Step Two - Formal Process/Department Head Sample Clauses

Step Two - Formal Process/Department Head a. If the grievance is not settled at Step One, the grievant may serve written notice of the grievance, on a form provided by the City, upon his/her department head. Failure of the grievant to serve such written notice within ten (10) business days following presentation of the grievance to his/her immediate supervisor shall constitute a waiver of the grievance. b. If the written grievance is served, the department head or designee shall meet with the grievant and shall render a decision and comments in writing to the grievant and his/her representative within ten (10) business days following receipt of the grievance, pursuant to the time limits for filing grievances set forth in this article unless additional time is needed to review, research and respond to the written grievance by the Department Head or designee or the Union. c. Failure by the Department Head to respond in writing by the ten (10) business days or extended time shall entitle the grievant to process the grievance to Step Four – Final Process (City Manager).
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