SRS Standard Desktop Support Sample Clauses

SRS Standard Desktop Support. ‌ SRS Standard Desktop Support SRNS SRR Installation & management of site- standard Windows- based software on managed secure desktops configured for existing computer models loaded with the latest site-approved managed distribution of the Windows Operating System, current security patches and a standard configuration of Office and Productivity. Detailed products are listed in Attachment A. Perform SRS Standard Desktop Support SRNS SRR Automated updates to all desktop software configurations for all provided products, virus software, and security patches. Detailed products are listed in Attachment A. Perform Windows File and Print Services Perform Technical oversight and management of the Personal Computer (PC) Standard and management of the Secure Desktop program Perform Level 1 phone support for all requests to the Help Desk. Single-Point-of-Contact Help Desk from 6:00 AM to 4:30 PM on Monday – Thursday and 6:00 AM to 4:00 PM on Friday. Best effort support by NOC during off hours. Perform Log and categorize all problems/request identified to Help Desk by phone and/or electronic means. Track and manage through resolution. Notify and dispatch assigned problem resolution personnel. Perform Status updates to users via Web or upon request Perform Dispatch services provider and support groups for all agreed upon services in accordance with escalation and communication procedures for problem resolution Perform Document processes, procedures and standards for the Helpdesk operations Perform Oversee Computer Accounts Management and Administration, includes manual password resets. Perform
Sample 1
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Related to SRS Standard Desktop Support

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