Phone Support definition

Phone Support means whether or not Client is entitled to support from Castor by telephone during Standard Support Hours.
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Phone Support means the provision of Standard Support Services via telephone without the need for Remote Intervention and/or Local Intervention via the Helpdesk.
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Phone Support means Support that is initiated via a call-back feature on the Ivanti Support portal.
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Examples of Phone Support in a sentence

  • Phone Support provides Cisco Technical Assistance Center (TAC) access 24 hours per day, 7 days per week to assist by telephone, or web case submission and online tools with use and troubleshooting issues.

  • Upon calling the Hotline, a Verizon representative will log the Customer’s information and reason for the call, and will engage Investigative Team Phone Support as described below.

  • Software Support Service Technical Support Coverage Response Time Objective for Case Severity 1 or 2 Response Time Objective for Case Severity 3 or 4 Basic with Phone Support 24x7 via Phone & Web Response within 1 hour Response within next Business Day Basic with Online Support Web Response to all cases within next Business Day during Standard Business Hours The following definitions apply to this Section.

  • Covered Services Description Technical E- mail & Phone Support Global phone support: Region Phone Contact Hours Annual Onsite Preventative Maintenance Once annually, X-Rite will perform a five-point Product inspection, onsite in conjunction with field service schedule, verify and document incoming performance, and inspect and clean the Product.

  • Training sessions are scheduled at mutually convenient times during Phone Support Hours.

  • All DCIM systems under this software support contract shall be entitled to Technical Phone Support, all Software Updates, Feature Enhancements, and development of Multi-Vendor device support during the duration of this contract.

  • Covered Services Description Technical E- mail & Phone Support Global phone support: Region Phone Contact Hours NetProfiler License (including physical standards) An annual (up to 24 measurements) license to X-Rite’s NetProfiler software (including physical standards) allowing the user to test, measure and profile the Product over the internet to maintain the accuracy and consistency of the Product.

  • Must include Toll-Free Phone Support Hotline with monthly usage reports.

  • The SLAs are described above for the following Services: Investigative Team Phone Support / Remote Support; Emergency Services On Site In-Transit SLA; Malcode Analysis SLA.

  • Covered Services Description Technical E- mail & Phone Support Global phone support: Region Phone Contact Hours Annual Preventative Maintenance Once annually, X-Rite will perform a five-point Product inspection, verify and document incoming performance, and inspect and clean the Product.


More Definitions of Phone Support

Phone Support means Software Support Services for which Service Calls will be placed by telephone at the Helpdesk, during the office hours set out in a purchase order accepted by FP- development;
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Phone Support means technical support provided through telephone, which may be accessed through the designated support phone number provided by Ayla.
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Phone Support means should one of our technicians need to, they will call you about your support issue. While Sourcefabric bears the cost of
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Phone Support means Support that is initiated via Customer phone call, or via call- back from MSI.
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Phone Support. Includes access to AZCOMP’s Platinum Phone Support team. The Platinum Support team is available by phone at 000-000-0000 or 000-000-0000 during service hours. In the event that a support technical is not immediately available, a service coordinator will document the reason for the call, determine the level of urgency (Emergency, Urgent, or Normal) and provide a support ticket number and estimated response time (which is deemed by the published response time associated to the tickets level or urgency).
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Related to Phone Support

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Basic life support means emergency first aid and cardiopulmonary resuscitation procedures to maintain life without invasive techniques.

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • SAP Delivered Support means SAP’s support offering to directly provide support to End Users subject to the terms and conditions set out in the EUMA.

  • First Level Support means any support relating to calls from Customer’s customers, end users or affiliates or general resolution of user errors, network errors, provisioning errors or Internet delays or malfunctions.

  • Child support means that part of an Enhanced Child Restraint System by which the child can be raised within the Enhanced Child Restraint System.

  • Local support means funds from tax sources, gifts, endowments, penal fines, or other funds received from local sources, excluding state and federal aid as stated in this act.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Tier 2 Support means the Esri Technical Support provided to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.

  • Support means assistance that individuals require, solely because of the affects of developmental disability, to maintain or increase independence, achieve community presence and participation, and improve productivity. Support is flexible and subject to change with time and circumstances.

  • Telephone Service means calls (including voice, voicemail and conference and data calls), supplementary services (including call forwarding and call transfer) and messaging and multi-media services (including short message services, enhanced media services and multi-media services);

  • Outbound telephone call means a telephone call initiated by a telemarketer to induce the purchase of goods or services or to solicit a charitable contribution.

  • Advanced life support means special services designed to provide definitive prehospital emergency medical care, including, but not limited to, cardiopulmonary resuscitation, cardiac monitoring, cardiac defibrillation, advanced airway management, intravenous therapy, administration of specified drugs and other medicinal preparations, and other specified techniques and procedures administered by authorized personnel under the direct supervision of a base hospital as part of a local EMS system at the scene of an emergency, during transport to an acute care hospital, during interfacility transfer, and while in the emergency department of an acute care hospital until responsibility is assumed by the emergency or other medical staff of that hospital. (Amended by Stats. 1984, Ch. 1391, Sec. 4.)

  • Tier 1 Support means the Technical Support provided by the Tier 1 Help Desk.

  • Plain Old Telephone Service (POTS) means telephone service for the transmission of human speech.

  • Cash medical support means an obligation to equally share all reasonable and necessary medical and dental expenses of children.

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • PSTN means the public switched telephone network.

  • Maintenance and Support means updates, upgrades, patches, fixes, etc. and technical support provided for the Products and Services that Supplier is required to provide directly to DXC or a DXC Customer.

  • Pharmacy support person means a person, other than a licensed pharmacist, a registered pharmacist-intern, or a registered pharmacy technician, who may perform nontechnical duties assigned by a supervising pharmacist under the pharmacist’s responsibility and supervision.