Enterprise Support definition

Enterprise Support means the Program maintenance and support services set forth in Exhibit A.

Enterprise Support has the meaning given in Section 2.6.2 (Eligibility for Submission of Incidents).

Enterprise Support also covers the following services: (i) Support Center opening hours of between 09.00 and 21.00 Monday through Friday for the service relating to support for the Product (except for the notification of Hardware failure), and provision of the first reply within the response time, which is separately defined; (ii) appointment of an Account Manager (SXX) for your support; (iii) in the case of Software failure, the dispatching of a technician to the installation site in order to provide support and carry out investigations according to the judgment of NAC.

Examples of Enterprise Support in a sentence

• Chile, China, Croatia, Hong Kong, Hungary, Ireland, Singapore, Switzerland, Taiwan For a detailed description of the scope of SAP Standard Support, SAP Enterprise Support, and SAP Product Support for Large Enterprises and their prerequisites, see Part 3.

• The following Service Level Agreements (“SLA” or “SLAs”) are offered by SAP to Partner solely for each SAP Support Sales Order for SAP Enterprise Support.

• The same applies to content updates (ST-ICO & ST SER).o In case of SAP Enterprise Support, Partner must ensure that Priority 1 Incidents are forwarded to SAP outside Local Office Times.

• For Priority 1 Incidents and Top-Issues directly related to the Supported Software under SAP Enterprise Support, SAP will make available a global support unit within SAP's support organization for Partner for mission critical support related requests (the “Partner Support Advisory Center”).The Partner Support Advisory Center’s function is different from that of the Partner Services Advisor.

• In case of vital SAP EarlyWatch Alerts for SAP Enterprise Support Partner must interact with SAP Support Organization as defined by SAP in the description published on the SAP Service Marketplace.o To leverage SAP Support Network, Partner must ensure that the communications connections between Partner and SAP as well as between Supported End Users and SAP, which are necessary for remote support to be provided efficiently, are operable at all times and allow satisfactory response times.

More Definitions of Enterprise Support

Enterprise Support has the meaning assigned to it in the Enterprise Support Policy.

Enterprise Support is a term which is inclusive of the services defined by the above agreement "e500 Standard Support". "Enterprise Support" also covers the following services: (i) Support Center opening hours of between 09.00 and 21.00 Monday through Friday for the service relating to support for the Product (except for the notification of Hardware failure), and provision of the first reply within the response time, which is separately defined; (ii) appointment of an Account Manager (SXX) for your support; (iii) in the case of Software failure, the dispatching of a technician to the installation site in order to provide support and carry out investigations according to the judgment of NAC.

Enterprise Support means Customer shall have three (3) points of contact, twenty-five (25) phone support/online web meetings and unlimited web-portal support.

Enterprise Support means Customer’s access to the then-current support offerings for the Cloud Offerings described at xxxxx://xxx.xxxxxx.xxx/en-us/agreements/enterprise-services/nvidia- enterprise-support-policy/.

Enterprise Support means the Enterprise Support services as described in the GCP Technical Support Services Guidelines located at: xxxxx://xxxxx.xxxxxx.xxx/terms/tssg/.

Enterprise Support means the provision of telephone or web-based technical assistance to questions from designated users related to the installation, use and operation of the Supported Products, including basic instruction or assistance related to functional Errors in the Supported Product.

Enterprise Support means the technical support that RapidMiner makes available to users of the Software who have subscribed to Enterprise Support, as outlined in RapidMiner’s current Support Policy, available at http://rapidminer.com/support-policy.