Splunk Enterprise Support Sample Clauses

Splunk Enterprise Support. Splunk Enterprise Support provides telephone support, online documentation, web forums, email and a web-based portal for submitting cases and tracking case status. Support cases are handled based on case priority levels as described in Section 2.5.3. When submitting a case, customers select the priority for initial response by logging the case online, in accordance with the priority guidelines set forth in Section 2.5.3. When the case is received, Splunk Customer Support may change the priority if the issue does not conform to the criteria for the selected priority and will provide you with notice (electronic or otherwise) of such change. Splunk will respond to Splunk Enterprise Support requests and will provide workarounds or fixes in accordance with the guidelines set forth in Section 2.5.4.