Common use of Supplier Customer Service Clause in Contracts

Supplier Customer Service. The Company agrees to provide customer service to Suppliers who have elected to receive consolidated billing services. Supplier customer service shall include responding to customer inquiries about Supplier balances, Supplier rates and price options used to calculate the Supplier portion of the xxxx, allocation of payments to Supplier accounts receivable and the processing of EDI enrollment, change or drop transactions. Customers that contact the Company concerning the billed amount for Supplier Service or any other Supplier issue other than described above will be referred to Supplier’s customer service number identified in Exhibit B. The Company will not undertake xxxx investigations, inquiries concerning Supplier charges, collection activities on Supplier charges, or the settlement of billing disputes on behalf of Supplier. For both Standard Billing and Consolidated Billing Options, Supplier shall be responsible for the reporting and payment of any taxes assessed upon Supplier Service. Supplier customer service provided by the Company shall be provided only to Supplier’s customers within the Company’s service area, shall be limited to inbound calls only and expressly excludes all outbound telemarketing calls to existing or potential Supplier customers or inbound responses to Supplier marketing campaigns. Suppliers electing to receive supplier customer service shall be responsible for establishing a separate toll-free number routing into the Company’s automatic call distribution switch. Supplier shall be responsible for all costs associated with initiation and ongoing charges of such toll-free number. Calls received shall be answered on a first come, first served basis. If the Company is experiencing significant outages, completion of customer calls may be deferred until the outages are fixed. While the charges for this Supplier customer service are defined in the Terms and Conditions for Suppliers Section of the Company’s delivery service tariff and reflected in Exhibit C to this Master Agreement, such Section also allows the Company and Supplier to negotiate an annual per customer fee for Supplier customer service.

Supplier Customer Service. The Company agrees to provide customer service to Suppliers who have elected to receive consolidated billing services. Supplier customer service shall include responding to customer inquiries about Supplier balances, Supplier rates and price options used to calculate the Supplier portion of the xxxxbill, allocation of payments to Supplier accounts receivable and the processing of EDI enrollment, change or drop transactions. Customers that contact the Company concerning the billed amount for Supplier Service or any other Supplier issue other than described above will be referred to Supplier’s customer service number identified in Exhibit B. The Company will not undertake xxxx bill investigations, inquiries concerning Supplier charges, collection activities on Supplier charges, or the settlement of billing disputes on behalf of Supplier. For both Standard Billing and Consolidated Billing Options, Supplier shall be responsible for the reporting and payment of any taxes assessed upon Supplier Service. Supplier customer service provided by the Company shall be provided only to Supplier’s customers within the Company’s service area, shall be limited to inbound calls only and expressly excludes all outbound telemarketing calls to existing or potential Supplier customers or inbound responses to Supplier marketing campaigns. Suppliers electing to receive supplier customer service shall be responsible for establishing a separate toll-free number routing into the Company’s automatic call distribution switch. Supplier shall be responsible for all costs associated with initiation and ongoing charges of such toll-free number. Calls received shall be answered on a first come, first served basis. If the Company is experiencing significant outages, completion of customer calls may be deferred until the outages are fixed. While the charges for this Supplier customer service are defined in the Terms and Conditions for Suppliers Section of the Company’s delivery service tariff and reflected in Exhibit C to this Master Agreement, such Section also allows the Company and Supplier to negotiate an annual per customer fee for Supplier customer service.