Common use of Supplier Support Clause in Contracts

Supplier Support. As requested by Kraft, Supplier shall assist Kraft on an on-going basis in defining (A) information technology and other standards, policies, practices, processes, procedures and controls to be adhered to and enforced by Supplier in the performance of the Services; and (B) the associated IT technologies architectures, standards, products and systems to be provided, operated, managed, supported and/or used by Supplier in connection therewith (collectively, the “Kraft Standards”). As of the Effective Date, the Kraft Standards include the standards set forth on Schedule 8. Supplier also shall assist Kraft on an annual basis or otherwise as requested by Kraft in preparing Strategic Plans and short-term implementation plans. The assistance to be provided by Supplier shall include: (i) active participation with Kraft representatives on permanent and ad-hoc committees and working groups addressing such issues; (ii) assessments of the then-current Kraft Standards at a level of detail sufficient to permit Kraft to make informed business decisions; (iii) analyses of the appropriate direction for such Kraft Standards in light of business priorities, business strategies, competitive market forces, and changes in technology; (iv) the provision of information to Kraft regarding Supplier’s technology, business processes and telecommunications strategies for its own business that Supplier generally makes available to its customers; and (v) recommendations regarding standards, processes, procedures and controls and associated technology architectures, standards, products and systems. With respect to each recommendation, Supplier shall provide the following at a level of detail sufficient to permit Kraft to make an informed business decision: (i) the projected cost to Kraft and the Eligible Recipients and cost/benefit analyses; (ii) the changes, if any, in the personnel and other resources Supplier, Kraft and/or the Eligible Recipients will require to operate and support the changed environment; (iii) the resulting impact on the total costs of Kraft and the Eligible Recipients; (iv) the expected performance, quality, responsiveness, efficiency, reliability, security risks and other service levels; and (v) general plans and projected time schedules for development and implementation. Any assistance provided by [ * * * ] under [ * * * ] or [ * * * ], [ * * * ], or [ * * * ] (except as otherwise provided in [ * * * ]) shall be at no [ * * * ] beyond the [ * * * ] specified in [ * * * ] for the Services, unless an [ * * * ] has been approved by [ * * * ].

Supplier Support. As requested by Kraft, Supplier shall assist Kraft on an on-going basis in defining (A) information technology and other standards, policies, practices, processes, procedures and controls to be adhered to and enforced by Supplier in the performance of the Services; and (B) the associated IT technologies architectures, standards, products and systems to be provided, operated, managed, supported and/or used by Supplier in connection therewith (collectively, the “Kraft Standards”). As of the Effective Date, the Kraft Standards include the standards set forth on Schedule 8. Supplier also shall assist Kraft on an annual basis or otherwise as requested by Kraft in preparing Strategic Plans and short-term implementation plans. The assistance to be provided by Supplier shall include: (i) active participation with Kraft representatives on permanent and ad-hoc committees and working groups addressing such issues; (ii) assessments of the then-current Kraft Standards at a level of detail sufficient to permit Kraft to make informed business decisions; (iii) analyses of the appropriate direction for such Kraft Standards in light of business priorities, business strategies, competitive market forces, and changes in technology; (iv) the provision of information to Kraft regarding Supplier’s technology, business processes and telecommunications strategies for its own business that Supplier generally makes available to its customers; and (v) recommendations regarding standards, processes, procedures and controls and associated technology architectures, standards, products and systems. With respect to each recommendation, Supplier shall provide the following at a level of detail sufficient to permit Kraft to make an informed business decision: (i) the projected cost to Kraft and the Eligible Recipients and cost/benefit analyses; (ii) the changes, if any, in the personnel and other resources Supplier, Kraft and/or the Eligible Recipients will require to operate and support the changed environment; (iii) the resulting impact on the total costs of Kraft and the Eligible Recipients; (iv) the expected performance, quality, responsiveness, efficiency, reliability, security risks and other service levels; and (v) general plans and projected time schedules for development and implementation. Any assistance provided by [ * * * ] under [ this * * * ] or [ * * * ], [ * * * ], or [ * * * ] (except as otherwise provided in [ * * * ]*) shall be at no [ * * * ] beyond the [ * * * ] specified in [ * * * ] *for the Services, unless an [ * * * ] has been approved by [ * * * ]*.

