Availability Service Levels Sample Clauses

Availability Service Levels. The Callmedia CX Now Service has a baseline Service Level of 99.9% availability, which translates to no more than 44 minutes of unplanned service unavailability per month.
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Availability Service Levels. (a) The Service Provider will provide the Services in accordance with the Service Level Agreement (the Service Levels). (b) The Service Provider will only be deemed to fail to achieve a Service Level in accordance with the terms set out the Service Level Agreement. Where the Service Provider fails to achieve a Service Level it shall not be deemed to be a material breach of this Agreement not capable of remedy. (c) The remedies made available to the Client in the Service Levels shall be the sole remedies available to the Client in relation to the Service Provider’s failure to achieve a Service Level.
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Availability Service Levels. Availability Service Levels are measured beginning with the earlier of (a) IBM’s receipt of a trouble ticket from WSI’s help desk during the Pre-Transformation (BAU) phase and with IBM’s receipt of a trouble ticket generated directly from WSI through a phone call to IBM’s help desk or through IBM’s On demand Data Center Services web portal during the ODCS / Managed Hosting (IBM) phase or (b) notification of a Server failure received from IBM’s automated monitoring system during the ODCS / Managed Hosting (IBM) phase. In the Pre-Transformation (BAU) phase, the trouble ticket system used is WSI’s internal system as of the Start Date. In the ODCS / Managed Hosting (IBM) phase, the trouble ticket system used is IBM’s trouble ticket system. [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] [***] Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission.
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Availability Service Levels. (A) Network Availability. The Network Availability Service Level for Level 3 ES (3) Tone Service is 99.9% in a calendar month. The Level 3 ES network is considered unavailable if a Seat (or Seats) is unavailable such that Customer is unable to send and receive IP packets. In the event that Level 3 ES (3) Tone Service becomes unavailable as defined above for reasons other than an Excused Outage, Customer will be entitled to a service credit off of the monthly recurring seat charge for the affected Seat, based on the cumulative unavailability of the same in a given calendar month as set forth in the chart below. The maximum credit which may be provided pursuant to this Service Level is 30 days per month per affected Seat. Customer will not be entitled to a service level credit associated with any other Service Level related to Level 3 ES (3) Tone Service to the extent any such failure arises out of or is related to the unavailability event giving rise to credits hereunder: -------------------------------- ------------------------ Cumulative Unavailability per Service Level Credit event (in hrs:mins:secs) -------------------------------- ------------------------ -------------------------------- ------------------------ 0:00:01 - 00:10:00 No Credit -------------------------------- ------------------------ -------------------------------- ------------------------ 00:10:01- 00:60:00 1 day -------------------------------- ------------------------ -------------------------------- ------------------------ 00:60:01- or more 3 days -------------------------------- ------------------------ (B) Managed Applications. The availability Service Level for the Level 3 ES Managed Applications is 99.9% in a calendar month. In the event that the Managed Applications are available less than 99.9% of the time during a month (as determined by Level 3 ES) for reasons other than an Excused Outage, Customer will be entitled to a service credit off of the monthly recurring Seat charge, based on the cumulative unavailability of the Managed Application in a given month as set forth in the following table. -------------------------------- ------------------------ Cumulative Unavailability per Service Level Credit event (in hrs:mins:secs) -------------------------------- ------------------------ -------------------------------- ------------------------ 0:00:01 - 00:10:00 No Credit -------------------------------- ------------------------ -------------------------------- ------------------...
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Availability Service Levels. The Supplier shall ensure that the Licensed Software shall be Available at least 98.0% of the time in any given calendar month during the Term, excluding any Planned Downtime which shall not be considered for Availability purposes. If Supplier fails to meet this uptime target in any calendar month, Game Distributor shall be entitled to Service Credits calculated as follows: Less than 98.0% but greater than or equal to 95.0% 5% Less than 95% but greater than or equal to 90.0% 10% Less than 90.0% but greater than or equal to 85% 20% Less than 85% 30% and shall be considered a material breach of this Agreement which is incapable of remedy (without prejudice to Game Distributor’s other rights and remedies under this Agreement).
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Availability Service Levels. Layer 1 Service Availability (Maximum Downtime) Percentage of the applicable monthly rental fee for the Connection and any service(s) provided over the Connection per complete hour of Downtime over the Maximum Downtime: Default Service Level: 10% (capped at one month‟s rental fee for Layer 1 services) Enhanced Service Level 1: 15% (capped at two months‟ rental fee for Layer 1 services) Enhanced Service Level 2: 15% (capped at two months‟ rental fee for Layer 1 services) Enhanced Service Level 3: 15% (capped at three months‟ rental fee for Layer 1 services)
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Availability Service Levels. Subject to the terms and conditions of this Agreement, HelloPayments will use commercially reasonable efforts to make the Gateway Services Available (as defined below) at least ninety-nine percent (99%) of the time as measured over the course of each calendar month during the Term (each such calendar month, a “Service Period”), excluding unavailability as a result of any of the Exceptions described below in this Section (the “Availability Requirement”). Support is available by phone or email during 8am-6pm US Pacific Time. Merchant must submit a case by submitting an email to [EMAIL] to initiate the support case and all support will be provided remotely. “
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Availability Service Levels. 1.1 Definitions For purposes of these SLA Terms, the following terms have the following meanings:
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Related to Availability Service Levels

