SMTP Relay Processes Sample Clauses

SMTP Relay Processes. In the event of issues with Customer email traffic directed to the SMTP Relay, which is causing disruption of the SSE service, the Customer agrees that CTS may block the traffic until such time as the issue is corrected. CTS will lead the effort with Customer and external parties to resolve issues involving blacklisting. This may include, but is not limited to, the following situations: Email is resulting in one or more email domains being blacklisted. Volume of email is causing issues. Malformed emails are causing overall service degradation. CTS may employ message flow metering techniques appropriately scaled for a customer‟s application to most efficiently accomplish the transfer of large scale mail operations. By employing such throttling techniques CTS can maintain a good internet reputation and thus protect the messaging interests of its Customers. In the event CTS discovers evidence of an unintended and uncontrolled message flood caused by infection or compromise of a workstation or server, CTS will contact the Customer technical contact or service desk to alert them of the situation and instruct them to initiate the defensive actions detailed above under section “5.3 Customer Responsibilities.”
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Related to SMTP Relay Processes

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