Software Support. IQ Retail will use all reasonable endeavours to respond to any request for support in connection with the Software by the Customer within 48 hours of receiving notification of such request from the Customer. Error correction is provided on a reasonable effort basis, and IQ Retail does not guarantee correction of any error within any given timeframe. The Customer shall endeavour to provide written notification and appropriate examples supporting any error found. If major errors are found in the Software and brought to the attention of IQ Retail by the Customer in writing, then IQ Retail will supply any correction of same by restoring data from the Customer’s last backup, which has been performed on an approved backup solution.
Appears in 6 contracts
Samples: Software License Agreement, Software License and Support & Update Agreement, Software License and Support & Update Agreement