  • EPP service availability Refers to the ability of the TLD EPP servers as a group, to respond to commands from the Registry accredited Registrars, who already have credentials to the servers. The response shall include appropriate data from the Registry System. An EPP command with “EPP command RTT” 5 times higher than the corresponding SLR will be considered as unanswered. If 51% or more of the EPP testing probes see the EPP service as unavailable during a given time, the EPP service will be considered unavailable.

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.

  • Service Levels All service level requirements will be set forth in Exhibit A (“XXXX.xxx Referral Service Level Requirements”). Recipient Xxxxxx agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the XXXX.xxx Referral Service Level Requirements in effect at the time XXXX.xxx identifies the Referral to Recipient Broker/Agent.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • System Availability Although we will try to provide continuous access to the Service, we cannot and do not guarantee that the Service will be available 100% of the time and will not be liable in the event Service is unavailable. Actual service or network performance is dependent on a variety of factors outside of our control. If you notify us within twenty-four (24) hours and we confirm an outage consisting of a period of two (2) hours in any calendar month, and not due to any service, act, or omission of you, a third party, your applications, equipment or facilities, or reasons outside of our control, you shall be eligible for a service credit. A service credit shall be computed as a pro-rated charge for one day of the regular monthly fees for the Service in the next monthly statement. Intermittent service outages for periods of less than two (2) hours are not considered service outages. Outages caused by routine scheduled maintenance are also not considered an outage. You shall receive advance notice no less than forty-eight (48) hours in advance of our scheduled maintenance. Scheduled maintenance will be performed between 12:00 a.m. and 6:00 a.m. CST.

  • DNS service availability Refers to the ability of the group of listed-­‐as-­‐authoritative name servers of a particular domain name (e.g., a TLD), to answer DNS queries from DNS probes. For the service to be considered available at a particular moment, at least, two of the delegated name servers registered in the DNS must have successful results from “DNS tests” to each of their public-­‐DNS registered “IP addresses” to which the name server resolves. If 51% or more of the DNS testing probes see the service as unavailable during a given time, the DNS service will be considered unavailable.

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Service Level Credits If Verint does not meet the Uptime Percentage levels specified below, Customer will be entitled, upon written request, to a service level credit (“Service Level Credit”) to be calculated, with respect to the applicable Hosted Environment, as follows: • If Uptime Percentage is at least 99.95% of the month’s minutes, no Service Level Credits are provided; or • If Uptime Percentage is 99.75% to 99.94% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is 99.50% to 99.74% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 7.5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is less than 99.50% of the month’s minutes, Customer will be eligible for a credit of 10.0% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint. Customer shall only be eligible to request Service Level Credits if Customer notifies Verint in writing within thirty (30) days from the end of the month for which Service Level Credits are due. All claims will be verified against Verint’s system records. In the event after such notification Verint determines that Service Level Credits are not due, or that different Service Level Credits are due, Verint shall notify Customer in writing on that finding. With respect to any Services Level credits due under Orders placed directly by Customer on Verint, Service Level Credits will be applied to the next invoice following Customer’s request and Verint’s confirmation of available credits; with respect to any Service Level Credits due for SaaS Services under Orders placed on Verint by a Verint authorized reseller on Customer’s behalf, Service Level Credits will be issued by such reseller following Customer’s request and Verint’s confirmation of available credits and such Services Level Credits may only be used by Customer with respect to subsequent purchases of Verint offerings through that reseller. Service Level Credits shall be Customer’s sole and exclusive remedy in the event of any failure to meet the Service Levels. Verint will only provide records of system availability in response to Customer’s good faith claims.

  • Product Availability Under no circumstances shall Company be responsible to Representative or anyone else for its failure to fill accepted orders, or for its delay in filling accepted orders, when such failure or delay is due to strike, accident, labor trouble, acts of nature, freight embargo, war, civil disturbance, vendor problems or any cause beyond Company's reasonable control.

  • Service Level Commitment IBM provides the following service level commitment (“SLA”) for the Cloud Service, after IBM makes the Cloud Service available to you.

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