Supplier Support. As requested by KraftHercules, Supplier shall assist Kraft Hercules on an on-going ongoing basis in defining defining: (A) information technology and other the standards, policies, practices, processes, procedures and controls to be adhered to and enforced by Supplier in the performance of the Services; and (B) the associated IT technologies technologies, architectures, standards, products and systems to be provided, operated, managed, supported and/or used by Supplier in connection therewith (collectively, the “Kraft Hercules Standards”). As of the Effective Date, the Kraft Standards include the standards set forth on Schedule 8. Supplier also shall assist Kraft on an annual basis or otherwise as requested by Kraft Hercules in preparing annual Strategic Plans and short-term implementation plansplans on an annual basis and in modifying and updating such Strategic Plans and implementation plans on a periodic basis as appropriate. The assistance to be provided by Supplier shall include: (i) active participation with Kraft Hercules representatives on permanent and ad-hoc committees and working groups addressing such issues; (ii) assessments of the then-current Kraft Standards at a level of detail sufficient to permit Kraft to make informed business decisionsHercules Standards; (iii) analyses of the appropriate direction for such Kraft Hercules Standards in light of business priorities, business strategies, competitive market forces, and changes in technology; (iv) the provision of information to Kraft Hercules regarding Supplier’s technology, business processes and telecommunications strategies for its own business that Supplier generally makes available to its customersbusiness; and (v) recommendations regarding standards, processes, procedures and controls and associated technology architectures, standards, products and systems. With respect to each recommendation, Supplier shall provide the following at a level of detail sufficient to permit Kraft Hercules to make an informed business decision: (i) the projected cost to Kraft Hercules and the Eligible Recipients and cost/benefit analyses; (ii) the changes, if any, in the personnel and other resources Supplier, Kraft Hercules and/or the Eligible Recipients will require to operate and support the changed environment; (iii) the resulting impact on the total costs of Kraft Hercules and the Eligible Recipients; (iv) the expected performance, quality, responsiveness, efficiency, reliability, security risks and other service levels; and (v) general plans and projected time schedules for development and implementation. Any assistance provided by [ * * * ] Supplier under [ * * * ] or [ * * * ], [ * * * ], or [ * * * ] (except as otherwise provided in [ * * * ]) Sections 9.5 shall be at no [ * * * ] additional Charge beyond the [ * * * ] Charges specified in [ * * * ] Schedule J for the Services, unless an [ * * * ] additional Charge has been approved by [ * * * ]Hercules.

Supplier Support. As requested by KraftAt Ascension Health’s request, Supplier shall assist Kraft Ascension Health on an on-going ongoing basis in defining (A) information technology and other standardsdeveloping Ascension Health Standards, policies, practices, processes, procedures and controls to be adhered to and enforced by Supplier in the performance of the Services; and (B) the associated IT technologies architectures, standards, products and systems to be provided, operated, managed, supported and/or used by Supplier in connection therewith (collectively, the “Kraft Standards”). As of the Effective Date, the Kraft Standards include the standards set forth on Schedule 8. Supplier also shall assist Kraft on an annual basis or otherwise as requested by Kraft in preparing Strategic Plans and short-term implementation plansplans with respect to revenue cycle strategies. The assistance to be provided by Supplier shall include: (i) active participation with Kraft Ascension Health representatives on permanent and ad-hoc committees and working groups addressing such issues; (ii) assessments of the then-current Kraft Standards at a level of detail sufficient to permit Kraft to make informed business decisionsAscension Health Standards; (iii) analyses of the appropriate direction for such Kraft Ascension Health Standards in light of business priorities, business strategies, competitive market forces, and changes in technology; (iv) the provision of information to Kraft Ascension Health regarding Supplier’s technology, business processes and telecommunications strategies for its own business that Supplier generally makes available to its customersbusiness; and (v) recommendations regarding standards, processes, procedures procedures, methodologies and controls and associated technology architectures, standards, products and systems. With respect to each recommendation, Supplier shall provide the following at a level of detail sufficient to permit Kraft Ascension Health to make an informed business decision: (iA) the projected cost to Kraft and the Eligible Recipients and cost/benefit analyses; (iiB) the changes, if any, in the personnel and other resources Supplier, Kraft Supplier and/or the Eligible Recipients will require to operate and support the changed environment; (iiiC) the resulting impact on the total costs of Kraft and the Eligible Recipients; (ivD) the expected performance, quality, responsiveness, efficiency, reliability, security risks and other service levels; and (vE) general plans and projected time schedules for development and implementation. Any Supplier shall provide such assistance provided by [ * * * [**] under [ * * * ] to Ascension Health or [ * * * ], [ * * * ], or [ * * * ] (except as otherwise provided in [ * * * ]) shall be at no [ * * * ] beyond the [ * * * ] specified in [ * * * ] for the Services, unless an [ * * * ] has been approved by [ * * * ]another Eligible Recipient.

