Staff Assignments. 18.1 The Contractor shall maintain Security Guards and supervisors that are ready to assist the Customer immediately in the event of flood, fire, natural/manmade disaster, or any other emergency. The Contractor will provide evidence of available utility/reinforcement Security Guards to the Customer’s Contract Manager and Facility Manager when requested. 18.2 The Contractor is responsible for creating a master schedule for Security Guards provided in accordance with a Customer’s SLA and providing it to the Customer in writing when requested. Prior to a Security Guard being assigned to a facility, whether a permanent employee or temporary replacement, the Contractor shall certify that all requirements of the Contract have been met. The Customer reserves the right to interview all new permanent or temporary employees prior to placement. The Contractor will supply the Customer’s Contract Manager and Facility Manager with notification of any changes to the master schedule or vacation schedules no less than seven days in advance. 18.3 Contractor will maintain a group of substitute/alternate Security Guards trained on the Customer’s facility for assignment as required. The Contractor will supply an updated list of trained Security Guards trained to perform security guard services at the Customer’s facility on a quarterly basis or as requested by the Customer. 18.4 In the event the assigned Security Guard is unable to perform the services as required, the Contractor shall supply another Security Guard(s), as necessary, at no additional cost to the Customer, to ensure that all assignments are performed. 18.5 The Contractor shall provide coverage of additional shifts or special requests as approved by the Customer pursuant to this section and the Staffing Requirement and Security Guard Turnover Rate section of this SOW, at standard hourly billing rates.
Appears in 14 contracts
Samples: Security Guard Services Contract, Security Guard Services Contract, Security Guard Services Contract
Staff Assignments. 18.1 16.1 The Contractor shall maintain Security Guards and supervisors that are ready to assist the Customer immediately in the event of flood, fire, natural/manmade disaster, or any other emergency. The Contractor will provide evidence of available utility/reinforcement Security Guards to the Customer’s Contract Manager and Facility Manager when requested.
18.2 16.2 The Contractor is responsible for creating a master schedule for Security Guards provided in accordance with a Customer’s SLA and providing it to the Customer in writing when requested. Prior to a Security Guard being assigned to a facility, whether a permanent employee or temporary replacement, the Contractor shall certify that all requirements of the this Contract have been met. The Customer reserves the right to interview all new permanent or temporary employees prior to placement. The Contractor will supply the Customer’s Contract Manager and or Facility Manager with notification of any changes to the master schedule or vacation schedules no less than seven (7) days in advance.
18.3 16.3 Contractor will maintain a group of substitute/alternate Security Guards trained on the Customer’s facility for assignment as required. The Contractor will supply an updated list of trained Security Guards trained to perform security guard services at the Customer’s facility on a quarterly basis or as requested by the Customer.
18.4 16.4 In the event the assigned Security Guard is unable to perform the services as required, the Contractor shall supply another Security Guard(s), as necessary, at no additional cost to the Customer, to ensure that all assignments are performed.
18.5 16.5 The Contractor shall provide coverage of additional shifts or special requests as approved by the Customer pursuant to this section and at the Staffing Requirement and Security Guard Turnover Rate section of this SOW, at standard applicable hourly billing ratesrates unless the additional shifts or special requests results in working more than 40 hours per workweek and such overtime has been authorized by the Customer.
Appears in 6 contracts
Samples: Security Guard Services Contract, Security Guard Services Contract, Security Guard Services Contract