The response shall include appropriate data from the Registry System. An EPP command with “EPP command RTT” 5 times higher than the corresponding SLR will be considered as unanswered. If 51% or more of the EPP testing probes see the EPP service as unavailable during a given time, the EPP service will be considered unavailable.

  • System Availability Although we will try to provide continuous access to the Service, we cannot and do not guarantee that the Service will be available 100% of the time and will not be liable in the event Service is unavailable. Actual service or network performance is dependent on a variety of factors outside of our control. If you notify us within twenty-four (24) hours and we confirm an outage consisting of a period of two (2) hours in any calendar month, and not due to any service, act, or omission of you, a third party, your applications, equipment or facilities, or reasons outside of our control, you shall be eligible for a service credit. A service credit shall be computed as a pro-rated charge for one day of the regular monthly fees for the Service in the next monthly statement. Intermittent service outages for periods of less than two (2) hours are not considered service outages. Outages caused by routine scheduled maintenance are also not considered an outage. You shall receive advance notice no less than forty-eight (48) hours in advance of our scheduled maintenance. Scheduled maintenance will be performed between 12:00 a.m. and 6:00 a.m. CST.

  • Product Availability Under no circumstances shall Company be responsible to Representative or anyone else for its failure to fill accepted orders, or for its delay in filling accepted orders, when such failure or delay is due to strike, accident, labor trouble, acts of nature, freight embargo, war, civil disturbance, vendor problems or any cause beyond Company's reasonable control.

  • Service Level Commitment IBM provides the following service level commitment (“SLA”) for the Cloud Service, after IBM makes the Cloud Service available to you.

  • DNS service availability Refers to the ability of the group of listed-­‐as-­‐authoritative name servers of a particular domain name (e.g., a TLD), to answer DNS queries from DNS probes. For the service to be considered available at a particular moment, at least, two of the delegated name servers registered in the DNS must have successful results from “DNS tests” to each of their public-­‐DNS registered “IP addresses” to which the name server resolves. If 51% or more of the DNS testing probes see the service as unavailable during a given time, the DNS service will be considered unavailable.

  • Commercial Operation Date Testing and Modifications Prior to the Commercial Operation Date, the Connecting Transmission Owner shall test the Connecting Transmission Owner’s Attachment Facilities and System Upgrade Facilities and System Deliverability Upgrades and Developer shall test the Large Generating Facility and the Developer Attachment Facilities to ensure their safe and reliable operation. Similar testing may be required after initial operation. Developer and Connecting Transmission Owner shall each make any modifications to its facilities that are found to be necessary as a result of such testing. Developer shall bear the cost of all such testing and modifications. Developer shall generate test energy at the Large Generating Facility only if it has arranged for the injection of such test energy in accordance with NYISO procedures.

  • ADDITIONAL SPECIAL CONTRACT CONDITIONS Special Contract Conditions revisions: the corresponding subsections of the Special Contract Conditions referenced below are replaced in their entirety with the following:

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Availability of Earnings Statements The Company shall make generally available to holders of its securities as soon as may be practicable but in no event later than the last day of the fifteenth (15th) full calendar month following the calendar quarter in which the most recent effective date occurs in accordance with Rule 158 of the Rules and Regulations, an earnings statement (which need not be audited but shall be in reasonable detail) for a period of twelve (12) months ended commencing after the effective date, and satisfying the provisions of Section 11(a) of the Act (including Rule 158 of the Rules and Regulations).

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