Solution times. Since Bosch will not know in advance of receipt of Customer's notice of an Error what the cause of an Error is, or how it can be resolved, Bosch cannot commit to solution times. Bosch will use reasonable commercial efforts to resolve the Error as soon as possible, taking into account the Severity Level of the Error.
Solution times. If necessary, Exasol will coordinate next steps with Customer and start the development of a solution (start of the „Solution Time“). To avoid down time or impairments of use, a temporary solution might be suggested (“Work-Around”). If Customer accepts the Work-Around (e.g. update to a current Software version, implementation of a specific command in the database), the error priority will be adjusted accordingly and the Solution Time ends. Customer may refuse a Work-Around only for good cause. Such good cause exists in particular, if a solution is not feasible or involves a disproportionate effort. The final bug-fix can be provided within one of the next releases.
