Case Priority Levels Sample Clauses

Case Priority Levels. Ventiv assigns case priorities based on the technical importance of the problem on Customer’s environment as set forth in the table below.
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Case Priority Levels. Aon assigns case priorities based on the technical importance of the problem on Customer’s environment as set forth in the table below.
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Case Priority Levels. Persistence prioritises your case based on its severity. Cases with severity levels of P1, P2, or P3 are automatically escalated to more senior engineering resources if they are not resolved within the specified time period (See Table 1 - Problem resolution goals). In order for cases to be prioritised, they must be submitted along with a minimal test case. The following diagram illustrates the decision tree for determining case priorities: --Yes-- P1 Priority Stop Work --No-- on production --Yes-- P2 Priority system? ----------------- Customer Stops work problem with -- Work-around --No-- on development minimal test case available? system? ----------------- --Yes-- P4 Priority --No-- P3 Priority Figure 2 - Priority levels
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Case Priority Levels. Case priorities are assigned based on the technical importance of the problem on your Splunk environment.
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Case Priority Levels. Case priorities are assigned based on the technical importance of the problem. P1 = Securonix Services is completely inaccessible for Customer. P1s are considered to be service outages and will be triaged until resolved. P2 = One or more key features of Securonix Services are unusable. For example, Customer is not able to access their instance, data ingestion is not occurring as expected, analytics are not functioning as expected, or significant performance issues. P3 = Any other case where the Securonix Service is not operating as documented or when the Securonix Service is being used within the purchased aggregate volumes and storage periods, and there is a material degradation in the performance of the Securonix Service. P4 = All enhancement requests. Enhancement requests are customer-specific requests for additional services or functionality, policy updates, or other requests. Response Times Initial Response & Acknowledgment, by case priority P1: One (1) hour from the time of notification of the P1 either from internal monitoring or customer escalation P2: Four (4) hours from the time of notification of the P2 either from internal monitoring or customer escalation. P3: Forty-Eight (48) hours from the time of notification of the P3 either from ticket creation or other notification. P4: Three (3) business days Escalation, by case priority Priority Ops Leader VP Senior Leadership P1 Immediate Immediate Immediate P2 Immediate 4 hours 1 business day P3 24 hours 48 hours 1 week P4 1 week 2 weeks 1 month Email Status Updates for Open Cases, by case priority P1: Hourly P2: Twice per day P3: Once per day P4: None or as agreed between Securonix and customer
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Case Priority Levels. Case priorities are assigned based on the technical importance of the problem on your NetFlow Logic Software. P1 = NetFlow Logic Software is completely inaccessible or the majority of its functionality is unusable. P2 = One or more key features of NetFlow Logic Software are unusable. P3 = Any other case where a NetFlow Logic Software feature is not operating as documented. P4 = All enhancement requests.
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Related to Case Priority Levels

  • First Lien Leverage Ratio On the last day of any Test Period on which the Revolving Facility Test Condition is then satisfied (it being understood and agreed that this Section 6.15 shall not apply until the last day of the first full Fiscal Quarter ending after the Closing Date), the Borrowers shall not permit the First Lien Leverage Ratio to be greater than 7.75:1.00.

  • Collateral Requirements The Collateral Requirements in relation to all positions held in the accounts established pursuant to the 40 Act Financing Agreements (the “Positions”) shall be the greatest of:

  • Rights in Collateral; Priority of Liens Borrower and each other Loan Party own the property granted by it as Collateral under the Collateral Documents, free and clear of any and all Liens in favor of third parties. Upon the proper filing of UCC financing statements, and the taking of the other actions required by Lender, the Liens granted pursuant to the Collateral Documents will constitute valid and enforceable first, prior and perfected (to the extent that Liens on the Collateral can be perfected by the filing of UCC financing statements) Liens on the Collateral in favor of Lender.

  • Secured Leverage Ratio Permit the Secured Leverage Ratio, as of the last day of any fiscal quarter of the Consolidated Group, to be greater than forty percent (40%), or, for a period of four consecutive fiscal quarters following a Material Acquisition, forty-five percent (45%).