Supplier Support. As requested by KraftTriad, Supplier shall assist Kraft Triad on an on-going basis in defining (A) information technology and other standards, policies, practices, processes, procedures and controls to be adhered to and enforced by Supplier in the performance of the Services, including those set forth in the policies and procedures produced and prepared by the Policy Committee of Triad Hospitals, Inc. and commonly referred to as the “Blue Book,” as revised and updated from time to time (the “Blue Book”) and the specific policies and implementation guidelines applicable thereunder for the Triad Sites; and (B) the associated IT technologies architectures, standards, products and [**] Certain confidential information contained in this document, marked by [**], has been omitted and filed separately with the Securities and Exchange Commission pursuant to Rule 24b-2 of the Securities Exchange Act of 1934, as amended. systems (including the ERP Solution, the C&RC Solution) to be provided, operated, managed, supported and/or used by Supplier in connection therewith (collectively, the “Kraft Triad Standards”). As of the Effective Date, the Kraft The Triad Standards include the standards set forth are those items identified as Triad Standards on Schedule 8. V. Supplier also shall assist Kraft Triad on an annual basis or otherwise as requested by Kraft in preparing Strategic Plans and short-term implementation plans. The assistance to be provided by Supplier shall include: (i) active participation with Kraft Triad representatives on permanent and ad-hoc committees and working groups addressing such issues; (ii) assessments of the then-current Kraft Triad Standards at a level of detail sufficient to permit Kraft Triad to make informed business decisions; (iii) analyses of the appropriate direction for such Kraft Triad Standards in light of business priorities, business strategies, competitive market forces, and changes in technology; (iv) to the extent that such information is not Supplier Proprietary Information, the provision of information to Kraft Triad regarding Supplier’s technology, business processes technology and telecommunications strategies for its own business that Supplier generally makes available to its customersbusiness; and (v) recommendations regarding standards, processes, procedures and controls and associated information technology architectures, standards, products and systems; and (vi) the provision of current, historical (to the extent available), and forecasted system capacity, performance, and utilization metrics for Triad’s systems at reasonable requested levels of detail. With respect to each recommendation, Supplier shall provide the following at a level of detail sufficient to permit Kraft Triad to make an informed business decision: (i) the projected cost to Kraft Triad and the Eligible Recipients and cost/benefit analyses; (ii) the changes, if any, in the personnel and other resources Supplier, Kraft Triad and/or the Eligible Recipients will require to operate and support the changed environment; (iii) the resulting estimated impact on the total costs of Kraft Triad and the Eligible Recipients; (iv) the expected performance, quality, responsiveness, efficiency, reliability, security risks and other service levels; and (v) general plans and projected time schedules for development and implementation. Any assistance provided by [ * * * ] Supplier under [ * * * ] or [ * * * ], [ * * * ], or [ * * * ] (except as otherwise provided in [ * * * ]) Sections 9.5 shall be at no [ * * * ] additional Charge beyond the [ * * * ] Charges specified in [ * * * ] Schedule J for the Services, unless an [ * * * ] additional Charge has been approved by [ * * * ]Triad.