Support Coverage. We do not provide Production or Development Support for Software that (a) you (or a third party) have modified or recompiled, (b) is running on hardware or hypervisor that is not Supported Hardware or (c) is running in an unsupported Use Case as described in an Exhibit. You are responsible for testing the Software before deploying it in your environment. You should also backup your systems on a regular basis and have those backups available if needed for support purposes. Red Hat will use commercially reasonable efforts to provide Support in accordance with the guidelines shown in Table 2.7 below. Support is provided in the English language and may be available in other languages based on available resources. Red Hat’s Support telephone numbers and local standard business hours (“Standard Business Hours”) are listed at xxxxx://xxxxxx.xxxxxx.xxx/support/contact/technicalSupport.html.
Appears in 14 contracts
Samples: Enterprise Agreement, Enterprise Agreement, Enterprise Agreement
Support Coverage. We do not provide Production or Development Support for Software that (a) you (or a third party) have modified or recompiled, (b) is running on hardware or hypervisor that is not Supported Hardware or (c) is running in an unsupported Use Case as described in an Exhibit. You are responsible for testing the Software before deploying it in your environment. You should also backup your systems on a regular basis and have those backups available if needed for support purposes. Red Hat will use commercially reasonable efforts to provide Support in accordance with the guidelines shown in Table 2.7 below. Support is provided in the English language and may be available in other languages based on available resources. Red Hat’s Support telephone numbers and local standard business hours (“Standard Business Hours”) are listed at xxxxx://xxxxxx.xxxxxx.xxx/support/contact/technicalSupport.htmlxxxxx://xxxxxx.xxxxxx.xxx/support/contact/xxxxxxxxxXxxxxxx.xx ml.
Appears in 2 contracts
Samples: Enterprise Agreement, Enterprise Agreement
Support Coverage. We do not provide Production or Development Support for Software that (a) you (or a third party) have modified or recompiled, (b) is running on hardware or hypervisor that is not Supported Hardware or (c) is running in an unsupported Use Case as described in an Exhibit. You are responsible for testing the Software before deploying it in your environment. You should also backup your systems on a regular basis and have those backups available if needed for support purposes. Red Hat will use commercially reasonable efforts to provide Support in accordance with the guidelines shown in Table 2.7 below. Support is provided in the English language and may be available in other languages based on available resources. Red Hat’s Support telephone numbers and local standard business hours (“Standard Business Hours”) are listed at xxxxx://xxxxxx.xxxxxx.xxx/support/contact/technicalSupport.htmlxxxxx://xxxxxx.xxxxxx.xxx/xxxxxxx/xxxxxxx/xxxxxxxxxXxxxxxx.xx ml.
Appears in 1 contract
Samples: Enterprise Agreement
Support Coverage. We do not provide Production or Development Support for Software that (a) you (or a third party) have modified or recompiled, (b) is running on hardware or hypervisor that is not Supported Hardware or (c) is running in an unsupported Use Case as described in an Exhibit. You are responsible for testing the Software before deploying it in your environment. You should also backup your systems on a regular basis and have those backups available if needed for support purposes. Red Hat will use commercially reasonable efforts to provide Support in accordance with the guidelines shown in Table 2.7 below. Support is provided in the English language and may be available in other languages based on available resources. Red Hat’s Support telephone numbers and local standard business hours (“Standard Business Hours”) are listed at xxxxx://xxxxxx.xxxxxx.xxx/support/contact/technicalSupport.html.
Appears in 1 contract
Samples: Enterprise Agreement
Support Coverage. We do not provide Production or Development Support for Software that (a) you (or a third party) have modified or recompiled, (b) is running on hardware or hypervisor that is not Supported Hardware or (c) is running in an unsupported Use Case as described in an Exhibit. You are responsible for testing the Software before deploying it in your environment. You should also backup your systems on a regular basis and have those backups available if needed for support purposes. Red Hat will use commercially reasonable efforts to provide Support in accordance with the guidelines shown in Table 2.7 2.6 below. Support is provided in the English language and may be available in other languages based on available resources. Red Hat’s Support telephone numbers and local standard business hours (“Standard Business Hours”) are listed at xxxxx://xxxxxx.xxxxxx.xxx/support/contact/technicalSupport.htmlxxxxx://xxxxxx.xxxxxx.xxx/support/contact/technicalSupport.h tml.
Appears in 1 contract
Samples: Enterprise Agreement
Support Coverage. We do not provide Production or Development Support for Software that (a) you (or a third party) have modified or recompiled, (b) is running on hardware or hypervisor that is not Supported Hardware or (c) is running in an unsupported Use Case as described in an Exhibit. You are responsible for testing the Software before deploying it in your environment. You should also backup your systems on a regular basis and have those backups available if needed for support purposes. Red Hat will use commercially reasonable efforts to provide Support in accordance with the guidelines shown in Table 2.7 2.6 below. Support is provided in the English language and may be available in other languages based on available resources. Red Hat’s Support telephone numbers and local standard business hours (“Standard Business Hours”) are listed at xxxxx://xxxxxx.xxxxxx.xxx/support/contact/technicalSupport.html.
Appears in 1 contract
Samples: Enterprise Agreement