  • Priority of Liens (a) Notwithstanding (i) the date, time, method, manner, or order of grant, attachment, or perfection of, or any defect or deficiency in, or failure to perfect, any Liens granted to the ABL Secured Parties in respect of all or any portion of the Collateral or any Liens granted to the Term Secured Parties in respect of all or any portion of the Collateral and regardless of how any such Lien was acquired (whether by grant, statute, operation of law, subrogation or otherwise), (ii) the order or time of filing or recordation of any document or instrument for perfecting the Liens in favor of the ABL Agent for the benefit of the ABL Secured Parties or any Term Agent for the benefit of the Term Secured Parties in any Collateral, (iii) any provision of the Uniform Commercial Code, Debtor Relief Laws or any other applicable law, or of the ABL Documents or the Term Documents, (iv) whether the ABL Agent or any Term Agent, in each case, either directly or through agents, holds possession of, or has control over, all or any part of the Collateral, (v) the date on which the ABL Obligations or the Term Obligations are advanced or made available to the Loan Parties, or (vi) any failure of the ABL Agent or any Term Agent to perfect its Lien in the Collateral, the subordination of any Lien on the Collateral securing any ABL Obligations or Term Obligations, as applicable, to any Lien securing any other obligation of any Borrower or Term Guarantor, or the avoidance, invalidation or lapse of any Lien on the Collateral securing any ABL Obligations or Term Obligations, the ABL Agent, on behalf of itself and the ABL Secured Parties, and each Term Agent, on behalf of itself and the applicable Term Secured Parties, hereby agree that the following priorities apply to the Liens upon and right to payment from Proceeds of the ABL Priority Collateral and the Term Priority Collateral:

  • Collateral Identification, Special Collateral (a) in the event that it hereafter acquires any Collateral of a type described in Section 5.2(b) hereof, it shall promptly notify the Collateral Agent thereof in writing and take such actions and execute such documents and make such filings all at the Grantors’ expense as the Collateral Agent may reasonably request in order to ensure that the Collateral Agent has a valid, perfected, first priority security interest in such Collateral, subject in the case of priority only, to any Permitted Liens; and

  • Priority Debt The Company will not permit Priority Debt to exceed 15% of Consolidated Total Assets (as of the end of the Company’s then most recently completed fiscal quarter) at any time.

  • Change in Collateral; Collateral Records (i) Give the Collateral Agent not less than 30 days prior written notice of any change in the location of any Collateral, other than to (or in-transit between) locations set forth on Schedule 6.01(ff) and with respect to which the Collateral Agent has filed financing statements and otherwise fully perfected its Liens thereon, (ii) advise the Collateral Agent promptly, in sufficient detail, of any material adverse change relating to the type, quantity or quality of the Collateral or the Lien granted thereon and (iii) execute and deliver, and cause each of its Subsidiaries to execute and deliver, to the Collateral Agent for the benefit of the Agents and the Lenders from time to time, solely for the Collateral Agent’s convenience in maintaining a record of Collateral, such written statements and schedules as the Collateral Agent may reasonably require, designating, identifying or describing the Collateral.

  • Creation, Perfection and Priority of Liens The execution and delivery of the Collateral Documents by Loan Parties and Sponsors, together with (i) the actions taken on or prior to the date hereof pursuant to subsections 4.1, 4.2, 6.8 and 6.9 and (ii) the delivery to Administrative Agent of any Pledged Collateral not delivered to Administrative Agent at the time of execution and delivery of the applicable Collateral Document (all of which Pledged Collateral has been so delivered) are effective to create in favor of Administrative Agent for the benefit of Lenders, as security for the respective Secured Obligations (as defined in the applicable Collateral Document in respect of any Collateral), a valid and perfected First Priority Lien on all of the Collateral, and all filings and other actions necessary or desirable to perfect and maintain the perfection and First Priority status of such Liens have been duly made or taken and remain in full force and effect, other than the filing of any UCC financing statements or Mortgages delivered to Administrative Agent for filing or recording, as applicable (but not yet filed or recorded) and the periodic filing of UCC continuation statements in respect of UCC financing statements filed by or on behalf of Administrative Agent.

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