Service Degradation definition

Service Degradation means a degradation of the Service that is not a Service Disruption or a result of an Excluded Disruption, such as failure of the Service to achieve the SLA Targets for Latency / Frame Delay, Jitter / Frame Delay Variation, or Packet / Frame Loss.

Service Degradation means that the specific Linear GDL circuit Service is degraded to some extent but not to the point of being completely unavailable (e.g., slow data transmission).

Service Degradation means any degradation in the availability and/or performance of the Service that does not render the Service unusable or significantly affect the operation of the Service.

Examples of Service Degradation in a sentence

• All Platform Tests, Cloud Console Test or Disaster Recovery Test Transactions that have failed as a result of one or more Excluded Events shall be disregarded when determining whether a Cloud Platform Service Degradation, Cloud Console Service Degradation or Disaster Recovery Service Degradation respectively has occurred.

• For the purpose of determining whether a Cloud Platform Service Degradation, Cloud Console Service Degradation and/or Disaster Recovery Service Degradation has occurred, Leaseweb’s monitoring data shall be binding.

• Service Credits for Cloud Console Service Degradation, Cloud Platform Degradations and Disaster Recovery Degradation in connection with the same incident shall not be cumulative, but Customer will be entitled to the highest of such Service Credits.

• For the purpose of determining whether a Disaster Recovery Service Degradation has occurred, Leaseweb’s monitoring data shall be binding.

• The Disaster Recovery Platform Tests Transactions that have failed as a result of one or more Excluded Events or of an event that can be attributed to the Disaster Recovery Software, shall be disregarded in determining whether or not a Disaster Recovery Service Degradation with respect to the Disaster Recovery Platform has occurred.

• Service Credits for Cloud Console Service Degradation, Cloud Platform Degradations or Disaster Recovery Service Degradations in connection with the same incident shall not be cumulative, but Customer will be entitled to the highest of such Service Credits.

• The maximum total amount of Service Credits that Customer may be eligible to in a particular month for Cloud Platform Service Degradations, Cloud Console Service Degradations and Disaster Recovery Service Degradation, shall be limited to 50% of the Customer’s Monthly Recurring Fee for Cloud for the respective month.

• The maximum total amount of Service Credits that Customer may be eligible in a particular month for Cloud Console Service Degradation, Cloud Platform Degradations or Disaster Recovery Service Degradations, shall be limited to 50% of the Customer’s Monthly Recurring Charge for Cloud for the respective month.

• For each calendar day during which a Cloud Platform Service Degradation occurs, Customer shall be eligible to a Service Credit equal to 1/30th of Customer’s Monthly Recurring Fee for Cloud for the part of the Cloud Service that is affected by the Cloud Platform Service Degradation.

• For each day during which a Cloud Platform Service Degradation occurs, Customer shall be eligible to a Service Credit equal to 1/30th of Customer’s Monthly Recurring Fee for Cloud for the part of the Cloud Service that is affected by the Cloud Platform Service Degradation.

More Definitions of Service Degradation

Service Degradation means: (a) under the Agreement, a material adverse effect on Provider’s performance in accordance with Provider’s actual, typical performance of the Services under the Agreement to the contractual Service Level; and (b) under the Assigned Customer Agreements with [ * * * ], a material adverse effect on Provider’s performance in accordance with Provider’s actual, typical performance of the services to the contractual Service Level under the [ * * * ] as applicable.

Service Degradation. When the service area or performances are not the nominal ones declared and published in the corresponding SoL Service Definition Document (SDD) [RD-1] o Possibly caused by RIMS outages, specific EWAN breaks/malfunctions, GEOs transponder malfunctions (low SNR), GPS outages, orbit degradation (reduced coverage) or abnormally high geomagnetic activity. • Service outage: When the SIS is not available at both operational GEOs providing the EGNOS Signal-In-Space (SIS) o Possibly caused by simultaneous NLES or CPF outages, by specific EWAN breaks/malfunctions or GEO malfunctions (spacecraft or transponder payload). Unplanned EGNOS system elements’ outages are out of the scope of this document and should be considered within the scope of the ESSP Contingency Master Plan. Both planned and unplanned EGNOS system elements’ outages should generate NOTAM proposals if affecting the service availability of any published EGNOS based procedure if feasible.

Service Degradation means an unscheduled period during which the Services are available but do not perform as defined herein or in the Terms and Conditions

Service Degradation means that the International Private Service is degraded to some extent but not to the point of being completely unavailable (e.g., slow data transmission).