Common use of Software Support Clause in Contracts

Software Support. Support Services include: 3.2.1 Information gathering and analysis of Software to identify Issues; 3.2.2 Chat, email, or telephone consultation regarding the use and operation of the Software that does not rise to the level of training; 3.2.3 Configuration changes for the Software; 3.2.4 Repair or replacement of open source software with functionally equivalent software; and 3.2.5 Issue correction in accordance with the Support Response Time Goals below.

Software Support. Support Services include: 3.2.1 Information gathering and analysis of Software to identify Issues; 3.2.2 Chat, email, or telephone consultation regarding the use and operation of the Software that does not rise to the level of training; 3.2.3 Configuration changes for the Software; 3.2.4 Repair or replacement of open open-source software with functionally equivalent software; and 3.2.5 Issue correction in accordance with the Support Response Time Goals below.

Software Support. Support Services include: 3.2.1 1. Information gathering and analysis of Software to identify Issues; 3.2.2 2. Chat, email, or telephone consultation regarding the use and operation of the Software that does not rise to the level of training; 3.2.3 3. Configuration changes for the Software; 3.2.4 4. Repair or replacement of open source software with functionally equivalent software; and 3.2.5 5. Issue correction in accordance with the Support Response Time Goals below.