Email Support Sample Clauses
The Email Support clause defines the provision of assistance to users or clients via email communication. Typically, this clause outlines the scope of support services available through email, such as responding to technical questions, troubleshooting issues, or providing general information, and may specify response times or hours of availability. Its core practical function is to ensure that users have a reliable and documented channel for obtaining help, thereby improving customer satisfaction and clarifying the provider's support obligations.
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Email Support. First line support shall be provided via e-mail and can be obtained by submitting a support ticket to ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. Customer may also submit a support ticket through NetBrain’s website at ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/support/submit-a-ticket/. NetBrain’s support engineer will be able to look up Customer’s License information based on Customer’s company name and email address. Reported Errors will be investigated by NetBrain, and if a reported Error relates to the Programs, or is directly caused by the Programs, an Error Report shall be opened and the Error shall be resolved in accordance with NetBrain’s standard procedures and processes for Error resolution, as may be updated from time-to-time. E-mail support is available between the hours of 9:00 AM and 5:00 PM EST, Monday through Friday, excluding NetBrain observed holidays (“Support Hours”).
Email Support. Email support is provided during Working Hours. Emails received outside of Working Hours will be collected, however no action can be guaranteed until commencement of Working Hours on the next Business Day. Contact details for support are as follows: ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇
Email Support. An Internal Technical Representative may report Cases by sending an email to ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. Responses to email are provided during the Business Hours only for both Standard and Premium Levels of Care.
Email Support. Please write to us from your registered email ID at ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇ (Please ensure to mention your loan account number and contact number in the email). The customer will receive a response from the team within 3 business days, but there will be instances where in the team may even take longer to respond/reply.
Email Support. Email is monitored within the Service Scope where the Customer can expect a response within three hours whilst emailing ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇ to generate a support ticket. Priority will be placed on support requests that are ranked as urgent. The level of urgency is at the discretion of the Analyst assigned to the support request based on the impact that the issue or outage has on the Customer. Emails received outside of the Service Scope (i.e. weekends) will be collected, however no action can be guaranteed until the next business day. If the Customer stipulates urgent attention to the support request, it is at the assigned Analyst's discretion whether immediate support is required. For urgent matters, the Customer should call +▇▇ ▇ ▇▇▇▇ ▇▇▇▇ Option 3 to submit a ‘high priority’ ticket.
Email Support. Technical assistance not requiring a […***…] response may be requested via email.
Email Support. For the term of the Agreement, QFS shall provide support via email for the products licensed by the Customer within the agreed support times. The error and priority levels set forth in Section 2.2.1 above and the response times indicated therein are applicable.
Email Support. A5 will provide assistance via email to Atossa related to Atossa’s operation of RecurrenceOnline Software and its use with the NextCYTE Test. A5 will respond to emails within 24 hours. A5 will also be available for occasional phone consultations at mutually agreeable times.
Email Support. First line support shall be provided via e-mail and can be obtained by submitting a support ticket to ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. Customer may also submit a support ticket through NetBrain’s website at ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/netbrain-support/submit-a-ticket.php. NetBrain’s support engineer will be able to look up Customer’s License information based on Customer’s company name and email address. Reported Errors will be investigated by NetBrain, and if a reported Error relates to the Programs, or is directly caused by the Programs: (a) an Error Report shall be opened; (b) the Error shall be assigned a Severity Level as per the provisions of the (“Error Resolution Plan”); and (c) the Error shall be resolved in accordance with the procedures and processes set forth in the (“Error Resolution Plan”). E-mail support is available between the hours of 9:00 AM and 5:00 PM EST, Monday through Friday, excluding NetBrain observed holidays.
Email Support. As part of the Support Services, ATI will use reasonable commercial efforts to provide Support Services via the Email Support Address during Business Hours.