Solution Time definition

Solution Time is the time from when a problem is reported to or identified by Boomerang until resolution of the problem.
Sample 1Sample 2Sample 3
Solution Time. ST”)” means the amount of time (e.g. in hours or minutes) between the when processing of a Ticket begins (time stamp of Ticket status “in process”) until the first solution will be provided to the Customer (time stamp of Ticket status “solution proposed to customer” (can be set exceptionally manually in case of a workaround). The status “SAP Proposed Solution” means SAP has provided a corrective action or a solution proposal. The Solution Time does not include the time, when the Ticket is handed over to Customer (Ticket status “customer action”) or SAP’s Product Support (Ticket status “Sent to SAP”) for processing. The Solution Time SLA only applies to Incident Management Tickets for PRD systems and if agreed contractually.
Sample 1
Solution Time means the time after which Customer can claim Service Credits.
Sample 1

Examples of Solution Time in a sentence

  • If Customer accepts the Work-Around (e.g. update to a current Software version, implementation of a specific command in the database), the error priority will be adjusted accordingly and the Solution Time ends.

  • The CONSULTANT, at City’s request, will provide performance measurements regarding the Services provided, including, but not limited to, the following: Quality of work: defect rate, re-work rate Response time Service fulfillment rate User Satisfaction ( City as user/ City users ) Proposed Service Level Agreement Summary: Priority Definition Response Time After Notification Provide Solution Time Target Resolution Time Escalation Path Emergency • Entire organization is affected.

  • Solution Time also stops if SAP sets the status “On Hold” and only continues to count when the status is set to “In Process” by SAP.

  • Solution Time SLA is met if – within the Service Level – SAP provides a solution proposal for resolving the issue or a Workaround.

  • Service Levels for CAS Functional Application Management Services can be defined as following• Service Times and Service Language• Initial Reaction Time• Solution Time (if agreed in the Order Form) The specific values for each of the Service Levels will apply as defined below in this section or otherwise specified and agreed in the applicable Order Form and will apply based on the definition for Ticket priorities.

  • Tenant’s obligation to pay Operating Expenses, the Property Management Fee and other Additional Rent with respect to the Additional Premises shall commence on the Additional Premises Commencement Date.

  • This priority is also used for any other Service Request.Solution Times (ST) – Optional Optional Solution Time SLA for CAS Functional Application Management Services can be agreed for Incident Management, as and only if specified in the applicable Order Form.

  • CWOPA shall notify the awarded contractor, in writing, of any claims for liquidated damages pursuant to this paragraph before the date CWOPA deducts such sum from money payable to the selected contractor.Failure of the contractor to repair a failed device within the Solution Time (ST) will result in the assessment of Liquidated Damages as defined below:Liquidated damages will be paid by the contractor on a monthly basis and submitted to the appropriate Commonwealth Agency in the form of a check.

  • Maintenance Services - Failure Events A failure event occurs at the expiration of the Solution Time (ST) when maintenance service is not completed within the ST and no functionally equivalent loaner is provided and accepted by CWOPA within the ST.

  • Severity Level Severity Description Response Time Workaround Time Permanent Solution Time for Temporary Workaround 1 Critical problem that blocks functional usage of the Software.


More Definitions of Solution Time

Solution Time means the time period which is calculated from the point in time when an incident or problem is detected and during which Spatineo shall correct the interruption or problem or otherwise normalize the Service. Spatineo shall during the Service Time correct a fault and return the normal operability (incidents) within the Solution Times, depending on the Service Response class (V), as follows: Critical 2 Week Days 1 Week Day 4 h 3 h Serious 3 Week Days 2 Week Days 1 Week Day 6 h Low 5 Week Days 3 Week Days 2 Week Days 1 Week Day In addition to the above-described levels, also ”best effort Service Response”, where there are no specific requirements to the level of Service Response, is available. Spatineo shall in all Service Response classes (V1—V4) initiate the investigation and correction actions of incidents without undue delay and Spatineo may not delay the correction of an incident until the target time of Service Response. The level of the interruption or fault (Critical / Serious / Low) may be lowered by appropriate temporary solutions and work-arounds.
Sample 1

Related to Solution Time

  • Resolution Time means 1:00 p.m., New York time, on the Local Business Day following the date on which the notice is given that gives rise to a dispute under Paragraph 5.

  • Separation Time means the close of business on the earlier of (i) the tenth business day (or such later date as the Board of Directors of the Company may from time to time fix by resolution adopted prior to the Separation Time that would otherwise have occurred) after the date on which any Person commences a tender or exchange offer which, if consummated, would result in such Person's becoming an Acquiring Person and (ii) the Flip-in Date; provided, that if the foregoing results in the Separation Time being prior to the Record Time, the Separation Time shall be the Record Time and provided further, that if any tender or exchange offer referred to in clause (i) of this paragraph is cancelled, terminated or otherwise withdrawn prior to the Separation Time without the purchase of any shares of Common Stock pursuant thereto, such offer shall be deemed, for purposes of this paragraph, never to have been made.

  • Execution Time means the date and time that this Agreement is executed and delivered by the parties hereto.

  • Notification Time means 1:00 p.m., New York time, on a Local Business Day.

  • Expiration Time has the meaning set forth in Section 3.

  • Valuation Time means the close of business in the city of the Valuation Agent on the Local Business Day before the Valuation Date or date of calculation, as applicable, provided that the calculations of Value and Exposure will be made as of approximately the same time on the same date.

  • AT&T SOUTHEAST REGION 9-STATE means the AT&T owned ILEC(s) doing business in Alabama, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina and Tennessee.